Refused Titanium second choice benefit?!
Dec 28, 2023, 7:56 am
#1
Original Poster
Join Date: Oct 2011
Programs: TK E+
Posts: 398
Refused Titanium second choice benefit?!
I qualified as titanium in 2022 and was counting on my second choice benefit to add a missing 5 nights for elite qualification this year. But now I discovered that I only received a single choice benefit (suite upgrades).
Spoke to a rep, she says that because on Dec 31 2022 I only had 74 nights, and the 75th night only posted on Jan 10th, that I'm not eligible for a second choice benefit!
So it seems that they use some obscure term related to date of stays posting to justify not giving me the two choice benefits that to my understanding are an integral part of Titanium.
Any ideas how this makes sense and how can I pressure them to give me the additional 5 nights?
Spoke to a rep, she says that because on Dec 31 2022 I only had 74 nights, and the 75th night only posted on Jan 10th, that I'm not eligible for a second choice benefit!
So it seems that they use some obscure term related to date of stays posting to justify not giving me the two choice benefits that to my understanding are an integral part of Titanium.
Any ideas how this makes sense and how can I pressure them to give me the additional 5 nights?
Dec 28, 2023, 8:06 am
#2
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,320
The date of the stay not the date it posts should be the determining factor. However, since this was for CY 2022, you needed to get it corrected the beginning of this year. You are well past the deadline of January 7th for selecting the annual choice benefit. When you don't make a choice by the deadline, it automatically defaults to SNA's. If you had tried to work with Marriott in early January you might have been able to get them to change your selection to the additional 5 nights. Annual Choice Benefit Selections are normally final and unchangeable. So you would have had to push for an exception to the default choice due to the late posting of your 75th night. At this point, I think you're out of luck.
--Jon
--Jon
Last edited by Jon Maiman; Dec 28, 2023 at 8:19 am
Dec 28, 2023, 8:48 am
#3
Original Poster
Join Date: Oct 2011
Programs: TK E+
Posts: 398
The date of the stay not the date it posts should be the determining factor. However, since this was for CY 2022, you needed to get it corrected the beginning of this year. You are well past the deadline of January 7th for selecting the annual choice benefit. When you don't make a choice by the deadline, it automatically defaults to SNA's. If you had tried to work with Marriott in early January you might have been able to get them to change your selection to the additional 5 nights. Annual Choice Benefit Selections are normally final and unchangeable. So you would have had to push for an exception to the default choice due to the late posting of your 75th night. At this point, I think you're out of luck.
--Jon
--Jon
Dec 28, 2023, 8:51 am
#4
Join Date: Feb 2020
Posts: 498
Even if an exception is made at this point (it will not be), the ENCs would apply to 2022 and the SNAs would expire in 3 days. This would have been true even if you had the opportunity to pick them before January 7.
Last edited by iknowthings; Dec 28, 2023 at 9:00 am
Dec 28, 2023, 10:45 am
#5
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
In any case the 5 night for qualifications would have credited toward 2022 nights and not 2023 no matter when you made the selection. The 5 EQN are given in the year you've passed the 50/75 nights, not the following year.
Dec 28, 2023, 2:10 pm
#6
Join Date: Oct 2015
Posts: 733
FWIW the annual choice site glitched for me last year and I was unable to make any selection (it didn't recognize I had exceeded 50 nights, possibly due to late posting and Bonvoy's mandatory 10 day waiting period, and didn't even give me the default after the deadline). I dropped an email to corporate in September and they allowed me my choice of benefit without any hassle at all. I think they can be lenient if/when it's due to their own tech issue.
The points above about the validity if the choice are relevant things to think about, though.
The points above about the validity if the choice are relevant things to think about, though.
Dec 28, 2023, 3:51 pm
#8
Join Date: Feb 2020
Posts: 498
Notification aside, the ACB website should allow you to choose by then. If not, call in.
Dec 28, 2023, 4:38 pm
#10
Join Date: Mar 2015
Location: YVR
Posts: 1,083
I qualified as titanium in 2022 and was counting on my second choice benefit to add a missing 5 nights for elite qualification this year. But now I discovered that I only received a single choice benefit (suite upgrades).
Spoke to a rep, she says that because on Dec 31 2022 I only had 74 nights, and the 75th night only posted on Jan 10th, that I'm not eligible for a second choice benefit!
So it seems that they use some obscure term related to date of stays posting to justify not giving me the two choice benefits that to my understanding are an integral part of Titanium.
Any ideas how this makes sense and how can I pressure them to give me the additional 5 nights?
Spoke to a rep, she says that because on Dec 31 2022 I only had 74 nights, and the 75th night only posted on Jan 10th, that I'm not eligible for a second choice benefit!
So it seems that they use some obscure term related to date of stays posting to justify not giving me the two choice benefits that to my understanding are an integral part of Titanium.
Any ideas how this makes sense and how can I pressure them to give me the additional 5 nights?
Just to point out.... if you're referring to your choice benefit for 2022, the 5 ENC would be applied to 2022, and not 2023, so wouldn't help with your qualification this year anyways.
Dec 29, 2023, 3:54 am
#12
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,058
Dec 31, 2023, 1:14 am
#13
Join Date: Feb 2019
Location: Luxembourg/Europe
Programs: Marriott, Lufthansa Miles&More, Accor
Posts: 24
I reached Platinum in November but I think I failed to select my annual choice benefit, in December I reached Titanium for which I received an email to choose, which I did. Now I can't go back and choose for the Platinum level. Reaching out to customer care by email was no help as they did not understand my problem and sent me links on how to make a choice. Anyone else had this problem?
Dec 31, 2023, 3:40 pm
#14
Join Date: Apr 2012
Posts: 266
I reached Platinum in November but I think I failed to select my annual choice benefit, in December I reached Titanium for which I received an email to choose, which I did. Now I can't go back and choose for the Platinum level. Reaching out to customer care by email was no help as they did not understand my problem and sent me links on how to make a choice. Anyone else had this problem?
Dec 31, 2023, 7:54 pm
#15
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I reached Platinum in November but I think I failed to select my annual choice benefit, in December I reached Titanium for which I received an email to choose, which I did. Now I can't go back and choose for the Platinum level. Reaching out to customer care by email was no help as they did not understand my problem and sent me links on how to make a choice. Anyone else had this problem?