Using EEO with promotion rate first night
Nov 7, 2009 | 9:48 am
#1
Original Poster
Join Date: Dec 2001
Location: Carlsbad,CA USA
Programs: Marriott Bonvoy Titanuim/Lifetime Platinum, Hilton Gold, United Silver
Posts: 1,655
Using EEO with promotion rate first night
Over the phone I booked a hotel usuing an EEO. The reservationist quoted me the Hertz/Bonus Bucks promotion rate for the first night. Upon check in the agent said I was not eligible for the $100 bonus bucks since I was using the coupon for the second night. Is this usual.
Nov 8, 2009 | 7:14 am
#2
Join Date: Jul 2007
Location: Expat in SIN
Programs: UA Plat, TK Gold, *G
Posts: 1,452
Were you asking for 2 Bonus Bucks vouchers or did they deny you 1??
The $100 Bonus Bucks is once per stay, so you should most certainly get one.
I have heard of hotels resfusing to offer breakfast on the 2nd night, but I dont think they can deny you your Bonus Bucks as this is a once per stay benefit.
Maybe someone else can comment as well?
The $100 Bonus Bucks is once per stay, so you should most certainly get one.
I have heard of hotels resfusing to offer breakfast on the 2nd night, but I dont think they can deny you your Bonus Bucks as this is a once per stay benefit.
Maybe someone else can comment as well?
Nov 8, 2009 | 8:41 am
#3
Join Date: Jul 2007
Posts: 567
I am disappointed that these are ongoing issues: Someone indicated s/he likes to redeem EEO, gets a quote and the hotel don't honor his/her reservation.
As Hertz Fall Promotion is a publicly listed room rate (excluding packages, sometimes without any rate alternative), I expect that this rate is eligible to redeem EEO.
On the contrary it's definitly a no-go to redeem both Bonus Bucks (earned at an earlier stay) and EEO.
To be save, Kate from Marriott Concierge Team should be kind enough to confirm as she did for Global Rate Break.
As Hertz Fall Promotion is a publicly listed room rate (excluding packages, sometimes without any rate alternative), I expect that this rate is eligible to redeem EEO.
On the contrary it's definitly a no-go to redeem both Bonus Bucks (earned at an earlier stay) and EEO.
To be save, Kate from Marriott Concierge Team should be kind enough to confirm as she did for Global Rate Break.
Nov 8, 2009 | 3:29 pm
#4
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
I think the one posting is implying that they did not get the bonus certificates for a future stay since they are using EEO.
You should get all the benefits associated with the 1st night rate if you are booked at that rate. The second EEO night is just free, but it does not eliminate the specials associated with the first paid night.
Agreed, you can not apply bonus bucks to the stay with a free EEO night - but that is not the question the OP is asking.
I have used EEO a couple of times - once at the movie ticket rate and once at the $50 VISA gift card rate and I got both of those for the first night - and the second night was free.
You should get all the benefits associated with the 1st night rate if you are booked at that rate. The second EEO night is just free, but it does not eliminate the specials associated with the first paid night.
Agreed, you can not apply bonus bucks to the stay with a free EEO night - but that is not the question the OP is asking.
I have used EEO a couple of times - once at the movie ticket rate and once at the $50 VISA gift card rate and I got both of those for the first night - and the second night was free.
Nov 8, 2009 | 6:42 pm
#5
Original Poster
Join Date: Dec 2001
Location: Carlsbad,CA USA
Programs: Marriott Bonvoy Titanuim/Lifetime Platinum, Hilton Gold, United Silver
Posts: 1,655
This morning the front desk agent said she checked and it was ok and gave me my bonus buck and Hertz cert.
Nov 8, 2009 | 7:18 pm
#6
Join Date: Jul 2007
Location: Expat in SIN
Programs: UA Plat, TK Gold, *G
Posts: 1,452
Nov 8, 2009 | 7:27 pm
#7
Join Date: Jul 2007
Posts: 567
@ holocker:
Glad to hear that everything worked fine for you at the end.
However, with refence to this post it would be a nice geasture if Kate from Marriott Concierge Team is kind enough to confirm.
Nov 9, 2009 | 5:13 am
#8
Original Poster
Join Date: Dec 2001
Location: Carlsbad,CA USA
Programs: Marriott Bonvoy Titanuim/Lifetime Platinum, Hilton Gold, United Silver
Posts: 1,655
The hotel, Marriott Tampa Westshore gives weekend breakfast coupons to Gold and Platinum Elites when the lounge is closed. First US Marriott I have stayed at in a long time that offers this benefit. Sunday night Helena in the lounge was wonderful, even offered to get my wife a special desert.
Nov 9, 2009 | 9:20 pm
#9
Join Date: May 2008
Location: Atl
Programs: Delta,AA,Marriott Platinum, Hilton Honors, Hyatt Gold Passport, Hertz Gold
Posts: 61
Glad you were able to get your certs. I got mine this weekend, booked the Hertz rate & used EEO (they gave me the $100 BB & Hertz cert at check-in). The mgr said he had never seen one of those certificates, but it was no problem. Yes, we also got free breakfast!
Dec 2, 2009 | 8:15 pm
#10
Join Date: Feb 2005
Location: Washington DC
Programs: IB Oro, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,922
I often go down to Tampa to visit family and will be staying at this hotel this weekend, using the same rate discussed in this thread (BB + Hertz) and an EEO. It would really be a nice surprised to get breakfast coupons, and would make this my new go-to choice while in Tampa.
Dec 4, 2009 | 7:45 pm
#11
Join Date: Jul 2004
Location: DC metro
Programs: PC Platinum Ambassador, Marriott Gold Elite, UA 2P, Starwood Gold, Avis First, Bolt Bus $1 Rider
Posts: 1,175
just checked in to the Tampa WestShore
Given a room on the 14th floor/concierge level (which is closed)
and breakfast coupons for sat and sunday
and using the EEO free night cert
Given a room on the 14th floor/concierge level (which is closed)
and breakfast coupons for sat and sunday
and using the EEO free night cert
Last edited by jessej; Dec 7, 2009 at 9:52 am
Dec 7, 2009 | 9:52 am
#12
Join Date: Jul 2004
Location: DC metro
Programs: PC Platinum Ambassador, Marriott Gold Elite, UA 2P, Starwood Gold, Avis First, Bolt Bus $1 Rider
Posts: 1,175
and at checkout the EEO cert was actually done correctly!!
BRAVO
BRAVO