Non-cancelable reservation

Old Jun 5, 2023, 10:20 am
  #1  
Original Poster
 
Join Date: Jun 2014
Posts: 512
Non-cancelable reservation

I have a non-cancelable reservation that I won't be able to make.

What is the proper protocol if I can't make the reservation? I figured I'd have to eat the room fee, but thought I would be able notify the hotel I'm not showing up. However there is not a cancel button on the website for this reservation.

Do I just not show up and I'll get billed for the room?
dascc is offline  
Old Jun 5, 2023, 10:35 am
  #2  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,877
How far ahead is the stay, and is it a hotel you may be staying at again in the future ?
Oxon Flyer is offline  
Old Jun 5, 2023, 10:41 am
  #3  
Original Poster
 
Join Date: Jun 2014
Posts: 512
Originally Posted by Oxon Flyer
How far ahead is the stay, and is it a hotel you may be staying at again in the future ?
3 days and yes I probably will stay in the future.
dascc is offline  
Old Jun 5, 2023, 11:32 am
  #4  
FlyerTalk Evangelist
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 12,906
Originally Posted by dascc
3 days and yes I probably will stay in the future.
Call the hotel and ask whether you can move the reservation to different dates.
craigthemif is online now  
Old Jun 5, 2023, 2:12 pm
  #5  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Originally Posted by dascc
3 days and yes I probably will stay in the future.
Wait until OLCI opens. You can message the property without checking in and explain your circumstances.

Only once have I been denied a no cost cancelation even when already checked in. The one time they wouldn't was on a point stay. They assigned a room and posted the welcome points and stay afterwards.

I had a MX on a flight DFW-SYD and the flight was delayed 24 hours. I contacted the property. They were happy to shorten my stay by a day. When I arrived at the property, they upgraded me to a Junior suite and checked me in before 8:00 am. Breakfast was provided on the arrival day.

Most of my stays canceled after the cancel by date have been US properties.

James
Flying for Fun is online now  
Old Jun 5, 2023, 2:26 pm
  #6  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 56,105
"Non-cancelable" is too vague for anyone to tell you your best option. Is the reservation "non-refundable" or is it "non-changeable." If it's just non-refundable you can probably just change dates using the app or website. Note that even if it's nominally non-changeable the property may nonetheless allow you to change dates.
SPN Lifer likes this.
Kacee is offline  
Old Jun 5, 2023, 2:58 pm
  #7  
 
Join Date: Mar 2021
Programs: Marriott Ambassador - Delta Diamond - United Silver - Frontier 100k - Sixt Plat
Posts: 580
In my experience with a property I never stayed at I had a Fri-Sunday reservation that was non-refundable. My plane was canceled (weather) so I wouldn't come in until Saturday evening at this point and I made the decision it just wasn't worth going. I explained to the hotel on Friday and they canceled the reservation with no charge. I've also had a handful of weather/cancels that make me a day late on other stays that they forgive/refund the day I wouldn't be there. (Even on some of those nights going for $450+)

Explain and usually they understand. Non-Refundable are usually enforced for no-shows or rude people. I'd assume status gets thrown into the mix here to.
cubeman is offline  
Old Jun 5, 2023, 4:39 pm
  #8  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 56,105
Originally Posted by cubeman
Non-Refundable are usually enforced for no-shows or rude people. I'd assume status gets thrown into the mix here to.
That is definitely not universal. Properties will stick to the rules on this sometimes, regardless of the explanation, how nice you are, and your status. A great example is Outrageous No-Show Fee Incurred At St. Regis Aspen
Kacee is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.