Titanium Bonvoy, no upgrade, gift, mention of status at check in
Jun 8, 2023, 4:53 am
#1
Original Poster
Join Date: Jul 2002
Location: Budapest
Programs: Hilton Diamond, IHG Platinum, Bonvoy Titanium
Posts: 178
Titanium Bonvoy, no upgrade, gift, mention of status at check in
I just checked into a Luxury Collection property and it was not smooth.
I had to wait for quite some time to check in even though it is not busy here and then although I had replied to an email from the hotel about my arrival and room requests, none seem to have been noted.
I do not seem to have received an upgrade in any way, shape, or form, and no mention of a gift of points or amenity (breakfast is already included in my rate) was made. I would prefer some recognition as opposed to the $100 compensation.
I did not check in on the app.
I am Titanium Elite and this is a paid stay booked directly on marriott.com .
I would appreciate it if a lurker would reach out to me about this.
Thanks.
I had to wait for quite some time to check in even though it is not busy here and then although I had replied to an email from the hotel about my arrival and room requests, none seem to have been noted.
I do not seem to have received an upgrade in any way, shape, or form, and no mention of a gift of points or amenity (breakfast is already included in my rate) was made. I would prefer some recognition as opposed to the $100 compensation.
I did not check in on the app.
I am Titanium Elite and this is a paid stay booked directly on marriott.com .
I would appreciate it if a lurker would reach out to me about this.
Thanks.
Jun 8, 2023, 11:37 am
#3
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
I just checked into a Luxury Collection property and it was not smooth.
I had to wait for quite some time to check in even though it is not busy here and then although I had replied to an email from the hotel about my arrival and room requests, none seem to have been noted.
I do not seem to have received an upgrade in any way, shape, or form, and no mention of a gift of points or amenity (breakfast is already included in my rate) was made. I would prefer some recognition as opposed to the $100 compensation.
I did not check in on the app.
I am Titanium Elite and this is a paid stay booked directly on marriott.com .
I would appreciate it if a lurker would reach out to me about this.
Thanks.
I had to wait for quite some time to check in even though it is not busy here and then although I had replied to an email from the hotel about my arrival and room requests, none seem to have been noted.
I do not seem to have received an upgrade in any way, shape, or form, and no mention of a gift of points or amenity (breakfast is already included in my rate) was made. I would prefer some recognition as opposed to the $100 compensation.
I did not check in on the app.
I am Titanium Elite and this is a paid stay booked directly on marriott.com .
I would appreciate it if a lurker would reach out to me about this.
Thanks.
Hi DAV2355711,
If you send a Private Message with your full name, reservation confirmation number, and contact information, we'd be happy to follow up.
Thank you,
Robert V.
Social Media Specialist
Jun 8, 2023, 1:08 pm
#5
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
If I wrote a thread for how many times i received none of what the OP is complaining about I would probably 'own' every thread under the Marriott FT front page.
-RM
-RM
Jun 8, 2023, 5:35 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,516
This.
OP, non-recognition is the norm these days. You need to adjust your expectations.
I have earned status (not via credit card) with Marriott, Hilton, and Hyatt. Hyatt is the only one with consistent recognition.
I don't really care either way, but it is appreciated from Hyatt.
OP, non-recognition is the norm these days. You need to adjust your expectations.
I have earned status (not via credit card) with Marriott, Hilton, and Hyatt. Hyatt is the only one with consistent recognition.
I don't really care either way, but it is appreciated from Hyatt.
Jun 8, 2023, 6:30 pm
#8
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
Jun 8, 2023, 8:49 pm
#11
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,516
Jun 9, 2023, 12:55 am
#12
Join Date: Apr 2010
Location: SEA
Posts: 126
It's one thing to appreciate great service; it's another thing to complain if you get just good (not great) service. This applies to anything, not just to Titanium Bonvoys at Luxury Collection hotels.
If you are entitled to upgrades and special amenities as part of your status, then by all means ask when you check in. Heck, you can ask nicely even if you're not entitled to them. But if you're just accustomed to special favors, I'd say consider yourself lucky when you get them and don't complain when you don't.
That's just my opinion, with no offense intended.
If you are entitled to upgrades and special amenities as part of your status, then by all means ask when you check in. Heck, you can ask nicely even if you're not entitled to them. But if you're just accustomed to special favors, I'd say consider yourself lucky when you get them and don't complain when you don't.
That's just my opinion, with no offense intended.
Jun 9, 2023, 4:32 am
#13
Join Date: Feb 2017
Location: London
Programs: BAEC Gold, Marriott LT Platinum
Posts: 2,342
This.
OP, non-recognition is the norm these days. You need to adjust your expectations.
I have earned status (not via credit card) with Marriott, Hilton, and Hyatt. Hyatt is the only one with consistent recognition.
I don't really care either way, but it is appreciated from Hyatt.
OP, non-recognition is the norm these days. You need to adjust your expectations.
I have earned status (not via credit card) with Marriott, Hilton, and Hyatt. Hyatt is the only one with consistent recognition.
I don't really care either way, but it is appreciated from Hyatt.
Jun 10, 2023, 1:04 am
#14
Join Date: Jan 2018
Location: Milano (Italy)
Programs: Marriott TITANIUM, BWR Dia, IHG, Millemiglia Alitalia
Posts: 487
I'm still so surprised (and terrified
) by this differences between US and Europe elite recognition.....
Shouldn't they give better training to hotel mangers, in order to enforce Bonvoy rules?!
) by this differences between US and Europe elite recognition.....Shouldn't they give better training to hotel mangers, in order to enforce Bonvoy rules?!
Jun 10, 2023, 2:23 am
#15
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272