Changing an existing points reservation after points value increased
#1
Original Poster


Join Date: Jan 2006
Posts: 156
Changing an existing points reservation after points value increased
Has anyone had any success changing a points reservation to different days when when redemption rates have now gone up? I made my reservation prior to devlaulation and now need to shift my dates. I am pretty sure I am SOOL but i figured I would ask the experts.
#4




Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,366
This applies not only when changing the dates, but also when changing the number of guests, switching from points to certificates, and any other substantive change. It even applies if you change nothing except to accept a new rate (using "View/Modify") -- which is a good thing if the rate has gone down and something you wouldn't do if the rate has gone up.
A few updates to your reservation do not change the number points. You can apply an SNA or update the "Any special requests or needs?" field under "Choose Room Features" without repricing the number of points.
Last edited by Horace; Oct 21, 2022 at 3:36 pm
#5
A FlyerTalk Posting Legend




Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I'm often forced to click on View/Modify to see details of my reservation, such as room category and cancellation deadline. Are you saying that I risk having the rate change (not in my favor) every time I do this? OTOH, at times I've been convinced that there was a change to the cancellation deadline after the reservation was made, so I'm always nervous when I don't have an email confirmation that lists all these details clearly and ideally shows me the text of my special requests.
#6


Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium and LTP, TK Gold
Posts: 1,579
I'm often forced to click on View/Modify to see details of my reservation, such as room category and cancellation deadline. Are you saying that I risk having the rate change (not in my favor) every time I do this? OTOH, at times I've been convinced that there was a change to the cancellation deadline after the reservation was made, so I'm always nervous when I don't have an email confirmation that lists all these details clearly and ideally shows me the text of my special requests.
#7


Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 5,395
How bad is the points difference.
#8
Join Date: Apr 2018
Posts: 66
And no, Marriott call center associates cannot, nor can properties, reduce the point cost of a night. No matter how much you complain, ask for managers, no one can change the cost of the nights. It's done by a computer. The people that can change those things are in India...and no one can get them on the phone. So, save yourself the time and frustration, re-run the rates OUTSIDE of your reservation, see if it's a change you're willing to accept, if so, then actually do it. Otherwise...it is what it is.

