Best way to recognize exceptional service?
Jun 17, 2010 | 6:55 am
#1
Original Poster
Join Date: Dec 2008
Location: DEN
Programs: UA 1K / 1MM, Marriott Bonvoy LT Titanium, Hyatt Globalist
Posts: 208
Best way to recognize exceptional service?
I've been staying at the same CY outside of Toronto for a year, and I'd like to submit good feedback to Marriott Corporate. What's the best way to do so and make sure that it gets noticed?
And for the record, the staff at the Courtyard Mississauga/Meadowvale is absolutely top notch.
And for the record, the staff at the Courtyard Mississauga/Meadowvale is absolutely top notch.
Jun 17, 2010 | 9:48 am
#2
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Mr. J. Willard Marriott Jr
Chairman of the Board/CEO
Marriott International, Inc
10400 Fernwood Road
Bethesda, MD 20817-1102
Chairman of the Board/CEO
Marriott International, Inc
10400 Fernwood Road
Bethesda, MD 20817-1102
Jun 17, 2010 | 11:28 am
#3
Join Date: Dec 2004
Programs: United 1K, MR Plat, SPG Plat
Posts: 804
Submitting good feedback on the hotel to Mr. Marriott's office is a great idea.
I would also recommend that if there are specific staff at the hotel you would like to recognize, you do so via letter to the GM. This way, a copy of the letter will go into their personnel file, and they may receive additional recognition from the hotel, i.e. cash award, paid time off, gift cards, employee of the month plaque, etc.
Regards,
RIP...
I would also recommend that if there are specific staff at the hotel you would like to recognize, you do so via letter to the GM. This way, a copy of the letter will go into their personnel file, and they may receive additional recognition from the hotel, i.e. cash award, paid time off, gift cards, employee of the month plaque, etc.
Regards,
RIP...
Jun 17, 2010 | 12:15 pm
#4
Join Date: May 2003
Location: At This Point, Only G*d Knows!
Posts: 3,467
I have found that as Socrates recommends writing J.W. Marriott Jr's. office is the best way to recognize an outstanding employee.
Twice when I ran into said employee at the hotel where they worked, they thanked me for the letter of praise, so it does get back to them at their respective place of work.
Dan
Twice when I ran into said employee at the hotel where they worked, they thanked me for the letter of praise, so it does get back to them at their respective place of work.
Dan
Jun 17, 2010 | 12:19 pm
#5
Join Date: Jan 2008
Location: Plum Nelly
Programs: Marriott Bonvoy, Delta Sky Miles, and S&H Green Stamps
Posts: 642
Good for you, as well. Too often we feel the need to rant and rage on staff so a good thank you note is also a great effort on your part.
Yea, one for the good guys!
Yea, one for the good guys!
Jun 17, 2010 | 12:24 pm
#6
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Submitting good feedback on the hotel to Mr. Marriott's office is a great idea.
I would also recommend that if there are specific staff at the hotel you would like to recognize, you do so via letter to the GM. This way, a copy of the letter will go into their personnel file, and they may receive additional recognition from the hotel, i.e. cash award, paid time off, gift cards, employee of the month plaque, etc.
Regards,
RIP...
I would also recommend that if there are specific staff at the hotel you would like to recognize, you do so via letter to the GM. This way, a copy of the letter will go into their personnel file, and they may receive additional recognition from the hotel, i.e. cash award, paid time off, gift cards, employee of the month plaque, etc.
Regards,
RIP...