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-   -   SPG American Express [Master Thread] (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/720571-spg-american-express-master-thread.html)

justforfun Aug 28, 2018 3:47 pm

According to Marriott everything is A-OK so nothing to worry about.

Not.

jeanie Aug 28, 2018 3:51 pm


Originally Posted by jedelvalle (Post 30140958)
I was at 26 elite qualifying nights for the year and on August 18th they reset me back to 16. This means they removed the 10 elite qualifying nights that I got from being an SPG AMEX card member. Is this a mistake or I’m out of luck about being Platinum next year?

Welcome to FlyerTalk! It looks like you joined back in 2012, but this is your first post.

I don't know the answer to your question. This might work itself out in the next week or two. Your other option would be to call or write an email to Marriott/SPG. You might have to get them to manually change it, but hopefully those 10 qualifying nights aren't gone for good.

txp Aug 28, 2018 5:10 pm

AMEX SPG Points not posted
 
Hi everyone,

The points I earn on my AMEX SPG card would normally post on my SPG account within 24 hours of the monthly statement date. This is the first month when the AMEX SPG points would normally get credited to my Marriott account instead of SPG. However, it's been a week and no points have posted. I wrote to Marriott and they said the following:

"Thank you for taking the time to reach out to Marriott Customer Care today. I apologize for any inconvenience this may causes, however at this time due to technical difficulties our guests profiles are not updated. We ask that you contact us if your account is not updated within the next five to seven business days. We appreciate your patience during this time. Please do not hesitate to contact us if you have any further questions or concerns. Safe travels,"

Has anyone else encountered this problem?

Thank you!

jedelvalle Aug 28, 2018 5:54 pm


Originally Posted by jeanie (Post 30140991)
Welcome to FlyerTalk! It looks like you joined back in 2012, but this is your first post.

I don't know the answer to your question. This might work itself out in the next week or two. Your other option would be to call or write an email to Marriott/SPG. You might have to get them to manually change it, but hopefully those 10 qualifying nights aren't gone for good.

Yeahh call me a sniffer, a load to society. I've been reading posts for years without contributing and the first time I do it's for a question.... Thank you for the input. I already sent the email to these guys.

Yanhui Leung Aug 28, 2018 6:17 pm

Try to check it on App, I saw my AMEX SPG points posted in Marriott App but can’t see on website. How strange.

nonesuch flyer Aug 28, 2018 8:53 pm

My 5 SPG AMEX nights have disappeared.
Has anyone got AMEX nights restored?

quinella66 Aug 28, 2018 9:52 pm


Originally Posted by nonesuch flyer (Post 30141787)
My 5 SPG AMEX nights have disappeared.
Has anyone got AMEX nights restored?

Mine are still not showing either. I am still missing 7 nights from 2018. I should have 36 paid, 9 award, and 5 credit card nights. Post merger it said 35, 8, and 0. I was told that Marriott is still working on restoring the data.

Kacee Aug 28, 2018 10:00 pm

I originally thought these were AMEX night credits that disappeared from my account, but I'm pretty sure they were SPG nights from stays after mid-July. They now show under "activity" but they are not counted in my total.

bigbellymonkey Aug 29, 2018 2:41 am

Will points earned from SPG card automatically post to your merged Marriott account?
 
My Business AMEX SPG card closed 4-5 days ago. When I log into my Amex account, I still see the OLD spg number showing under Loyalty#
My combined new Marriot account has a new loyalty number but the old one is showing also as previous loytalty number.
Do I have to call in to get the points properly posted or it will automatically goes into my new merged account?

margarita girl Aug 29, 2018 5:03 am

From the FAQ:

WHAT DO I NEED TO DO WITH MY NEW MEMBER NUMBER? HOW WILL THIS IMPACT FUTURE RESERVATIONS I’VE ALREADY BOOKED?

New member numbers will be automatically applied to any existing reservations and linked with your Starwood Preferred Guest® Credit Card(s) from American Express. Remember to apply your new number to any new hotel reservations and meetings/events bookings that you make and confirm that any travel partners have your updated information.


Saidoh Aug 29, 2018 6:29 am

My SPG AMEX was updated to my new SPG account number sometime yesterday. I have not yet combined accounts so I wonder if this willl need to happen again when I combine into Marriott.

bigbellymonkey Aug 29, 2018 7:23 am


Originally Posted by Saidoh (Post 30142937)
My SPG AMEX was updated to my new SPG account number sometime yesterday. I have not yet combined accounts so I wonder if this willl need to happen again when I combine into Marriott.

was it automatic? or u had to call?

jedelvalle Aug 29, 2018 7:56 am

I see that I'm not the only one feeling the pinch here.

NJFlyer_HOHO Aug 29, 2018 1:14 pm

My 5 AMEX nights are still missing.

Quick "stupid" question, how do you display the "paid nights" on the website? It doesn't show the number of nights on the screen, just says "Hotel Stay". Am I missing anything?

jakers3200 Aug 29, 2018 1:35 pm

Mine didn't post after a week. I merged the accounts. 3 days after merging the accounts, the points posted. YMMV.


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