Promotion failed. Based on posting date, not stay date?
Jul 6, 2011 | 1:10 am
#1
Original Poster
Join Date: Dec 2004
Location: AUS
Posts: 690
Promotion failed. Based on posting date, not stay date?
Marriott automatically registered me for this gold challenge promotion:
It seemed like a good idea, so that's what I did: 7 nights (across 3 stays) at Marriott brand hotels, 1 at a Courtyard, 2 at a Renaissance, and finally June 28–30 at a Fairfield Inn. (All stays were paid.)
All stays except the last one moved the progress meter on the “Promotion Central” page as soon as they posted. But when that last stay posted (on July 5), it didn't get added to the entry for that promotion, which still says “Nights you've stayed: 10” in the “progress bar” display and “This one has ended - watch for new promotions.” (Also, I'm silver again.)
What did I do wrong? Is a Fairfield Inn by Marriott not a “Marriott®”? Are stay-based promotions dependent on posting dates, not actual stay dates? Or should I wait for some kind of promotion sweep separate from the stay posting, or call/email Marriott Rewards?
Marriott Rewards® Taste of Gold
- You've been upgraded to Gold Elite Status.
- Stay 12 nights or more at any Marriott® between April 1 and June 30, 2011, to renew your Elite Gold status through February 2013.
All stays except the last one moved the progress meter on the “Promotion Central” page as soon as they posted. But when that last stay posted (on July 5), it didn't get added to the entry for that promotion, which still says “Nights you've stayed: 10” in the “progress bar” display and “This one has ended - watch for new promotions.” (Also, I'm silver again.)
What did I do wrong? Is a Fairfield Inn by Marriott not a “Marriott®”? Are stay-based promotions dependent on posting dates, not actual stay dates? Or should I wait for some kind of promotion sweep separate from the stay posting, or call/email Marriott Rewards?
Jul 6, 2011 | 6:48 am
#2
Join Date: Nov 2003
Location: USA
Programs: Marriott Gold, Marriott Vacation Club
Posts: 111
Why don't you try calling / emailing them? You stayed within the qualifying period...
Jul 6, 2011 | 10:54 am
#3
Join Date: Nov 2005
Programs: Chick-Fil-A Red, Wawa, Red Cross blood donor
Posts: 4,858
Agree with the above. Make a call, you should have qualified.
Jul 6, 2011 | 2:11 pm
#4
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
I agree with what everyone else wrote. Contact Marriott Rewards and have them correct your promo info. Personally, I would call them, but I prefer to talk to someone when something goes wrong.
Jul 6, 2011 | 4:43 pm
#5
Join Date: Nov 2010
Programs: Marriott Bonvoy - Titanium; Hyatt - Globalist; United - 1K
Posts: 74
I might be missing something
but i dont see where you had 12 nights.
7 nights plus 3 nights (June 28, 29, 30) only equals 10...
7 nights plus 3 nights (June 28, 29, 30) only equals 10...
Jul 6, 2011 | 5:27 pm
#6
Original Poster
Join Date: Dec 2004
Location: AUS
Posts: 690
Thanks for the advice! I'll email MR (because their phone center has been reportedly busy and this isn't urgent) and report back.
1 night at Marriott, 1 Courtyard, 3 Marriott, 2 Renaissance, 3 Marriott, 2 Fairfield Inn. (I've read about some brands not counting for some promotions or certificates, but I guess that's not what happened here.)
1 night at Marriott, 1 Courtyard, 3 Marriott, 2 Renaissance, 3 Marriott, 2 Fairfield Inn. (I've read about some brands not counting for some promotions or certificates, but I guess that's not what happened here.)
Jul 6, 2011 | 5:50 pm
#7
Join Date: Nov 2010
Programs: Marriott Bonvoy - Titanium; Hyatt - Globalist; United - 1K
Posts: 74
Sorry for the confusion. As the others suggested, I would call the MR line and see what is up.
good luck and keep us posted!
Jul 7, 2011 | 7:42 am
#8
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,140
As others have noted, it's when the stay occurred, not when it posted. The question comes up a lot on the promos when folk have stays on the last night of the promo. From what I've heard MR is good about making sure things get sorted in that instance.
Cheers.
Cheers.
Jul 15, 2011 | 3:10 pm
#9
Original Poster
Join Date: Dec 2004
Location: AUS
Posts: 690
Marriott Rewards came through! Using the “Contact Us” form, I described the issue, and got this email message back the same day:
At the same time, my account was indeed upgraded to Gold level. (The status on the “Promotion Central” page didn't change, so the adjustment was applied to the account, not the promo.)
I'm very happy about how easy this was to fix. The Internet Correspondence Specialist pro-actively answering questions about the new account level and card was great (I didn't even ask about that in my email).
Thanks again to everyone upthread for the good advice!
Dear [Moriens],
Thank you for contacting Marriott Guest Services.
Congratulations on fulfilling the Taste of Elite challenge of 12 nights. Your stay at the Fairfield Inn [Boondocks] from June 28-30, 2011 posted to your account after the June 30, 2011 deadline but should still be considered as part of your 12 nights stayed. I have manually upgraded your account to reflect your Gold Elite Status, valid through January 31, 2013.
You should be receiving your Gold Elite card in approximately 4-6 weeks. In the mean time, please make sure to present your account when making reservations which will reflect the Gold Elite level.
Let me know if you have any further questions.
Thank you for choosing Marriott.
Sincerely,
[Name]
Internet Correspondence Specialist
Marriott Rewards Guest Services
Thank you for contacting Marriott Guest Services.
Congratulations on fulfilling the Taste of Elite challenge of 12 nights. Your stay at the Fairfield Inn [Boondocks] from June 28-30, 2011 posted to your account after the June 30, 2011 deadline but should still be considered as part of your 12 nights stayed. I have manually upgraded your account to reflect your Gold Elite Status, valid through January 31, 2013.
You should be receiving your Gold Elite card in approximately 4-6 weeks. In the mean time, please make sure to present your account when making reservations which will reflect the Gold Elite level.
Let me know if you have any further questions.
Thank you for choosing Marriott.
Sincerely,
[Name]
Internet Correspondence Specialist
Marriott Rewards Guest Services
I'm very happy about how easy this was to fix. The Internet Correspondence Specialist pro-actively answering questions about the new account level and card was great (I didn't even ask about that in my email).
Thanks again to everyone upthread for the good advice!