Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > Marriott | Rewards
Reload this Page >

Wrong guy with my MR# on his reservation

Community
Wiki Posts
Search

Wrong guy with my MR# on his reservation

 
Thread Tools
 
Search this Thread
 
Old Aug 1, 2011 | 3:08 pm
  #1  
Original Poster
All eyes on you!
20 Years on Site
 
Join Date: Sep 2004
Location: Gulf Coast/Ventura County/Somewhere in between
Programs: DL GM, Marriott PP, Avis Something or other
Posts: 4,432
Wrong guy with my MR# on his reservation

Checked my MR account last Friday and it said my next reservation began that day in a resort. I knew I wasn't going there and had not made the reservation, so I cancelled it. Next day my account still showed the ressie and said "In progress".

Looked at the detailed ressie and, yep, same first and last name, but a different email address. Interestingly, his ressie was made by his company travel office, which is American Express Travel, which is also my company travel office. Luckily, it showed the last 4 numbers of his credit card, not mine.

Called MR and they attempted to fix it, but Sunday it was still "In progress". Finally, just called the guy's hotel room and told him he should see the front desk or I would be getting his MR points. He said he had trouble checking in because someone (me) had cancelled his reservation.

Don't know if this happened at AmEx travel or what. Given that I saw it before he checked in, I'm thinking it was AmEx.

Today it's gone. Keep an eye on your MR account...

Last edited by dd992emo; Aug 1, 2011 at 3:14 pm
dd992emo is offline  
Old Aug 1, 2011 | 3:15 pm
  #2  
Original Poster
All eyes on you!
20 Years on Site
 
Join Date: Sep 2004
Location: Gulf Coast/Ventura County/Somewhere in between
Programs: DL GM, Marriott PP, Avis Something or other
Posts: 4,432
Mods,

I'm a moron...please move to Marriott forum.
dd992emo is offline  
Old Aug 1, 2011 | 3:21 pm
  #3  
Suspended
 
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,439
interesting...what was the outcome?
LondonElite is offline  
Old Aug 1, 2011 | 3:27 pm
  #4  
Original Poster
All eyes on you!
20 Years on Site
 
Join Date: Sep 2004
Location: Gulf Coast/Ventura County/Somewhere in between
Programs: DL GM, Marriott PP, Avis Something or other
Posts: 4,432
Originally Posted by LondonElite
interesting...what was the outcome?
He's still there, but I think it's probably straightened out. If 14,000 points show up in my account next week he can't say I didn't warn him...
dd992emo is offline  
Old Aug 1, 2011 | 4:03 pm
  #5  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Or if he commits a rape in the room, can't say you weren't warned. Call Amex and let them fix it. They screwed it up.
Often1 is offline  
Old Aug 2, 2011 | 1:29 am
  #6  
All eyes on you!
20 Years on Site
 
Join Date: Jul 2005
Location: Scotland
Programs: BA Gold, Marriott Lifetime Titanium
Posts: 2,448
I used to have a similar issues with RCC in London. Someone with the same first and last name as me was a regular there and I've seen his reservations on my account. Never got his points though!

Also on a couple of occasions, they gave me a registration card with his address on it.
thegoderic is offline  
Old Aug 2, 2011 | 1:06 pm
  #7  
 
Join Date: Feb 2010
Programs: UA 1K 1.6 MM, AA EXP, SPG Gold, MARR Plat (Premier) Lifetime, Hertz Pres Circle
Posts: 117
or if he causes damage to the room, and they come after you...
rcheneyjr is offline  
Old Aug 2, 2011 | 1:12 pm
  #8  
Original Poster
All eyes on you!
20 Years on Site
 
Join Date: Sep 2004
Location: Gulf Coast/Ventura County/Somewhere in between
Programs: DL GM, Marriott PP, Avis Something or other
Posts: 4,432
Since they have his name, his email and his credit card on the res, I'm not too worried about damage or felonies committed by him.
dd992emo is offline  
Old Aug 8, 2011 | 1:25 am
  #9  
10 Countries Visited20 Countries Visited30 Countries Visited15 Years on Site
 
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,247
FWIW, one time I had several res show up in my account. Got the e-mail confirmations.

Had no idea where they came from.

Went online and canceled them as it was the week-end.

Call Marriott the next week and asked them what was going on. Apparently if an agent doesn't complete clear the information from the last member to call they can accidentally book it under the wrong MR#.

Similarly, I had a Ritz Carlton in China cancel a res I had in the US. Apparently the front desk clerk had fat fingered the MR # for someone canceling at their property and they wound up wit my number.

So your situation does not shock me.
deac83 is offline  
Old Aug 8, 2011 | 5:15 pm
  #10  
 
Join Date: May 2007
Location: Chicago
Programs: Marriott Lifetime Platinum, AA Platinum
Posts: 373
This happened to me once - 2 nits at a FS in LA. Didn't see it before the stay, but I was credited the points. I contacted MR to make sure I didn't get charged on my card on file - they assured me no. I ended up getting the pts (nothing big) but would be leery abt somehow getting charged for damages. He will need To give credit card on checkin, so you should be good...but if they mess up something like a MR number then who is To say they wont botch the cc number too.

Last edited by JimJ321; Aug 8, 2011 at 5:18 pm Reason: iPad typos
JimJ321 is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.