Nov 10, 2014, 8:40 pm
Sheraton Grand Taipei, Taiwan [Master Thread]
Jun 8, 2020, 11:50 am
#421
Join Date: May 2004
Location: Toronto
Programs: SPG LT Plat, Hilton G,Priorty Club G, AC E
Posts: 2,979
I just stayed there last week for three nights, nice stay. Only main entrance was open to check temperatures (though no one was checking) and get your free hand sanitizer. Got a nice upgrade to a full suite (no idea what the name for it is), usually just get the junior suite which is a large room with extra furniture and kind of cramped. I was quite happy with what I got. They have downgraded the toiletries to the crappy regular Sheraton shampoo and soap, not the British brand they used to offer in the suites.
Lounge was not serving breakfast the week I was there. Afternoon tea was a bit sparse. And no diet sodas for whatever reason. Staff were excellent. Dinner was very much like it used to be, solid offerings and enough to choose from. They had a sparkling wine and plenty of other adult beverages but we had work to do so did not partake. Still no diet sodas.
Breakfast was served in the lobby coffee shop, it was OK. Not quite as nice as before but certainly not bad. Ordered tea three times before it came. The ice water never came all three days that I ordered it. Day 2 I figured where I could get it but you have to use a coffee cup. Saturday at 9 am half of everything was gone, and it had been hard to get a table so I think their weekend business is picking up. Good for them!
Breakfast felt like a new hotel working out the kinks, everyone was nice but forgot half the stuff you asked for. You reminded them and away they went, alas, to get distracted by somebody else and not return,
But I really, really enjoyed my stay there and am itching to get back!
Lounge was not serving breakfast the week I was there. Afternoon tea was a bit sparse. And no diet sodas for whatever reason. Staff were excellent. Dinner was very much like it used to be, solid offerings and enough to choose from. They had a sparkling wine and plenty of other adult beverages but we had work to do so did not partake. Still no diet sodas.
Breakfast was served in the lobby coffee shop, it was OK. Not quite as nice as before but certainly not bad. Ordered tea three times before it came. The ice water never came all three days that I ordered it. Day 2 I figured where I could get it but you have to use a coffee cup. Saturday at 9 am half of everything was gone, and it had been hard to get a table so I think their weekend business is picking up. Good for them!
Breakfast felt like a new hotel working out the kinks, everyone was nice but forgot half the stuff you asked for. You reminded them and away they went, alas, to get distracted by somebody else and not return,
But I really, really enjoyed my stay there and am itching to get back!
hth
Jun 9, 2020, 9:57 am
#422
Join Date: Mar 2019
Posts: 220
I think this will get worse in the summer since the government has approved some local tourism subsidies.
Last edited by claimui; Jun 9, 2020 at 11:29 pm
Oct 22, 2020, 7:58 am
#423
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
Update on lounge policy for family planning to stay at this hotel. Starting in Nov. children less than 12 years old will be denied lounge entry.
On a related note: Sheraton Hsinchu denies anybody less than 18 years of age lounge entry (but their executive lounge has been closed due to COVID19)
On a related note: Sheraton Hsinchu denies anybody less than 18 years of age lounge entry (but their executive lounge has been closed due to COVID19)
Oct 23, 2020, 10:41 am
#424
Join Date: Mar 2019
Posts: 220
Update on lounge policy for family planning to stay at this hotel. Starting in Nov. children less than 12 years old will be denied lounge entry.
On a related note: Sheraton Hsinchu denies anybody less than 18 years of age lounge entry (but their executive lounge has been closed due to COVID19)
On a related note: Sheraton Hsinchu denies anybody less than 18 years of age lounge entry (but their executive lounge has been closed due to COVID19)
So Sheraton Taipei is going against the trend, since family travel is keeping most Taiwan hotels afloat during this time. But their lounge has been very, very busy this year with steeply discount rates -- they're basically selling dinner/breakfast packages with a room thrown in.
Update: Sheraton Hsinchu's lounge has reportedly reopened as of February 2021, for adults only.
Last edited by claimui; Feb 22, 2021 at 6:14 am
Feb 22, 2021, 6:13 am
#425
Join Date: Mar 2019
Posts: 220
As a heads up, the restaurants at Sheraton Taipei no longer provide any discounts to Marriott Bonvoy members as of Feb 4, 2021. They also ended discounts with several local credit cards earlier this year, most notably American Express. Presumably they already have sufficient business with their in-house dining club memberships (which they promoted heavily last year).
Feb 22, 2021, 3:06 pm
#426
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
As a heads up, the restaurants at Sheraton Taipei no longer provide any discounts to Marriott Bonvoy members as of Feb 4, 2021. They also ended discounts with several local credit cards earlier this year, most notably American Express. Presumably they already have sufficient business with their in-house dining club memberships (which they promoted heavily last year).
