kennethmac2000

Hi all,

There is lots of information on the web about what one could have done 4-5 years ago if one had both a Marriott Rewards account and a Starwood Preferred Guest (SPG) account and actively wanted to merge them. However, I can't find anything about what happened if you didn't actively do anything around that time.

In particular:

1. Do Starwood Preferred Guest accounts still exist (now branded as Marriott Bonvoy of course, but with a history that can be traced back to an original SPG account)?
2. Did Marriott merge any accounts automatically on customers' behalf? Or was merging only ever something that was done on customer instigation?
3. What if you had both a Marriott Rewards account and an SPG account that were registered under the same e-mail address? Does that change the answer to question 2?
4. If not (ie, even accounts with the same e-mail address weren't automatically merged), what account are you retrieving the password for if you enter that e-mail address into the Marriott Bonvoy "Forgot password" option? If it's the one that can be traced back to an original Marriott Rewards account, how do you reset the password for (and get access to) the SPG-originating account with that same e-mail address (given that the old SPG member number no longer works)?

1mileman

from what I know marriott created new accounts and just merged the account and everyone got 3:1 points based on your point balance at the time (3 marriott points for every SPG point). Im not sure if any history before the merger would be available since technically it would be day one on the 1st day of the merge.

If you had an existing marriott number, im sure they would move the points there unless they decided to create a new account and merge both your marriott and spg account and just update your level based on the level you had with spg at the time of the merge.

margarita girl

I had 2 accounts until about 1.5 yrs ago. (I had purchased some of those 1 week packages and there had been issues with these when accounts were merged so I wasn’t in a hurry to merge my accounts until these were used up and then never got around to it.)

The Starwood account already had its points tripled so I could easily move the points from one account to the other. I had a different email address for each account. About 1.5 yrs ago, a very astute CS agent somehow picked up that I had 2 accounts and insisted on merging them right away. One account had become obsolete anyhow since it had dropped to Gold status so I never used it while my principal account had LT Ti status.

Anyhow, within minutes my 2 accounts had been merged into 1.

PG.backpacker

It's been 5 years, both of your accounts have been deactivated and points forfeited long ago. You's better create new account and start from scratch again.

cfischer

Except for LT status and LT nights ... still worth tracking down and merging IMHO.

kennethmac2000

That's evidently not the case, as at least one account is still active and is showing as having existed since 2015.

At the very least, I'd be curious to know if there's a way of determining the origin of an account that old - ie, was it originally a Marriott Rewards account or an SPG account?

AJNEDC

I seem to recall that you were sent an email telling you you had to merge the accounts at a certain date. I merged my accounts in September 2019.

Jiatong

Interesting thread, Yes it was a benefit to merge and get the LT status when available a 'few' years ago.

Also, a benefit is that some of the old & dated Sheratons were asked to do significant room reservations, (truly needed). some fabulous locations both in the US & Asia.
And as i understand, some of the SPG owners got there way with IT issues !!, mostly the cagey Florida folks !.

iknowthings

There is a (non-guest facing) way, yes, but does it matter? Once they've merged, as they should be, the origin of either one is irrelevant.

FenwayTim

Welcome to FlyerTalk kennethmac2000. It was done proactively for most of us.. If you have a dormant account that you cant log into anymore to see if its active, I hope you have a good of points sitting in it to use..
If not, well, you will have to decide if the reward is worth the effort.

kennethmac2000

Well, per my original question, I’m not sure if my accounts were actually merged. From the sources I found, I understood that it was something that had to be explicitly requested.

Is there a way of determining if a current-day Bonvoy account is the result of a merge of two or more legacy accounts?

oliver2002

Even though I went thru the process of merging my accounts at the time, I still occasionally get emails to the old account with promos that don't work if I log on with my current credentials. So the account lives on in some form for some reason.

Schnit

They were never able to find my old SPG account, no idea why. I even submitted the old folios to prove it. No points and only 3 nights, so I gave up quickly. At least they were able to merge my Ritz/Marriott ones ok, that one was more important

margarita girl

AFAIK, it had to be requested. I never requested it, so I had 2 accounts for at least 3 yrs. Marriott did sent out an email that you could not have the same email address on both accounts which is why I changed one. Otherwise, I would have used my primary email address on both accounts when they were first created.

I can’t answer the other question.