Interesting E-Mail from MR on "Voluntary Participation" in the Program
Feb 12, 2012, 1:37 pm
#1
Original Poster
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,712
Interesting E-Mail from MR on "Voluntary Participation" in the Program
I'm looking at places to take a vacation this fall and thought of the Bulgari Resort on Bali. I knew that it was somehow tied to Marriott, and found that it is listed on the Ritz-Carlton site as a partner hotel of theirs. I wrote to MR to ask if point redemptions are available there, fully expecting the answer to be no.
That is essentially the answer I got, although the text of the e-mail also contained this eyebrow-raising statement (bolding mine):
"The Bulgari Resort in Bali does not participate in the Marriott Rewards program. All Marriott hotels and partners decide their voluntary participation in our free frequent guest program and reserve the right to end or change that participation at any time without prior notice."
Really? Any hotel can choose to drop out of MR at any time?
That is essentially the answer I got, although the text of the e-mail also contained this eyebrow-raising statement (bolding mine):
"The Bulgari Resort in Bali does not participate in the Marriott Rewards program. All Marriott hotels and partners decide their voluntary participation in our free frequent guest program and reserve the right to end or change that participation at any time without prior notice."
Really? Any hotel can choose to drop out of MR at any time?
Feb 12, 2012, 3:29 pm
#2
Join Date: Aug 2011
Posts: 866
I'm looking at places to take a vacation this fall and thought of the Bulgari Resort on Bali. I knew that it was somehow tied to Marriott, and found that it is listed on the Ritz-Carlton site as a partner hotel of theirs. I wrote to MR to ask if point redemptions are available there, fully expecting the answer to be no.
That is essentially the answer I got, although the text of the e-mail also contained this eyebrow-raising statement (bolding mine):
"The Bulgari Resort in Bali does not participate in the Marriott Rewards program. All Marriott hotels and partners decide their voluntary participation in our free frequent guest program and reserve the right to end or change that participation at any time without prior notice."
Really? Any hotel can choose to drop out of MR at any time?
That is essentially the answer I got, although the text of the e-mail also contained this eyebrow-raising statement (bolding mine):
"The Bulgari Resort in Bali does not participate in the Marriott Rewards program. All Marriott hotels and partners decide their voluntary participation in our free frequent guest program and reserve the right to end or change that participation at any time without prior notice."
Really? Any hotel can choose to drop out of MR at any time?
These loose partnerships are another story...
Feb 12, 2012, 10:56 pm
#3
Original Poster
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,712
I see what you mean, Allan, but that would imply to me that in order to fly the Marriott flag a property has to abide by a whole set of standards, some of which regard participating in MR. The way this e-mail was worded was just very loosey-goosey to me, as if any hotel can basically pick and choose when and how they want to be a part of MR.
As an extreme example, I could check in and get a wonderful upgrade, access to a CL, and a platinum welcome amenity while the guest behind me could get squadoosh because the front desk clerk decided at that moment that he wanted to "change their participation".
As an extreme example, I could check in and get a wonderful upgrade, access to a CL, and a platinum welcome amenity while the guest behind me could get squadoosh because the front desk clerk decided at that moment that he wanted to "change their participation".
Feb 13, 2012, 8:24 am
#4
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
I agree the wording of the email is a bit disconcerting, but undoubtedly true. They would have to be listed in the T&C though as it is not something they can pick and choose on a whim. So the scenario you describe would not work IMO.
Regarding Bulgari and other RC partner hotels, RC Reserves, RC Residences, RC Singapore hotel, etc. they have always been excluded from MR and RR since RC joined the rewards program. See # 11 in General section of the Marriott Rewards T&C for details.
Regarding Bulgari and other RC partner hotels, RC Reserves, RC Residences, RC Singapore hotel, etc. they have always been excluded from MR and RR since RC joined the rewards program. See # 11 in General section of the Marriott Rewards T&C for details.