I don't mind the discount dining nor not having children in lounge. But these cost-cutting measures are telling me Sheraton Taipei is in name only and do no value Bonvoy elite members. Other benefits cut are just around the corner. Time to reinvest my time with Marriott Taipei and have them as my go-to property in Taipei.
Feb 22, 2021, 4:17 pm
#427
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
This reminds me that last Chinese New Years' I've hosted two tables for my family at their Chinese Restaurant. And when I would pay with my membership, the manager came out and said "if you dine with more than 20 people than there's no discount". Guess that was foreshadowing what's going to happen.
David
Oct 25, 2022, 9:28 am
#429
Join Date: Jun 2010
Location: NYC
Posts: 56
Just finished a 5-night stay from 10/20-10/25/22 using points. As a Titainum Elite, I don't think I had any noticeable upgrade other than high floor. Room is same as other posted. Selected the breakfast over 1000 points as the breakfast buffet is a much better option compared to breakfast at the lounge. I did arrive Taipei early and was granted early check in around 10am although it was not the room that I requested, but happy that I was able to get a room on 16th floor.
Given that Taipei has pretty much lifted the restriction down to 0 + 7 (translates to self test and self quarantine if positive), the hotel is packed with locals. I think hotel also had some promotions to encourage folks stay at the location. Breakfast during the weekend was broken up into 50-60 minutes block between 6-10am. With that said, Taiwan still heavily observe mask rules and workers are constantly clean and sanitize the stations. Overall, I was happy with variety of breakfast selections although by 5 day, it was becoming a routine with same food.
Lounge is open from breakfast all the way to 9pm with happy hour between 5-8pm. To manage the over crowd in lounge, Sheraton has implemented similar limited time block by asking people to sign up when they would like to attend the happy hour. With that said, on a number of occasions, I was able to simply show up at the beginning of the each time block and offered access. In general, there are enough selections between hot food and salad/sushi along with desserts to make a decent meal. There are self serving wine/spirits as well as local beers to complement the meals.
I visited gym couple of times using the treadmill to burn off the excess from the breakfast buffet as well as evening happy hour meals.
Complimentary waters are in the room and are restocked each day (4 by nespresso machine and 2 by the bathroom sink) including two small can of soda/sports drink stocked in the fridge.
On my day of checkout, I was informed that lounge was closed for several days for deep cleaning. Elite members having access to lounge are offered the breakfast in the restaurant along with 3K points each day.
Overall, reasonable stay, but be prepared with hotel guests populated with locals as hotel industry is trying to recover post covid restrictions.
l8r
-doc
Given that Taipei has pretty much lifted the restriction down to 0 + 7 (translates to self test and self quarantine if positive), the hotel is packed with locals. I think hotel also had some promotions to encourage folks stay at the location. Breakfast during the weekend was broken up into 50-60 minutes block between 6-10am. With that said, Taiwan still heavily observe mask rules and workers are constantly clean and sanitize the stations. Overall, I was happy with variety of breakfast selections although by 5 day, it was becoming a routine with same food.
Lounge is open from breakfast all the way to 9pm with happy hour between 5-8pm. To manage the over crowd in lounge, Sheraton has implemented similar limited time block by asking people to sign up when they would like to attend the happy hour. With that said, on a number of occasions, I was able to simply show up at the beginning of the each time block and offered access. In general, there are enough selections between hot food and salad/sushi along with desserts to make a decent meal. There are self serving wine/spirits as well as local beers to complement the meals.
I visited gym couple of times using the treadmill to burn off the excess from the breakfast buffet as well as evening happy hour meals.
Complimentary waters are in the room and are restocked each day (4 by nespresso machine and 2 by the bathroom sink) including two small can of soda/sports drink stocked in the fridge.
On my day of checkout, I was informed that lounge was closed for several days for deep cleaning. Elite members having access to lounge are offered the breakfast in the restaurant along with 3K points each day.
Overall, reasonable stay, but be prepared with hotel guests populated with locals as hotel industry is trying to recover post covid restrictions.
l8r
-doc
Oct 25, 2022, 9:38 am
#430
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,229
Oct 25, 2022, 6:13 pm
#431
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,824
Just finished a 5-night stay from 10/20-10/25/22 using points. As a Titainum Elite, I don't think I had any noticeable upgrade other than high floor. Room is same as other posted. Selected the breakfast over 1000 points as the breakfast buffet is a much better option compared to breakfast at the lounge. I did arrive Taipei early and was granted early check in around 10am although it was not the room that I requested, but happy that I was able to get a room on 16th floor.
