Sep 28, 2018, 3:11 am
FAQ : Marriott "The Ultimate Reservation Guarantee" (pre-Bonvoy)
Oct 15, 2013, 5:32 pm
#361
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,455
Hang on. The title of the second page is "Marriott Rewards® Elite Benefits Guarantee". Maybe the best reading is that the benefits apply to all ELITE levels, since the page is about elite benefits.
The difference is in the details - in the table, some brands only award the additional free night certs to Platinums.
Also, would Silver elite be eligible for the same reimbursement as a Platinum?
Oct 15, 2013, 5:44 pm
#362
Join Date: May 2012
Programs: Marriott Titanium; UA 1K; Hertz Presidents Club
Posts: 441
Thanks MDtR-Chicago...
Any idea what a non-status person would get (who used their Marriott account on the reservation)? For some reason, I cannot find the answer to this.
Any idea what a non-status person would get (who used their Marriott account on the reservation)? For some reason, I cannot find the answer to this.
Oct 15, 2013, 6:01 pm
#363
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,455
Oct 16, 2013, 6:47 am
#364
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Looking for some help for a friend... if you do not have status and get walked, what benefits (if any) are you entitled to? I found these two links but still am not sure!
http://www.marriott.com/rewards/member-benefits.mi
https://www.marriott.com/rewards/mem...s/guarantee.mi
Thanks for your help!
http://www.marriott.com/rewards/member-benefits.mi
https://www.marriott.com/rewards/mem...s/guarantee.mi
Thanks for your help!
Oct 16, 2013, 8:50 am
#365
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,472
Oct 16, 2013, 9:39 am
#366
Join Date: May 2012
Programs: Marriott Titanium; UA 1K; Hertz Presidents Club
Posts: 441
1980's if that free call included long distance!
Wonder what is considered 'comparable'? If they walk you from a FS Marriott, could they put you in a Courtyard if that is the only hotel available and get away with calling it 'comparable'?
Wonder what is considered 'comparable'? If they walk you from a FS Marriott, could they put you in a Courtyard if that is the only hotel available and get away with calling it 'comparable'?
Oct 17, 2013, 6:06 am
#367
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Oct 17, 2013, 6:30 am
#368
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
At one point, there were supposed additional protections/compensation if the reservation had been guaranteed with an AmEx card. I don't know whether this is still true.
Oct 17, 2013, 9:50 am
#369
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Amex's policy has always been equal to MI's policy - there's never been any additional compensation above the SOP except for Elite members
Oct 17, 2013, 12:16 pm
#370
Join Date: Oct 2013
Location: LAX,SNA,SAN
Programs: UA GS, Marriott LP, Hertz Gold
Posts: 861
Oct 17, 2013, 12:59 pm
#372
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
A free telephone call can come in handy if one isn't yet in a room & one's cell phone needs to be recharged 
Cheers.
Cheers.
Oct 17, 2013, 2:25 pm
#373
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
the free telephone call is not limited to Platinum Elite members but is offered to all guests who have been relocated so they may contact their employer/family whoever and inform them of their new location however Marriott will never mandate a guest use this offering, it is purely an offering to try and make the situation slightly easier on the impacted guest
Oct 18, 2013, 1:20 am
#374
Used to be bulldoggolfer05
Join Date: May 2007
Location: São Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
While the free telephone call may seem mundane, I assume that it would apply to an international call as well, but even if not and one is travelling abroad, it can save on international roaming fees assuming you aren't using a prepaid local SIM...
Dec 4, 2013, 12:38 pm
#375
Join Date: Jun 2011
Location: Boston
Programs: Delta Diamond, Jet Blue Mosiac, Marriott Platinum, SPG Platinum, National Executive Elite
Posts: 148
Quick question.
I was recently walked from a Residence Inn. I was offered either 60000 points or the two certificates. Not knowing the limitations on the certificates, can someone shed lite on them. IE are they like the megabonus Cat 1-5 or is it any hotel? TIA
-A
I was recently walked from a Residence Inn. I was offered either 60000 points or the two certificates. Not knowing the limitations on the certificates, can someone shed lite on them. IE are they like the megabonus Cat 1-5 or is it any hotel? TIA
-A