Refunding second night of booking hikes price
Jun 7, 2022, 6:23 am
#1
Original Poster
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,248
Refunding second night of booking hikes price
Booked two nights (prepay refundable) at the Courtyard Marriott at an airport location but then realized we wanted the second night in the city center because we’re taking a morning train.
£125/night
when you try to change the reservation, it changes price to $371 for the one night which is £297 (more than both nights originally!)
Can I just get a refund of the second night’s GBP125 cost
£125/night
when you try to change the reservation, it changes price to $371 for the one night which is £297 (more than both nights originally!)
Can I just get a refund of the second night’s GBP125 cost
Last edited by salut0; Jun 7, 2022 at 6:50 am
Jun 8, 2022, 7:12 am
#3
Original Poster
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,248
Both stays were booked in the app
Jun 8, 2022, 11:53 am
#4
Join Date: Feb 2022
Posts: 102
You can try reaching out directly to the hotel to see if a manager will let you cancel the 2nd night without changing the rate on the 1st night. YMMV but it could work if the property is confident that they can resell the 2nd night to someone else at a higher rate.
Jun 8, 2022, 12:26 pm
#5
Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 1,112
For a multi-night stay with even a touch of uncertainty I've started to book each night individually.
It often causes headaches during my stay (e.g. key usually needs re-activating) but I take that inconvenience because Marriott is so un-friendly in partial-night cancellations or repricings when rates go down. I understand cases where I am receiving a long-term discount but those are very infrequent.
It often causes headaches during my stay (e.g. key usually needs re-activating) but I take that inconvenience because Marriott is so un-friendly in partial-night cancellations or repricings when rates go down. I understand cases where I am receiving a long-term discount but those are very infrequent.
Jun 8, 2022, 12:53 pm
#6
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Jun 8, 2022, 3:16 pm
#8
Original Poster
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,248
Never heard of such a thing. What is it and how does it work? Do you mean I’d be charged extra on top of the two nights at £250 total to leave before the end of the total time?
How does that work? Will their canceling the second night on their end just leave my reservation priced as it was for the first night?
How does that work? Will their canceling the second night on their end just leave my reservation priced as it was for the first night?
Jun 9, 2022, 6:28 am
#9
Join Date: Jan 2005
Programs: AA EXP, UA Silver (Thanks Marriott!), Marriott Lifetime Titanium & Hyatt Globalist
Posts: 643
I find that mentioning during check-in “I may have to depart a day before originally planned, will that be an issue if I let you know this evening or tomorrow morning be OK?”
I have never had an issue with that and always kept the booked nightly rate. Status likely helps, but politely asking has never failed me either.
YMMV.
I have never had an issue with that and always kept the booked nightly rate. Status likely helps, but politely asking has never failed me either.
YMMV.
Jun 9, 2022, 6:57 am
#11
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,938
Never heard of such a thing. What is it and how does it work? Do you mean I’d be charged extra on top of the two nights at £250 total to leave before the end of the total time?
How does that work? Will their canceling the second night on their end just leave my reservation priced as it was for the first night?
How does that work? Will their canceling the second night on their end just leave my reservation priced as it was for the first night?
Rate DOUBLED without notification because of one less night stayed
Jun 9, 2022, 7:19 am
#12
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
As you've said on your OP, your rate is prepaid refundable. So why not cancel your reservation and just stay 2 nights close by the train station or in city centre?
If you're so concerned with earning points/night credit, you can even check out late at night the next day at the airport hotel and move to cheap a non MR property by the train station. That will technically give you 2 nights credit as long as you inform FO to post the 2nd night charge before you check out late night.
And btw, you can practically book ANY hotel if your MR reservation doesn't suit you any longer. Are you beholden to MR? I don't get it...
If you're so concerned with earning points/night credit, you can even check out late at night the next day at the airport hotel and move to cheap a non MR property by the train station. That will technically give you 2 nights credit as long as you inform FO to post the 2nd night charge before you check out late night.
And btw, you can practically book ANY hotel if your MR reservation doesn't suit you any longer. Are you beholden to MR? I don't get it...
Last edited by supatight80; Jun 9, 2022 at 7:31 am
Jun 9, 2022, 9:24 pm
#13
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA Gold, Ex-Hertz 5* PC, Ex-HH Diamond, Ex-BD*G
Posts: 3,062
If you want two nights credits and points, the best plan is to do an online check-in and check-out, interacting with the front desk with an early check-out brings a risk of something going wrong, as this poor individual discovered.
If you want a cheaper rate, better choose another hotel, or check if any of the rate codes you are eligible for offer a better deal for one night (e.g. my corporate code gives me this type of benefit but I work for a huge multi-national and that is what it is designed for).