Late check in
Sep 4, 2022, 1:25 pm
#16
Join Date: Apr 2012
Posts: 266
most hotels roll the day between 2-3 am in the morning. If you are arriving late, id wait until the night audit comes in at 11 pm to let them know. chances of a communication breakdown if calling someone on a previous shift and risks of communication breakdown are much higher
Sep 4, 2022, 8:43 pm
#17
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 619
There have been posters on FT who have reported being unable to check in because they arrived too late and were marked as no-shows. Maybe it was 4 a.m., maybe it has only happened once a year, but it's poor advice (at best) to call it an urban legend or a myth. Others who frequent this forum have read the posts I am thinking of. Use the search feature to find them if you wish.
4am is not 11:59pm which is where the discussion started and what I was responding to. You're right that at some point between 11pm and 7am the date will get rolled and if you didn't check in your reservation will change to GNS status but it's not happening at 11:59pm and IME, most times when it does happen, it's usually the guest's fault as they said nothing/did nothing but expect the property to be able to read their mind. The ultra-niche that is FT is by no means the overwhelming bulk of the travelling public.
Maybe I'm being a bit callous but the flip side of what so many people on this site talk about frequently with incompetent/undertrained/uncaring desk agents are guests who have no clue about cancellation policies or assume that because of status rules and normalities don't apply to them then make an a$$ of themselves by losing it at the desk and threaten to call everyone on planet earth because they can't accept they screwed something up and want to blame the property for their mistake. That happens far more then a property no-showing a reservation at 11:59pm.
Last edited by The Road Goes On Forever; Sep 4, 2022 at 8:58 pm
Sep 5, 2022, 2:48 am
#18
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy LT Gold, IHG Gold, BAEC Silver, TP Silver
Posts: 1,495
I worked night audit too and the no-show posts when I run the close of my ledgers.... which, depending on the days, could be any time between 2am and 3am. It really depends on each hotel and procedure. it's rare that it will happen at 00:01AM though. But to be safe, always inform the hotel that you are arriving after midnight. What is this gonna cost you? a few bucks max if you're roaming and have no data access... it's worth the peace of mind.
Sep 5, 2022, 3:18 am
#19
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
There have been posters on FT who have reported being unable to check in because they arrived too late and were marked as no-shows. Maybe it was 4 a.m., maybe it has only happened once a year, but it's poor advice (at best) to call it an urban legend or a myth. Others who frequent this forum have read the posts I am thinking of. Use the search feature to find them if you wish.
1) They arrived after midnight and didn’t have a room because the property was oversold. Their room had been given away because they were first on the list to be bumped.
2) They arrived after midnight and got their room, but then failed to get Bonvoy credit because they missed the cutoff.
I don’t recall any instances of reservations being summarily cancelled at midnight.