My Suite smells like Vomit???
Jul 16, 2011 | 10:55 pm
#1
Original Poster
Join Date: Aug 2010
Programs: Delta Skymiles
Posts: 88
My Suite smells like Vomit???
I just checked into a one bedroom suite at the Renaissance XXXX and one side of the bedroom smells like vomit. The Renaissance I'm staying at has a club downstairs, which is probably what contributed to the vomit.....I was told that the hotel was sold out and couldn't put me in another room. They sent a bellman up with a spray to mask the smell, but I can still smell it. Even the bellman said "wow, I'm sorry. This never should have happened" The other side is fine and I'm hoping that the smell won't wake me up..... GRRR
I'm going to talk to whomever is in charge tomorrow (Sunday) and see if I can get some compensation. I'm on company travel, so having the room on the house wouldn't do me any good.
What is a fair compensation to you guys, if you were in my situation?
I'm a platinum member averaging over 150+ nights in FS hotels a year.
I'm going to talk to whomever is in charge tomorrow (Sunday) and see if I can get some compensation. I'm on company travel, so having the room on the house wouldn't do me any good.
What is a fair compensation to you guys, if you were in my situation?
I'm a platinum member averaging over 150+ nights in FS hotels a year.
Jul 16, 2011 | 11:21 pm
#2
Join Date: Sep 2004
Location: Gulf Coast/Ventura County/Somewhere in between
Programs: DL GM, Marriott PP, Avis Something or other
Posts: 4,432
Rough, but better than your sweetie smelling like vomit...
Your stay history is irrelevant in a case like this. They should give you a break on the room rate or something, but they should also give you that if you had never stayed in a Marriott.
Your stay history is irrelevant in a case like this. They should give you a break on the room rate or something, but they should also give you that if you had never stayed in a Marriott.
Jul 17, 2011 | 12:41 am
#3
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Never heard of the Renaissance XXXX. Is it located in X?
Jul 17, 2011 | 3:19 am
#4
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
Jul 17, 2011 | 5:15 am
#5
Original Poster
Join Date: Aug 2010
Programs: Delta Skymiles
Posts: 88
It's the Renaissance Downtown Columbus.
Jul 17, 2011 | 7:07 am
#6
Join Date: Jan 2009
Location: IAD
Programs: UA Gold, Marriott Rewards - LTPP
Posts: 4,242
Jul 17, 2011 | 8:06 am
#7
Original Poster
Join Date: Aug 2010
Programs: Delta Skymiles
Posts: 88
I was upgraded and they couldn't move me to another room as it was sold out due to some sort of event.
I'm going to speak with the manager on duty before I check out today. I had to use the pull out sofa in the middle of the night.
The shower door was missing too! The hinge is still there, but no door. I just realized this when I went into the shower this morning!
And they charged me for parking when I took a cab to the hotel from the airport.
btw, it's room 1904.
Worse Renaissance so far. I'm heading to the Renaissance STL Airport and Marriott St. Louis Union Station, let's hope the rooms are much better!
I'm going to speak with the manager on duty before I check out today. I had to use the pull out sofa in the middle of the night.
The shower door was missing too! The hinge is still there, but no door. I just realized this when I went into the shower this morning!
And they charged me for parking when I took a cab to the hotel from the airport.
btw, it's room 1904.
Worse Renaissance so far. I'm heading to the Renaissance STL Airport and Marriott St. Louis Union Station, let's hope the rooms are much better!
Last edited by PiggieMac; Jul 17, 2011 at 8:43 am
Jul 17, 2011 | 9:19 am
#8
Original Poster
Join Date: Aug 2010
Programs: Delta Skymiles
Posts: 88
They gave me 40K points and comped the room.
The hotels are apparently designed without shower doors.
The hotels are apparently designed without shower doors.
Jul 17, 2011 | 9:34 am
#9
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Jul 17, 2011 | 8:30 pm
#10
Join Date: Aug 2005
Location: ORD, MKE, MDW
Programs: Marriott Lifetime Platinum, AAdvantage Gold, Air Canada Elite, Avis Pref Select, Hertz Gold,
Posts: 1,844
Jul 18, 2011 | 6:17 pm
#11
Join Date: May 2009
Location: MSP
Programs: Promus Preferred, ITT Sheraton Club
Posts: 678
When in St. Louis, do NOT stay at the Grand Renaissance downtown. It will make you WISH the only issues were a missing shower door or a stench of vomit.
Jul 18, 2011 | 9:57 pm
#12
Original Poster
Join Date: Aug 2010
Programs: Delta Skymiles
Posts: 88
I actually stayed at the Renaissance STL airport for a night then realized there was nothing there. Now I'm at the Marriott Union Station. Got a nice upgrade and love the decor.
Although, they seem to let anyone and everybody into their concierge lounge.
Although, they seem to let anyone and everybody into their concierge lounge.
Jul 18, 2011 | 9:59 pm
#13
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485