Okay, I've never been a fan of the limited hours and the total lack of service on the weekends. But today I called the Platinum line and this is how it went:

--2 min declining the post-call survey, then yelling at the robovoice and repeatedly pressing 0 to get to a human friggin being. (Note to anyone operating a CSR phone system: when a customer says "representative", that should be the end of the customer's interaction with the robovoice. If the customer then hears, "Okay, before I transfer you, let me see if I can help you first...", this only serves to enrage the customer.)
--8 min on hold before being disconnected
--30 sec redialing/waiting for answer
--30 sec repeatedly pressing 0 to get past the robodouche
--3 min on hold
--20 min attempting to explain to the CSR the six different errors on my MR account (stays missing and points posted incorrectly), for which I took the time to write down all the relevant information in advance so that this conversation would not have needed 20 minutes, and which the CSR failed to allow me to complete my sentences before restating the problem incorrectly and attempting to fix a nonexistent problem. A sample:
me: "My stay at X on Y date is missing the 2000 point bonus that you can see has already posted for another stay at---"
CSR (interrupting): "I see that both of those stays show your platinum check-in bonus has posted, so you must be looking at it wrong."
--5 min on hold after the CSR transferred me to "customer service" because she was unable to fix one of the missing postings.
--30 sec leaving a voicemail at customer service because "all operators were busy"
--apparent eternity waiting for a call back from customer service

Do businesses realize that when people are on hold, the most common thought in their heads is how F-ed up that business is?