Has anyone actually received cashback from BigCrumbs?
Mar 1, 2011, 5:37 pm
#61
Join Date: Aug 2002
Location: New Hampshire
Programs: AA Platinum, Marriott Gold, Everything else: Dirt
Posts: 802
Bought a GC in November and December. Sent a followup Monday. Here is what I received:
Thank you for contacting us.
We apologize for the delay and appreciate your patience as we work towards a resolution to this matter.
We expect to hear from Marriott International-US soon and you will be notified as soon as we have received an update.
Regards,
Efia
Thank you for contacting us.
We apologize for the delay and appreciate your patience as we work towards a resolution to this matter.
We expect to hear from Marriott International-US soon and you will be notified as soon as we have received an update.
Regards,
Efia
Mar 1, 2011, 5:44 pm
#62
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,721
They can plead that as a defense, if they decide to show up. BC is responsible for ensuring that the rebate program works correctly, if Marriott is somehow at fault then BC can go after Marriott under their merchant agreement. My account is with BC, and the initial response suggests they don't get it.
Mar 2, 2011, 12:25 am
#63
Join Date: Oct 2004
Location: BZN
Programs: AA:LT Platinum DL:LT Gold UA:1P MAR:LT Titanium
Posts: 8,291
They can plead that as a defense, if they decide to show up. BC is responsible for ensuring that the rebate program works correctly, if Marriott is somehow at fault then BC can go after Marriott under their merchant agreement. My account is with BC, and the initial response suggests they don't get it.
Mar 16, 2011, 10:18 pm
#64
Join Date: Dec 2009
Programs: SPG Plat
Posts: 459
I got cashback for my two purchases but took a while and they had to "investigate" first
Mar 17, 2011, 12:05 am
#65
Join Date: Oct 2004
Location: BZN
Programs: AA:LT Platinum DL:LT Gold UA:1P MAR:LT Titanium
Posts: 8,291
Mar 21, 2011, 10:05 pm
#66
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,721
Good luck! You might refer to their Terms & Conditions, especially point #15. If Marriott didn't pay them, your beef is with Marriott and BC has absolutely no obligation to fight on your behalf. If Marriott did pay them and BC is refusing to pass it on despite your compliance with other rules, then you'd have a case with BC.
However happy to report that much to my amazement I recently got a nice paypal deposit for a purchase made through another bigcrumbs merchant. So apparently the problem is only with Marriott purchases. Of course bigcrumbs still has an obligation to follow up, and failure to pay up is the equivalent of bait and switch, or as we like to say in California, a violation of Sec. 17200.
Mar 22, 2011, 12:16 am
#67
Join Date: Oct 2004
Location: BZN
Programs: AA:LT Platinum DL:LT Gold UA:1P MAR:LT Titanium
Posts: 8,291
They can certainly raise that as a defense, but they'll have to send an employee to court to do that. And of course if we go class action that means massive legal bills even to file a motion to dismiss. Usually it is cheaper just to pay up.
However happy to report that much to my amazement I recently got a nice paypal deposit for a purchase made through another bigcrumbs merchant. So apparently the problem is only with Marriott purchases. Of course bigcrumbs still has an obligation to follow up, and failure to pay up is the equivalent of bait and switch, or as we like to say in California, a violation of Sec. 17200.
However happy to report that much to my amazement I recently got a nice paypal deposit for a purchase made through another bigcrumbs merchant. So apparently the problem is only with Marriott purchases. Of course bigcrumbs still has an obligation to follow up, and failure to pay up is the equivalent of bait and switch, or as we like to say in California, a violation of Sec. 17200.
Mar 22, 2011, 9:15 pm
#68
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,721
There's nothing for them to defend against, as they don't promise to pay you something they never received. It's right there in the terms and conditions. Non-starter. Your points would be valid if they weren't adhering to what they promised/advertised (for example, to pay you a part of the commissions they receive, then not doing so).
When you open for business, you don't just sign up customers and expect the money to roll in. You have customer service obligations. As any savvy lawyer will tell you, self-serving T&Cs don't always provide legal cover.
Mar 23, 2011, 12:44 am
#69
Join Date: Oct 2004
Location: BZN
Programs: AA:LT Platinum DL:LT Gold UA:1P MAR:LT Titanium
Posts: 8,291
Correct - they don't - but BigCrumbs' business model is clearly presented as a forwarding of commissions. When the commissions aren't there, there's nothing to pass on. There isn't a need to rely on the T&Cs, as the face of the business model speaks for itself.
Mar 23, 2011, 9:40 am
#70
Join Date: Jul 2005
Location: IND
Programs: Marriott Platinum, SWA CP
Posts: 577
Bought a GC in November and December. Sent a followup Monday. Here is what I received:
Thank you for contacting us.
We apologize for the delay and appreciate your patience as we work towards a resolution to this matter.
We expect to hear from Marriott International-US soon and you will be notified as soon as we have received an update.
Regards,
Efia
Thank you for contacting us.
We apologize for the delay and appreciate your patience as we work towards a resolution to this matter.
We expect to hear from Marriott International-US soon and you will be notified as soon as we have received an update.
Regards,
Efia
Don't give up hope. I bought GCs in December, sent a credit request after the waiting period, finally got full credit (and payment!) last week.
Apr 9, 2011, 10:24 am
#71
Join Date: Dec 2007
Posts: 993
All three of my December purchases was credited this past week and funds deposited into my account.
May 4, 2011, 10:49 am
#72
Join Date: Aug 2002
Location: New Hampshire
Programs: AA Platinum, Marriott Gold, Everything else: Dirt
Posts: 802
December 14th purchase was finally credited today after much nagging. Wow, that took a while.
May 20, 2011, 10:03 pm
#73
Join Date: Jun 2009
Location: Formerly of SacTown, Cali
Posts: 1,243
$100 came through today for the $2,500 gift card I bought in early December. Also another Marriott purchase from February came through today. Wooooo whoooooo!!!
Jun 24, 2011, 9:35 pm
#74
Join Date: Jan 2010
Location: HSV
Programs: Hy Glob,Choice Dia, MR TIT,IHG SPR,HH Dia, Wyn Dia, UA Sil, WN Alis, Hert 5*, National EE
Posts: 1,188
Is followup required on all Marriott cashback through big crumbs.
I just used them for a weekend in July the 4% looked really attractive but I dont want to have to chase it down.
Also I used it for a JW will that qualify, the website said Marriott Intl and when I clicked the link and did my search it was preselected for Marriott brand only and not the other brands including JW.
Thanks
I just used them for a weekend in July the 4% looked really attractive but I dont want to have to chase it down.
Also I used it for a JW will that qualify, the website said Marriott Intl and when I clicked the link and did my search it was preselected for Marriott brand only and not the other brands including JW.
Thanks
Last edited by stallion114; Jun 25, 2011 at 3:58 am
Dec 13, 2011, 11:17 pm
#75
Join Date: Oct 2002
Programs: Marriott Plat Premier/LT Plat; SPG Plat/LT Gold; Hilton Gold; Hyatt Plat
Posts: 2,356
did anyone actually get cash back without fighting for it?