Stayed at Renaissance Tulsa for 2 nights on $129/night plus taxes and was loudly awakened at 2:20 a.m. and 4:20 a.m. by false alarms. Both times were told to go back to rooms after a couple a minutes. The next morning posted signs on elevators saying (Sorry for inconvenience but weather caused false alarms). The weather on this Sunday morning in Tulsa was 44 degrees and 20 mph winds. Typical Oklahoma weather. Should we expect or ask for any compensation. Am currently a lowly general Marriott Rewards member with very few points in my account.

Always the compensation.....I don't get it but I'm sure some will say yes.

I've had this happen also a few times. Once it was popcorn burning in a microwave near the lobby! I'm more of a ".... happens" kind of guy vs a compensation type.

YMMV.

Tulsa has a Renaissance?

Is your complaint about the false alarms, or your belief that the hotel provided what you appear to believe is a bogus explanation for the alarms?

I chalk it up to a) stuff happens; b) I'm glad the alarm wasn't real

Cheers.

What the heck, go for it. I think this is worth about 1 million MR points. And you should ask the GM to gift you platinum status. And comp all your meals next time.

Things could have been worse. I was staying with my wife at the downtown Chattanooga Marriott on the top floor a few years ago when a big storm came through in the middle of the night. Lightening hit the building and set off the alarms. We had to walk down the stairs as quickly as we could and then go out into the rain to wait until the fire dept. got there. We then had to wait 30 minutes to get an elevator back to our floor. Then guess what? An hour or so later, the alarms again went off and we had to go through the whole exercise a second time.

I definitely wasn't happy, but guess what? There just wasn't much the hotel could have done differently. And just because I was inconvenienced, doesn't mean the hotel has give me something extra. Especially given there wasn't much they could have done differently.

Now if the hotel had decided to "work" on their alarm system in the middle of the night and directly caused the problem, I would have a different opinion. But as long as the hotel was reasonably doing what they should be doing, then "stuff happens" and you go on.

Ask to be compensated with a real fire.

A customer-oriented manager will likely give you one in no time.

If you stay regularly at hotels I would think this is a given. I have been a regular hotel stayer for about 10 years now and have had 2 middle-of-the-night fire alarms, both false, thank goodness.

It's a pain and I do see your point, you're paying for a room and a bed, not to stand around on concrete, which you could do for free, anywhere. Having said that, this is one of the vicissitudes of life, a sh*t happens moment. Fire alarms mean less guests die in hotel fires. False alarms are the price we pay for living instead of frying.

I wouldn't have dreamt of claiming against the hotel on either occasion, though I know several tried to get a few quid off the bill. I hope they were unsuccessful.

Others seem to be a bit harsh on you for your seemingly honest, innocent question... I guess everyone's a bit jaded with compensation-seekers...

The signs might have said "Sorry for the inconvenience...weather", but I would interpret it as "it's not our fault the alarms went off and don't bother asking for anything because you aren't getting it!".

Therefore I think your request will fall on deaf ears and I wouldn't recommend wasting your time.

This is tough issue because who really knows if the hotel was "at fault". Maybe the direct cause is the "weather", but if you dig deeper could the hotel owner have selected a better fire system that is less susceptible to weather issues? The discussion could be a long one and likely not worth the effort. Even if the hotel is "at fault", good luck finding a satisfactory middle ground between guests who all think they should have their room comped and management who is probably running on a thin profit margin already in the current economic environment.

My opinion is the hotel management could have been a bit more proactive with their response. A nice spread of bagels, doughnuts, and coffee in the lobby the next morning with their "it's not our fault" sign on the table could have been a more customer-friendly resolution to the issue.

A very nice one. Stayed there several times.

I'm with you.

Sounds right to me.

Wow, you guys are incredibly rude. I hope to God you don't talk to friends you disagree with IRL like you're talking to the OP.

This happened to me once in a Fairfield at Tallahassee -- not to 1-up the OP, but literally 3 fire alarms in one night. I asked them to credit the room fee since I paid money for a fighting chance at a good night's sleep, and their equipment malfunction specifically prevented me from sleeping. It's the only time in my life I've ever asked a hotel to give me money back. They gave a full refund without arguing one bit.

There was a fire last night at the Hampton Inn at Hobby Airport. Not a mere fire alarm, but an actual fire. No injuries were reported, however.

Who had it worse: the OP, or those who stayed last night at the HOU Hampton Inn and faced the real possibility of losing their belongings?