Double charge
Sep 14, 2023 | 8:17 am
#1
Original Poster
Join Date: Sep 2023
Posts: 1
Double charge
I stayed for 4 nights at Fairfield Inn & Suites Raleigh-Durham Airport/Research Triangle Park from Sep 7 to 11 and they charged me twice.
I received 2 receipts: one with the room charges plus some foods I bought from front desk and one only with room charges. There are even twice the points I was entitled on my Marriot Bonvoy (attached picture)...
An additional problem happens because my credit card is from overseas and the credit card company abuse on the exchange rate (not to mention the VAT that is charged when there are purchases overseas). Even when Marriot reimburse it, I will probably lose some money because credit card company won't use the same exchange rate.
I sent 3 reminders, no reply so far.
How long does the chain reply such issues? Are they going to cover all the loss I will have with ex-rate difference and taxes? not to mention the time I am spending to solve it.....
Ivan
I received 2 receipts: one with the room charges plus some foods I bought from front desk and one only with room charges. There are even twice the points I was entitled on my Marriot Bonvoy (attached picture)...
An additional problem happens because my credit card is from overseas and the credit card company abuse on the exchange rate (not to mention the VAT that is charged when there are purchases overseas). Even when Marriot reimburse it, I will probably lose some money because credit card company won't use the same exchange rate.
I sent 3 reminders, no reply so far.
How long does the chain reply such issues? Are they going to cover all the loss I will have with ex-rate difference and taxes? not to mention the time I am spending to solve it.....
Ivan
Sep 14, 2023 | 12:02 pm
#2
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 862
Dear ebahn1979
We would like to look into this and assist. Please PM your full name, email, Loyalty number, and any additional information.
Best Regards,
Rhonda M
Specialist, Social Media Care
Marriott International
We would like to look into this and assist. Please PM your full name, email, Loyalty number, and any additional information.
Best Regards,
Rhonda M
Specialist, Social Media Care
Marriott International
Sep 15, 2023 | 4:00 am
#3
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
Depending on the "exchange rate" issues, I might go ahead and contest the 2nd charge with your credit card company. They should put a hold on the whole transaction and hopefully, will find in your favor allowing the full amount to be removed.
Sep 15, 2023 | 5:39 am
#4
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,414
Usually, the exchange rate upcharge also gets reversed with refunds, at least in my experience.
Sep 15, 2023 | 6:39 am
#5
Join Date: Aug 2018
Posts: 916
With charge reversals, yes. Not with refunds a refund is a completely separate transaction and will incur the fees and rates in effect at the time of processing. I believe an already settled transaction can no longer be reversed by the merchant, so a refund must be initiated in those cases.
Sep 15, 2023 | 6:45 am
#6
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; Hilton Dia; Marriott Titanium/LT Gold
Posts: 8,511
I stayed for 4 nights at Fairfield Inn & Suites Raleigh-Durham Airport/Research Triangle Park from Sep 7 to 11 and they charged me twice.
I received 2 receipts: one with the room charges plus some foods I bought from front desk and one only with room charges. There are even twice the points I was entitled on my Marriot Bonvoy (attached picture)...
An additional problem happens because my credit card is from overseas and the credit card company abuse on the exchange rate (not to mention the VAT that is charged when there are purchases overseas). Even when Marriot reimburse it, I will probably lose some money because credit card company won't use the same exchange rate.
I sent 3 reminders, no reply so far.
How long does the chain reply such issues? Are they going to cover all the loss I will have with ex-rate difference and taxes? not to mention the time I am spending to solve it.....
Ivan
I received 2 receipts: one with the room charges plus some foods I bought from front desk and one only with room charges. There are even twice the points I was entitled on my Marriot Bonvoy (attached picture)...
An additional problem happens because my credit card is from overseas and the credit card company abuse on the exchange rate (not to mention the VAT that is charged when there are purchases overseas). Even when Marriot reimburse it, I will probably lose some money because credit card company won't use the same exchange rate.
I sent 3 reminders, no reply so far.
How long does the chain reply such issues? Are they going to cover all the loss I will have with ex-rate difference and taxes? not to mention the time I am spending to solve it.....
Ivan
Sep 15, 2023 | 7:32 am
#7
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 4,373
BTW, your pictures did not attach. We're good without them. Definitely contact the Lurkers as requested and file a dispute with your payment card if that doesn't get you quick progress