Broken Elevator Comp
Sep 19, 2025 | 2:41 am
#16
Join Date: May 2024
Programs: MB AMB, Accor PLAT, LH SEN
Posts: 435
Unless these brands are very different in Colombia compared to other regions, I would consider AC and CY as exactly the same category (with CY certainly not lower end), and GH significantly higher.
Sep 19, 2025 | 2:27 pm
#17
Join Date: May 2009
Location: USA
Programs: Marriott Titanium -> United Silver
Posts: 1,514
My mistake, I thought AC referred to Autograph Collection. I wasn't aware that AC itself was another one of the 40+ Marriott brands.
Sep 20, 2025 | 8:51 am
#18
Join Date: Nov 2016
Programs: Marriott Rewards
Posts: 608
I got 15,000 points compensation for being delayed or stuck in a faulty lift at Canary Wharf Marriott UK.I was there 30 nights in the apartments. I must have spent at least an hour a day battling with the lifts. I have arthritis in my feet so sometimes just walking down stairs 1 floor is almost impossible. 15,000 points equates to about a quarter of a night on points at this hotel!!
Sep 24, 2025 | 12:52 am
#19
Original Poster
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,702
Basically, rushed to the airport and the flight was not going to happen. They had no other options, With that there was no other flights until the evening. Say 8 hours later. We both are Hyatt Globalists, and the GH has a nice gym, pool etc. So Figured to head there, and figure out whether to go later or scrap the trip. Rather than Spend 8 hour at El Dorado. (It's not Changi) Once I was checked into the GH the hotel contacted me offering the CY. I would have taken it of course. It's not the GH, but a bed is a bed. I contacted the Marriott social media team so we will see. I have my doubts a fair resolution will occur. There is a Reason I went to the GH rather than a Marriott property by the airport 
Sep 24, 2025 | 9:35 am
#20
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA Plat/1.5MM, AA PltPro, B6 M4 25for25, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 7,356
Back to original question - the number of points for compensation would be equal to one night of stay at the said AC hotel. Everything else is in the travel insurance category.
With that said, the only reasonable reimbursement request is the difference in additional airfare - in cash, not in points. Then again, since you are on business, are you going to hand the compensation back to your employer?
With that said, the only reasonable reimbursement request is the difference in additional airfare - in cash, not in points. Then again, since you are on business, are you going to hand the compensation back to your employer?
Sep 24, 2025 | 9:23 pm
#21
Original Poster
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,702
So the hotel offered 10,000 points! 🤣 I paid 22,500 for my room! I am very insulted. Also not surprised.
Sep 24, 2025 | 9:31 pm
#22
Original Poster
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,702
Back to original question - the number of points for compensation would be equal to one night of stay at the said AC hotel. Everything else is in the travel insurance category.
With that said, the only reasonable reimbursement request is the difference in additional airfare - in cash, not in points. Then again, since you are on business, are you going to hand the compensation back to your employer?
With that said, the only reasonable reimbursement request is the difference in additional airfare - in cash, not in points. Then again, since you are on business, are you going to hand the compensation back to your employer?
Sep 24, 2025 | 9:32 pm
#23
Original Poster
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,702
Hello ryan754,
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. Wed like to look into this further and ensure you receive the support you need.
When you have a moment, please send us the details of the issue along with the information listed below via private message, so we can assist you promptly and effectively.
Your name
Marriott Bonvoy account number
Email address associated with your account
Information of a recent stay that posted to your account(hotel name and stay date)
Stay information(reservation confirmation number, hotel name and stay date)
Best Regards,
Maria J.
Specialist, Social Media Specialist
Marriott International
[email protected]
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. Wed like to look into this further and ensure you receive the support you need.
When you have a moment, please send us the details of the issue along with the information listed below via private message, so we can assist you promptly and effectively.
Your name
Marriott Bonvoy account number
Email address associated with your account
Information of a recent stay that posted to your account(hotel name and stay date)
Stay information(reservation confirmation number, hotel name and stay date)
Best Regards,
Maria J.
Specialist, Social Media Specialist
Marriott International
[email protected]
I did this. The hotel slapped me in the face offering 10,000 points. Wasnt even worth my time writing the email.