Why does M's Website SUCK?
Jul 6, 2025 | 3:41 pm
#1
Original Poster
Join Date: Sep 2014
Posts: 41
Why does M's Website SUCK?
What dyslexic AI generated "coder" does the M website? The f-ing errors and dead ends are too numerous to list. No consistency from one search to another.
F! Marriott, I get according to. your CEO the focus is on the property NOT the guest, but a shite website hurts BOTH.
A 136 nights so far this year and over $10k spent member.
F! Marriott, I get according to. your CEO the focus is on the property NOT the guest, but a shite website hurts BOTH.
A 136 nights so far this year and over $10k spent member.
Jul 6, 2025 | 4:25 pm
#3
Join Date: Nov 2016
Programs: Marriott Rewards
Posts: 604
What dyslexic AI generated "coder" does the M website? The f-ing errors and dead ends are too numerous to list. No consistency from one search to another.
F! Marriott, I get according to. your CEO the focus is on the property NOT the guest, but a shite website hurts BOTH.
A 136 nights so far this year and over $10k spent member.
F! Marriott, I get according to. your CEO the focus is on the property NOT the guest, but a shite website hurts BOTH.
A 136 nights so far this year and over $10k spent member.
Jul 7, 2025 | 5:07 am
#7
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QRPC PLT/OW EMD; Bonvoy LT Titanium
Posts: 14,572
Jul 7, 2025 | 5:42 am
#8
Join Date: Dec 2007
Location: Canada
Posts: 1,652
The OP is not wrong - maybe could have worded it differently - but not wrong. The Marriott website is brutal - yes, it works but not always and some of the settings they have on there make absolutely no sense. For a hospitality company this big this is definitely a fail. I actually just tried to search some rooms and no matter what hotel I choose I am getting no rates whatsoever. I know there are malfunctions sometimes with every website but this one is more of the norm. It is not even close to perfect and far from good.
Jul 7, 2025 | 6:02 am
#9
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,753
+1 OP could have written their complaint more clearly. Regardless I believe it is valid. The "hiccup" rate on the Marriott website is much higher than the other travel websites I regularly use (IHG, Southwest, United, Hilton, etc.). I experience issues fairly regularly on both the website and in the app. While it hasn't cost Marriott business yet, it has come close a few times (e.g. booking an IHG stay instead). While I hope they improve the quality of the website and the app, I am not optimistic that will happen. YMMV....
--Jon
--Jon
Jul 7, 2025 | 4:25 pm
#11
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 17,996
I experience issues fairly regularly on both the website and in the app. While it hasn't cost Marriott business yet, it has come close a few times (e.g. booking an IHG stay instead). While I hope they improve the quality of the website and the app, I am not optimistic that will happen.
Booking elsewhere because unable to log-in to Bonvy website? 😮
Yet Marriott may not be aware of the revenue loss from all their website issues.
Jul 9, 2025 | 2:28 am
#12
Join Date: Jun 2005
Programs: UA GS, *G, Bonvoy AMB & LTP, HH Diamond, Platinum Blockbuster, GameStop, several library cards
Posts: 1,364
IBTL too…
OP could have benefited from some better coding themselves, but not wrong about the M website. It’s pretty pathetic the way it shows errors all the time, and takes a lot of time to load. But since the M is a finely tuned machine to increase profits, I bet the expense of a full do-over gets continuously kicked down the road.
OP could have benefited from some better coding themselves, but not wrong about the M website. It’s pretty pathetic the way it shows errors all the time, and takes a lot of time to load. But since the M is a finely tuned machine to increase profits, I bet the expense of a full do-over gets continuously kicked down the road.
Jul 9, 2025 | 7:54 pm
#13
FlyerTalk Evangelist
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), IHG Plat (CC), UA (*G) Gold, AA Plat (OWS)
Posts: 10,116
I really hate commenting on this thread due to the way OPs post was written. Perhaps, they were trying to be funny?
Regardless, as a primary app user, I do agree that the number of error messages that pop up (including those that dont actually seem to affect my user flows) is a bit much. However, I will say - I actually find Marriotts app faster than Hyatts app, which while beset with fewer errors, seems to chug along slowly with loading many times.
Still, though, Marriott could definitely invest in improving the reliability of their information technology stack.
Regardless, as a primary app user, I do agree that the number of error messages that pop up (including those that dont actually seem to affect my user flows) is a bit much. However, I will say - I actually find Marriotts app faster than Hyatts app, which while beset with fewer errors, seems to chug along slowly with loading many times.
Still, though, Marriott could definitely invest in improving the reliability of their information technology stack.
Jul 20, 2025 | 6:02 pm
#14
Join Date: Dec 2007
Location: Canada
Posts: 1,652
A prime example today - log in and decide to look at my trips (which I see now the numerical number has been removed?) and I find a reservation that I cancelled some time ago showing up in that area. I keep my cancellation records and confirm that I cancelled it several weeks ago. I entered the reservation but it comes up as an error - I will have to call them to make sure. Simply an inconvenience.
Secondly, I just returned from a small trip and was provided some excellent service from a few employees and wanted to send in a compliment. Guess what - No can do - apparently "the server is being stubborn right now".
Secondly, I just returned from a small trip and was provided some excellent service from a few employees and wanted to send in a compliment. Guess what - No can do - apparently "the server is being stubborn right now".
Jul 21, 2025 | 9:39 am
#15
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,434
A prime example today - log in and decide to look at my trips (which I see now the numerical number has been removed?) and I find a reservation that I cancelled some time ago showing up in that area. I keep my cancellation records and confirm that I cancelled it several weeks ago. I entered the reservation but it comes up as an error - I will have to call them to make sure. Simply an inconvenience.
Secondly, I just returned from a small trip and was provided some excellent service from a few employees and wanted to send in a compliment. Guess what - No can do - apparently "the server is being stubborn right now".
Secondly, I just returned from a small trip and was provided some excellent service from a few employees and wanted to send in a compliment. Guess what - No can do - apparently "the server is being stubborn right now".
It has been a couple of days. Thought they would have dropped off by now.
On a different topic of the website, it boggles my mind when I get the "too many properties returned to show rates" error. How many returns are shown on a search is entirely within the website control.