Not Charged For Stay?
Nov 22, 2022, 9:57 pm
#1
Original Poster
Join Date: Feb 2022
Posts: 102
Not Charged For Stay?
Hey everyone. I stayed at a Westin this past weekend. I can't remember if it was a standard or prepaid rate but my email confirmation does not explicitly mention it was the latter. I had to show my credit card when I was checking in. Upon checking out, the hold on my credit card for the full amount of the stay had a corresponding negative credit. Now, I'm looking at my statement and there's no charge for my stay. Has this happened to anyone else and who should I reach out to? I have an offer on my credit card for 10% off Westin so I'd ideally like to be charged ASAP. Is there a chance that I won't be charged at all?
Nov 22, 2022, 10:10 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,544
Hey everyone. I stayed at a Westin this past weekend. I can't remember if it was a standard or prepaid rate but my email confirmation does not explicitly mention it was the latter. I had to show my credit card when I was checking in. Upon checking out, the hold on my credit card for the full amount of the stay had a corresponding negative credit. Now, I'm looking at my statement and there's no charge for my stay. Has this happened to anyone else and who should I reach out to? I have an offer on my credit card for 10% off Westin so I'd ideally like to be charged ASAP. Is there a chance that I won't be charged at all?
Otherwise, it sometimes takes a week or so to post to your card. I’d probably contact the property in a week if nothing posts. I once had paid a Hyatt, and they had put a hold on the funds, but never “seized” the transaction. A year later, out of the blue, they recharged the amount.
Nov 22, 2022, 10:13 pm
#3
Original Poster
Join Date: Feb 2022
Posts: 102
You’re not sure if you were on a prepaid rate, though. I’d go back through your credit card statements and make sure.
Otherwise, it sometimes takes a week or so to post to your card. I’d probably contact the property in a week if nothing posts. I once had paid a Hyatt, and they had put a hold on the funds, but never “seized” the transaction. A year later, out of the blue, they recharged the amount.
Otherwise, it sometimes takes a week or so to post to your card. I’d probably contact the property in a week if nothing posts. I once had paid a Hyatt, and they had put a hold on the funds, but never “seized” the transaction. A year later, out of the blue, they recharged the amount.
Last edited by Ankster; Nov 23, 2022 at 8:01 am
Nov 23, 2022, 2:16 am
#4
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,731
I had it happen 2-3 weeks ago, that it took a week for the charge to come through. The "hold" was released on checkout and the final bill processed a week later....
Nov 23, 2022, 3:43 am
#5
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,608
I stayed at a Courtyard on a Caribbean island in September. I checked out on the app and requested a folio. I received a folio once again just a few days ago (2 months after the stay) and just then did I realize that they had never charged the card before. I am pretty certain if I had cancelled my card, they would not have been able to get the money. It's also worth noting that the stay never posted until I retro claimed it. I am not sure if the hotel found out about it due to the claim or if it was a routine audit. So it does happen. The process is a lot more manual than you think.
Nov 23, 2022, 7:50 am
#6
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,867
I stayed at a Courtyard on a Caribbean island in September. I checked out on the app and requested a folio. I received a folio once again just a few days ago (2 months after the stay) and just then did I realize that they had never charged the card before. I am pretty certain if I had cancelled my card, they would not have been able to get the money. It's also worth noting that the stay never posted until I retro claimed it. I am not sure if the hotel found out about it due to the claim or if it was a routine audit. So it does happen. The process is a lot more manual than you think.
Nov 23, 2022, 8:00 am
#7
Original Poster
Join Date: Feb 2022
Posts: 102
I stayed at a Courtyard on a Caribbean island in September. I checked out on the app and requested a folio. I received a folio once again just a few days ago (2 months after the stay) and just then did I realize that they had never charged the card before. I am pretty certain if I had cancelled my card, they would not have been able to get the money. It's also worth noting that the stay never posted until I retro claimed it. I am not sure if the hotel found out about it due to the claim or if it was a routine audit. So it does happen. The process is a lot more manual than you think.
Nov 23, 2022, 11:39 am
#9
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
I had something similar happen at a Hyatt this week. Prepaid rate but never charged until checkout and they only charged me for F&B then realized their mistake just as I was pulling into the airport so they called me and fixed it.
Nov 23, 2022, 8:18 pm
#10
Join Date: Jan 2002
Location: Washington, DC, USA
Programs: UA MM, MB LifeTit
Posts: 1,830