Happy Birthday!! I would have an issue if the water was off. I would also be pissed if they were jackhammering at 8am but other than that I don't think you have a grievance.

Thanks for the responses and valuable comments.
I'll have to say, I feel pretty green.
The more I travel, the less I check reviews and the more I rely on brand consistency (and perhaps my own laziness). But, I have learned enough from FT that I should know to at least check for master threads.

At the end of the day, I should have been suspicious of the rate and should have read the web page in more detail. Next time I will know better.

Thanks for the kind wishes and the helpful info!
-N

SpaceBass --

You really should not have hoped for a repeat of the way the St. Regis DC treated you and your wife. As others noted back then, they were not at all obligated to do those things for you.

Live and learn but you should have chalked it up to having lucked out once, when you did not expect it, and that it was pushing it to expect similar treatment two times in a row, no less!

Best of luck in your travels, and never, ever, expect consistency among brands -- except for perhaps the highest tier -- and the most expensive room rates booked.

Only make an educated surmise for an individual hotel -- from reviews of same posted here and in Tripadvisor.com

Good memory :)
I did not mean to convey a feeling of entitlement, either at the St Reg or here at the Westin. I hope that is not the way my post came across.

Things have gotten pretty bad...they are jackhamering right over our two rooms right now. Its too loud for my wife and mother to take a nap (they woke us up at 6am to get started) so we aren't sure what we are going to do.

The manager offered 10,000 starpoints, and I guess thats a nice gesture and we should be grateful. I just cannot stomach that I made this choice and they in turn rewarded me with the two rooms RIGHT UNDER the active construction.

I booked through SPG.com, and I guess I focused so much on location that I didn't see the "special circumstances" note in small print, but I do see it now and I'll be sure to not be so "quick to click" in the future

http://farm3.static.flickr.com/2220/...3d8d9db1c7.jpg

Thanks again everyone for the valuable input and help.

Not a good memory. Just used the search function.

However, starting at 6 am? That is ridiculous and against the law, I believe.

Second, the hotel cannot possibly be full, so why did they not just move you?

I would demand now that you have explained what is going on:

1) Comps for both rooms because of work starting at 6 AM and they did not even move you!! The work clearly is not in compliance with the law because I think municipal regulations require no earlier than a 7 AM start, at best, no way 6 AM.

Could they be using illegal labor for this job that is not in compliance with DC work regulations?? ;)

2). Compensation in the way of free nights at the hotel when the work is finished or Starpoints -- you choose.

3). Threaten to contact DC building and SPG over this. This treatment is ridicuolous even though the renovations are clearly listed on the website, nowhere does it state that work begins at 6 AM or that if there is space available to make your stay more convenient and quiet, they still will not move you!

Keep us posted!!!

I agree with all you say except the highlighted portion, since none of us have access to occupancy levels. If they have construction taking place maybe they have rooms blocked off/out of service, so there is the chance that they might not have anywhere to move the OP and friends. Odd, yes, but a possibility.

Again, I would contact customer service, immediately.

Never thought of your scenario, but you are absolutely right -- and perhaps even prescient, as jackhammering on top of an occupied room leads to the conclusion that at least one or two rooms above that room are unoccupied.

If they are full, then I understand their not moving SeaBass -- but really, it is a bit much not to try to accommodate him elsewhere rather than seek to place him in a room directly below the jackhammering and at 6 AM, no less!

But you are absolutely correct re their potential to be full up -- even though it is Christmas and I just spend 3 days at 2 different hotels there, the Westin Alexandria twice, and the PH DC, once, and they all were tombs!

7:45 AM on Saturday- they are working DIRECTLY over my room... we are out of here!

I'll update the thread on my conversation with the manager that I'm going to have in 10 mins...

They claim they are full, by the way. When asked why they would book anyone so close to the construction, they told us that the hotel had to have the revenu stream and could not afford not to stay full

Ask for Frieda Alexander. She was very helpful to us earlier this month. See my post in this thread.

Hotel website says March 2nd they are done with renovations.

Does anyone know if the construction still going on at this hotel? Are there newly renovated rooms that I should try to stay in?

Could you expand upon "nice"? LCD TVs? New carpeting? Down comforters? Lounge? Inquiring minds would love to know.

Trip Report: The Westin Grand, Washington D.C.