Given that Taipei has pretty much lifted the restriction down to 0 + 7 (translates to self test and self quarantine if positive), the hotel is packed with locals. I think hotel also had some promotions to encourage folks stay at the location. Breakfast during the weekend was broken up into 50-60 minutes block between 6-10am. With that said, Taiwan still heavily observe mask rules and workers are constantly clean and sanitize the stations. Overall, I was happy with variety of breakfast selections although by 5 day, it was becoming a routine with same food.
Lounge is open from breakfast all the way to 9pm with happy hour between 5-8pm. To manage the over crowd in lounge, Sheraton has implemented similar limited time block by asking people to sign up when they would like to attend the happy hour. With that said, on a number of occasions, I was able to simply show up at the beginning of the each time block and offered access. In general, there are enough selections between hot food and salad/sushi along with desserts to make a decent meal. There are self serving wine/spirits as well as local beers to complement the meals.
I visited gym couple of times using the treadmill to burn off the excess from the breakfast buffet as well as evening happy hour meals.
Complimentary waters are in the room and are restocked each day (4 by nespresso machine and 2 by the bathroom sink) including two small can of soda/sports drink stocked in the fridge.
On my day of checkout, I was informed that lounge was closed for several days for deep cleaning. Elite members having access to lounge are offered the breakfast in the restaurant along with 3K points each day.
Overall, reasonable stay, but be prepared with hotel guests populated with locals as hotel industry is trying to recover post covid restrictions.
l8r
-doc
Given that Taipei has pretty much lifted the restriction down to 0 + 7 (translates to self test and self quarantine if positive), the hotel is packed with locals. I think hotel also had some promotions to encourage folks stay at the location. Breakfast during the weekend was broken up into 50-60 minutes block between 6-10am. With that said, Taiwan still heavily observe mask rules and workers are constantly clean and sanitize the stations. Overall, I was happy with variety of breakfast selections although by 5 day, it was becoming a routine with same food.
Lounge is open from breakfast all the way to 9pm with happy hour between 5-8pm. To manage the over crowd in lounge, Sheraton has implemented similar limited time block by asking people to sign up when they would like to attend the happy hour. With that said, on a number of occasions, I was able to simply show up at the beginning of the each time block and offered access. In general, there are enough selections between hot food and salad/sushi along with desserts to make a decent meal. There are self serving wine/spirits as well as local beers to complement the meals.
I visited gym couple of times using the treadmill to burn off the excess from the breakfast buffet as well as evening happy hour meals.
Complimentary waters are in the room and are restocked each day (4 by nespresso machine and 2 by the bathroom sink) including two small can of soda/sports drink stocked in the fridge.
On my day of checkout, I was informed that lounge was closed for several days for deep cleaning. Elite members having access to lounge are offered the breakfast in the restaurant along with 3K points each day.
Overall, reasonable stay, but be prepared with hotel guests populated with locals as hotel industry is trying to recover post covid restrictions.
l8r
-doc
Could you elaborate a little about "Room is same as other posted."? Is it about the same as pre-pandemic, or are there something notable?
Also, are lounge breakfast similar to pre-pandemic?
Oct 26, 2022, 1:05 pm
#432
Join Date: Oct 2021
Location: Bay Area
Posts: 347
Just finished a 5-night stay from 10/20-10/25/22 using points. As a Titainum Elite, I don't think I had any noticeable upgrade other than high floor. Room is same as other posted. Selected the breakfast over 1000 points as the breakfast buffet is a much better option compared to breakfast at the lounge. I did arrive Taipei early and was granted early check in around 10am although it was not the room that I requested, but happy that I was able to get a room on 16th floor.
Given that Taipei has pretty much lifted the restriction down to 0 + 7 (translates to self test and self quarantine if positive), the hotel is packed with locals. I think hotel also had some promotions to encourage folks stay at the location. Breakfast during the weekend was broken up into 50-60 minutes block between 6-10am. With that said, Taiwan still heavily observe mask rules and workers are constantly clean and sanitize the stations. Overall, I was happy with variety of breakfast selections although by 5 day, it was becoming a routine with same food.
Lounge is open from breakfast all the way to 9pm with happy hour between 5-8pm. To manage the over crowd in lounge, Sheraton has implemented similar limited time block by asking people to sign up when they would like to attend the happy hour. With that said, on a number of occasions, I was able to simply show up at the beginning of the each time block and offered access. In general, there are enough selections between hot food and salad/sushi along with desserts to make a decent meal. There are self serving wine/spirits as well as local beers to complement the meals.
I visited gym couple of times using the treadmill to burn off the excess from the breakfast buffet as well as evening happy hour meals.
