Double charged resort fee?
Apr 8, 2023, 12:47 pm
#1
Original Poster
Join Date: Oct 2007
Location: YYZ
Programs: AC 75K, MB Amb
Posts: 58
Double charged resort fee?
Am I correct in believing I was double charged resort fees for a recent stay? Two nights, four resort fee (and tax) charges. Also, the resort fee taxes - are those different tax charges the same thing, just stated a different way or actually two different taxes for the same amount?
I made the mistake of checking out on the app instead of looking over my bill at the desk. Lesson learned!
I made the mistake of checking out on the app instead of looking over my bill at the desk. Lesson learned!
Last edited by YYZTHF; Apr 8, 2023 at 12:48 pm Reason: additional
Apr 8, 2023, 2:23 pm
#3
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,202
Yup - looks like hotel double charged you for the fee and tax. Location/name? You'll likely have to call to try to get it fixed... wonder how much time you'll have to waste doing that.
Must be part of Marriott's new feature to rip guests off even more for the junk fees.
Must be part of Marriott's new feature to rip guests off even more for the junk fees.
Apr 8, 2023, 4:02 pm
#5
Original Poster
Join Date: Oct 2007
Location: YYZ
Programs: AC 75K, MB Amb
Posts: 58
Ugh, I hope an email can fix it. I live in Canada without a long distance plan
Apr 8, 2023, 4:17 pm
#6
Join Date: Aug 2010
Posts: 541
I recently had same issue in stay in Toronto too. Night manager tried to argue it was a legit charge, without explaining how it was legit lol. Ended up having to call again and talk to a different manager to sort out. Horrible experience.
Apr 8, 2023, 4:42 pm
#7
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Makes you wonder how many double charged junk fees that the hotel keeps from unsuspecting guests. And since the property is inside Reedy Creek Improvement District, the double junk fee taxes now flow to the new Central Florida Control Board.
Apr 9, 2023, 10:09 am
#11
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Love hearing what wonderful "benefits" one gets for a resort fee - and $40 is on the higher end. Mind sharing what wonderful perks you got for that? (Need to add I've had some that actually did have tangible benefits.)
Apr 9, 2023, 11:59 am
#12
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
There are some genuine benefits for guests staying and the Swan Reserve, such as boat & bus transportation. There are walkways from the WDW Swan and Dolphin complex to two Disney parks. There is no reason these features of the hotel should be broken out as a mandatory fee that all guest must pay, instead of just being part of the room rate (and earning points).
Last edited by Horace; Apr 9, 2023 at 3:59 pm
Apr 9, 2023, 11:13 pm
#13
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
If you could provide the following information as well as a copy of the hotel bill to us via email, we would like to help forward to the hotel team to look into this issue.
your full name
Marriott Bonvoy account number
email address registered on account
information of a recent stay posted to account(hotel name and stay date)
Please included your Flyertalk username in email body and send the hotel bill as an attachment to the email.
Best Regards,
Christina Z
Specialist, Social Media Care
Marriott International
[email protected]
Apr 11, 2023, 6:13 am
#14
Original Poster
Join Date: Oct 2007
Location: YYZ
Programs: AC 75K, MB Amb
Posts: 58
Thank you. I contacted the hotel over the weekend and they said they could see the double charge and would be escalating it to their superior. If I don't hear back within a week with the updated bill that was promised, I'll email you.
Thanks again!
Thanks again!
Hi YYZTHF,
If you could provide the following information as well as a copy of the hotel bill to us via email, we would like to help forward to the hotel team to look into this issue.
your full name
Marriott Bonvoy account number
email address registered on account
information of a recent stay posted to account(hotel name and stay date)
Please included your Flyertalk username in email body and send the hotel bill as an attachment to the email.
Best Regards,
Christina Z
Specialist, Social Media Care
Marriott International
[email protected]
If you could provide the following information as well as a copy of the hotel bill to us via email, we would like to help forward to the hotel team to look into this issue.
your full name
Marriott Bonvoy account number
email address registered on account
information of a recent stay posted to account(hotel name and stay date)
Please included your Flyertalk username in email body and send the hotel bill as an attachment to the email.
Best Regards,
Christina Z
Specialist, Social Media Care
Marriott International
[email protected]
Apr 11, 2023, 10:44 am
#15
formerly BackSlash3
Join Date: Oct 2005
Location: YYZ Realistically, YKZ Aspirationally
Programs: AC P25, Marriott Gold, IHG Diamond AMB
Posts: 452
Thank you for naming. I'm staying there next month. I'll make sure to check the bill at checkout.
I hope it's an easy resolution for you.
I hope it's an easy resolution for you.