Search not working properly
Nov 18, 2023, 5:45 pm
#1
Original Poster
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,407
Search not working properly
I think i posted this a while back....but it seems to be happening again. If you search marriott.com for hotels in Philadelphia, PA, they dont bring up close to 1/2 of the hotels. If you go to the hotel page, and input the same dates (12/26-12/28, btw), each hotel has plenty of inventory. I did bring this to marriott's attention in the past...but it is a real pain!
Nov 18, 2023, 10:57 pm
#2
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,622
The only way you're going to get that fixed is if you find one or two of the hotels that aren't displaying and call the front desk and let them see they're not showing up. After all, the hotel owner is Marriott's customer, not us. Marriott will do something at that point.
Nov 19, 2023, 12:02 am
#3
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,320
What happens if you select Philly and 12/26-27 on marriott.com?
Last edited by dayone; Nov 19, 2023 at 7:10 pm Reason: Fix quote syntax.
Nov 19, 2023, 4:31 am
#5
Join Date: Jul 2014
Location: TPA
Programs: UA GS; Marriott Titanium / LT Plat
Posts: 658
Yeah, I had the same problem recently.
Searched for LAX on 17-JAN and the Renaissance didn't show up (neither did the Marriott). When I searched Google for the Renaissance, then clicked through to that hotel's page, I was able to book (and they had a large selection of rooms available).
Same for Hong Kong, the Renaissance didn't show up in the results when searching 19-JAN (neither did St. Regis). I went to that hotels page (from previous stay) and was able to book (again, large number of rooms available).
Searched for LAX on 17-JAN and the Renaissance didn't show up (neither did the Marriott). When I searched Google for the Renaissance, then clicked through to that hotel's page, I was able to book (and they had a large selection of rooms available).
Same for Hong Kong, the Renaissance didn't show up in the results when searching 19-JAN (neither did St. Regis). I went to that hotels page (from previous stay) and was able to book (again, large number of rooms available).
Nov 19, 2023, 7:04 am
#6
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
I'm having the exact same issue right now with LHR. Booking a few nights stay later this month and only one (yes, one) airport property is showing up on the website as available. If I search via the mobile app every single property shows up. First time I've actually had this happen to me.
The Courtyard Heathrow shows up in both searches. The Ren, Marriott, Sheraton, Sheraton Skyline, etc. all appear if I do the search for the exact same dates on the mobile app.
Utterly broken dumpster fire of a website is what I keep saying.
-RM
The Courtyard Heathrow shows up in both searches. The Ren, Marriott, Sheraton, Sheraton Skyline, etc. all appear if I do the search for the exact same dates on the mobile app.
Utterly broken dumpster fire of a website is what I keep saying.
-RM
Nov 19, 2023, 8:43 am
#7
Original Poster
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,407
Here is what i manually input and shows available (but didnt show up):
Marriott Downtown
Marriott Old Town
Renaissance downtown
Sheraton Downtown
Sheraton University City
Sheraton Four Points
Today, they are all showing up!
I tried inputting the address of the a few of the hotels, still didnt show up. Tried putting in PHL (further out), didnt show up. It was consistent on the hotels that didnt show up!
Marriott Downtown
Marriott Old Town
Renaissance downtown
Sheraton Downtown
Sheraton University City
Sheraton Four Points
Today, they are all showing up!
I tried inputting the address of the a few of the hotels, still didnt show up. Tried putting in PHL (further out), didnt show up. It was consistent on the hotels that didnt show up!
Nov 19, 2023, 10:40 am
#8
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
I think i posted this a while back....but it seems to be happening again. If you search marriott.com for hotels in Philadelphia, PA, they dont bring up close to 1/2 of the hotels. If you go to the hotel page, and input the same dates (12/26-12/28, btw), each hotel has plenty of inventory. I did bring this to marriott's attention in the past...but it is a real pain!
Nov 19, 2023, 1:23 pm
#9
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,374
I've been having the same problem searching in Toronto, ON, Canada. Strangely, all the properties show up if I do a flexible dates search. It's when I select specific dates that there's properties missing. I've also found that filtering the results by brand makes the missing properties (of that brand) show up.
Nov 19, 2023, 2:32 pm
#11
Join Date: Apr 2005
Posts: 83
Seattle, Portland, Vienna, Amsterdam, Berlin - examples of multiple missing properties, mostly SPG legacy properties.
San Francisco seems to load them all.
Los Angeles - can't get it to summon the SLS even by entering SLS Beverly Hills.
Makes it appear scores of luxury properties have left the system.
San Francisco seems to load them all.
Los Angeles - can't get it to summon the SLS even by entering SLS Beverly Hills.
Makes it appear scores of luxury properties have left the system.
Nov 19, 2023, 2:35 pm
#12
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,622
Nov 19, 2023, 2:45 pm
#14
Original Poster
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,407
I've been having the same problem searching in Toronto, ON, Canada. Strangely, all the properties show up if I do a flexible dates search. It's when I select specific dates that there's properties missing. I've also found that filtering the results by brand makes the missing properties (of that brand) show up.
I tried picking the brand, and it was dark...meaning not able to pick it, even though they had the brand and availability!