Complimentary waters are in the room and are restocked each day (4 by nespresso machine and 2 by the bathroom sink) including two small can of soda/sports drink stocked in the fridge.
On my day of checkout, I was informed that lounge was closed for several days for deep cleaning. Elite members having access to lounge are offered the breakfast in the restaurant along with 3K points each day.
Overall, reasonable stay, but be prepared with hotel guests populated with locals as hotel industry is trying to recover post covid restrictions.
l8r
-doc
Given that Taipei has pretty much lifted the restriction down to 0 + 7 (translates to self test and self quarantine if positive), the hotel is packed with locals. I think hotel also had some promotions to encourage folks stay at the location. Breakfast during the weekend was broken up into 50-60 minutes block between 6-10am. With that said, Taiwan still heavily observe mask rules and workers are constantly clean and sanitize the stations. Overall, I was happy with variety of breakfast selections although by 5 day, it was becoming a routine with same food.
Lounge is open from breakfast all the way to 9pm with happy hour between 5-8pm. To manage the over crowd in lounge, Sheraton has implemented similar limited time block by asking people to sign up when they would like to attend the happy hour. With that said, on a number of occasions, I was able to simply show up at the beginning of the each time block and offered access. In general, there are enough selections between hot food and salad/sushi along with desserts to make a decent meal. There are self serving wine/spirits as well as local beers to complement the meals.
I visited gym couple of times using the treadmill to burn off the excess from the breakfast buffet as well as evening happy hour meals.
Complimentary waters are in the room and are restocked each day (4 by nespresso machine and 2 by the bathroom sink) including two small can of soda/sports drink stocked in the fridge.
On my day of checkout, I was informed that lounge was closed for several days for deep cleaning. Elite members having access to lounge are offered the breakfast in the restaurant along with 3K points each day.
Overall, reasonable stay, but be prepared with hotel guests populated with locals as hotel industry is trying to recover post covid restrictions.
l8r
-doc
Oct 29, 2022, 12:04 pm
#433
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,890
Thank you for the detailed report. I am looking forward to returning to Sheraton Taipei for the first time in almost 3 years.
Could you elaborate a little about "Room is same as other posted."? Is it about the same as pre-pandemic, or are there something notable?
Also, are lounge breakfast similar to pre-pandemic?
Could you elaborate a little about "Room is same as other posted."? Is it about the same as pre-pandemic, or are there something notable?
Also, are lounge breakfast similar to pre-pandemic?
Pandemic restrictions are still in place, so you must wear a mask unless seated at a table eating or drinking. You need a mask to go to the buffet and they ask you to sanitize your hands and then grab plastic gloves to get your food.
Daily housekeeping.
A good thing is that they have now opened all the entrances to the hotel, the back door near the smoking area, the side door near the Club Lounge elevators and, of course, the front door. Now that everyone is not required to use the main front door it does not get jammed packed like a few months ago.
Saw a certain cargo airline's crew checking in and out. Two weeks ago they would have been in a quarantine hotel. So definitely feeling much more like the pre-pandimc days
Mar 27, 2023, 5:49 pm
#434
Join Date: Jun 2006
Location: NJ USA
Programs: AA PLAT 2MM, MR TITANIUM 2M, HH DIA, Hyatt EXP, BW DIA, IC AMB, IHG PLAT, UA GLD
Posts: 1,086
Any recent updates? Primarily interested in upgrade possibility as Titanium, lounge quality, details on closest metro lines.
Is it an easy ride to/from TPE airport?
Of all Marriott Properties in Taipei, which would you consider has best value combination of good lounge/price/location?
Considering a stay mid April.
Thanks in advance.
Is it an easy ride to/from TPE airport?
Of all Marriott Properties in Taipei, which would you consider has best value combination of good lounge/price/location?
Considering a stay mid April.
Thanks in advance.
Last edited by fmkgb; Mar 27, 2023 at 5:54 pm
Mar 27, 2023, 9:58 pm
#435
Join Date: Jan 2003
Location: PVG
Programs: MU Platinum, HH Diamond
Posts: 832
I stayed in Dec / January. No upgrade for Titanium. Lounge was by reservation only, and limited to 1-2 hours depending on the day. Reservations opened up at 3pm on a Google doc. Lounge food and drink was adequate (with spirits). Breakfast buffet, while extensive, was mediocre in quality (for example, bacon smelled rancid). Location is good, close to MRT and Sungshan airport, but this obviously depends on where you want to hang out.
Would be curious to know if the lounge is still on a reservation system, as that was a major turnoff.
I prefer the Courtyard Downtown, but the last I checked the lounge was completely closed.
Would be curious to know if the lounge is still on a reservation system, as that was a major turnoff.
I prefer the Courtyard Downtown, but the last I checked the lounge was completely closed.