Marriott cancelled reservation!
Feb 24, 2010 | 7:59 am
#16
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Join Date: Feb 2003
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Completely unacceptable and against Marriott policy, unless this was a "non-guaranteed" reservation, also know as a 6PM hold (a reservation made without a credit card).
Assuming it was guaranteed with a credit card, then even no-status guests have rights per Marriott policy. The hotel should have profusely apologized, immediately informed the guest that they had a comparable room ready to go at another hotel for the first night at no charge to the guest, offered to pay transportation to and from, and offered to pay for a phone call to alert colleagues.
Assuming it was guaranteed with a credit card, then even no-status guests have rights per Marriott policy. The hotel should have profusely apologized, immediately informed the guest that they had a comparable room ready to go at another hotel for the first night at no charge to the guest, offered to pay transportation to and from, and offered to pay for a phone call to alert colleagues.
