Introducing a Quicker & Improved Online Reservation Process on Marriott.com
Feb 15, 2010 | 1:44 pm
#1
Original Poster
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Introducing a Quicker & Improved Online Reservation Process on Marriott.com
Good Afternoon, all.
I just wanted to share our announcement on Insiders regarding our new and improved online reservation process:
You asked for a faster way to book your stays with Marriott. And you wanted quicker access to hotel rates, deals and packages including valuable Marriott Rewards Member and Elite Exclusive Offers.
Well, heres the news youve been waiting for: Starting this month, youll have it all with the launch of our new online reservation system. Weve cut the number of steps in half to save you time but youll still find the same features you've come to rely on, plus some extras to make booking easier:
1. Find all available Marriott Rewards Exclusive Offers instantly right next to standard rates and packages. Just look for the Exclusive Offers tab as begin your search.
2. Reserve faster than before in fewer steps and with more information at your fingertips.
3. Save using PointSavers and Standard Redemption rates together in one reservation. Now when you search using your points well automatically combine these two redemption rate types together for you if it means youll save!
4. Chart your progress As you complete each of the four steps in the new reservations system, your progress will be updated for easy reference.
The new Marriott online reservation process is fast, intuitive and offers you new tools that can lead you to the best value possible every day, every stay!
See for yourself how easy it is to reserve!
Thanks,
Andrew
I just wanted to share our announcement on Insiders regarding our new and improved online reservation process:
You asked for a faster way to book your stays with Marriott. And you wanted quicker access to hotel rates, deals and packages including valuable Marriott Rewards Member and Elite Exclusive Offers.
Well, heres the news youve been waiting for: Starting this month, youll have it all with the launch of our new online reservation system. Weve cut the number of steps in half to save you time but youll still find the same features you've come to rely on, plus some extras to make booking easier:
1. Find all available Marriott Rewards Exclusive Offers instantly right next to standard rates and packages. Just look for the Exclusive Offers tab as begin your search.
2. Reserve faster than before in fewer steps and with more information at your fingertips.
3. Save using PointSavers and Standard Redemption rates together in one reservation. Now when you search using your points well automatically combine these two redemption rate types together for you if it means youll save!
4. Chart your progress As you complete each of the four steps in the new reservations system, your progress will be updated for easy reference.
The new Marriott online reservation process is fast, intuitive and offers you new tools that can lead you to the best value possible every day, every stay!
See for yourself how easy it is to reserve!
Thanks,
Andrew
Feb 15, 2010 | 2:18 pm
#2
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA GfL, EK Gold, HH Diamond, Ex-BD*G
Posts: 3,747
Thanks for the announcement.
The video looks nice (if a little jerky) - however no difference when I go to make a reservation when either signed in or not, and when using points (or not) - is this implemented yet?
The video looks nice (if a little jerky) - however no difference when I go to make a reservation when either signed in or not, and when using points (or not) - is this implemented yet?
Feb 15, 2010 | 4:18 pm
#3
Join Date: Oct 2001
Programs: LTP, PP
Posts: 9,109
Just who and how many are doing the asking, requesting, waiting, etc. To quote Jerry Seinfeld, "Who are these people"???
Apparently people with much free time on their hands. Give me a web site that doesn't change every 2 weeks once I've gotten it figured out!
All above tongue in cheek, I sure the improvements are for the better.
Feb 16, 2010 | 12:36 am
#4
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
Thanks Andrew, when will this actually be implemented?
Andy
Andy
Feb 18, 2010 | 4:32 am
#5
Join Date: Dec 2004
Location: HKG
Programs: AC*SE, CX DM, HH DM, Marriott PLT, SPG PLT, PC PL
Posts: 933
Feb 18, 2010 | 8:02 am
#6
Join Date: Feb 2009
Location: PWM, BOS
Programs: AA EXP, Marriott Plat, Accor Plat+++
Posts: 850
Looks good. Especially if you put in a special rate (such as AAA), you get a different tab, so you can tab between all the options rather than unselecting and redoing the search. Preferences for room right there when you select the radio button, someone definetly spent sometime figuring out a good UI design.
Feb 18, 2010 | 10:29 am
#7
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
Looks good. Especially if you put in a special rate (such as AAA), you get a different tab, so you can tab between all the options rather than unselecting and redoing the search. Preferences for room right there when you select the radio button, someone definetly spent sometime figuring out a good UI design.
Feb 18, 2010 | 1:48 pm
#9
Join Date: Jul 2005
Location: MIA
Programs: AAdvantage EXP, HH Diamond, Marriott Plat, Hertz PC, Delta PM, SPG Gold
Posts: 1,031
MC, the new process is great. Much cleaner than the previous process.
THANKS!
THANKS!
Feb 18, 2010 | 3:04 pm
#10
Join Date: Jul 2006
Location: Belper, Derbyshire, United Kingdom
Programs: Marriott Rewards Silver, Starwood Preferred Guest Plus, Hilton HHonors Gold
Posts: 967
Yep, like it a lot ^
Thanks.
Thanks.
Feb 18, 2010 | 6:52 pm
#11
Join Date: Mar 2006
Location: Toronto, Canada
Programs: Marriott Lifetime Gold
Posts: 385
Special Request box is missing?
Am I just missing it or it is located on a different page? There was a box letting us to fill in special comments or request before we complete the reservation and it seems to be missing now.
Feb 18, 2010 | 6:58 pm
#12
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
Feb 18, 2010 | 7:53 pm
#13
Join Date: Feb 2009
Location: PWM, BOS
Programs: AA EXP, Marriott Plat, Accor Plat+++
Posts: 850
I dont see it either, must be gone. Maybe Concierge can find out why. I really like the Marriott Rewards Specials tab, very big improvement.
Feb 18, 2010 | 7:58 pm
#14
Join Date: May 2009
Location: MSP
Programs: Promus Preferred, ITT Sheraton Club
Posts: 678
Just made a few bookings on the new res system. Works great!
Feb 18, 2010 | 8:17 pm
#15
Join Date: Feb 2005
Location: Washington DC
Programs: IB Oro, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,924
Agreed - this is definitely more efficient than the old way. ^^