How to avoid Marriott grabbing the highest value certificate?
Mar 20, 2022 | 5:20 pm
#1
Original Poster
Join Date: Mar 2017
Posts: 1,865
How to avoid Marriott grabbing the highest value certificate?
I have several certificates in my account, for 25K, 35K & 40K points.
When I go to make an award booking at a hotel that costs 25K, Marriott defaults to one of the higher value certificates or gives me the option of deducting 25K points.
How do I force it to select a 25K certificate for a 25K redemption?
When I go to make an award booking at a hotel that costs 25K, Marriott defaults to one of the higher value certificates or gives me the option of deducting 25K points.
How do I force it to select a 25K certificate for a 25K redemption?
Mar 20, 2022 | 5:40 pm
#2
Suspended
Join Date: Jan 2022
Posts: 40
make three bookings using the three certificates at three different hotels. book the 25k hotel last at the hotel you want to use it at. cancel the other two and the certs will be returned. make sure the reservations are far enough out.
it's such a shame that marriott's IT is so bad that it forces you to jump through hoops like this.
it's such a shame that marriott's IT is so bad that it forces you to jump through hoops like this.
Mar 20, 2022 | 6:11 pm
#3
Join Date: Dec 2007
Location: SFO
Posts: 5,211
Arent you able to select the different certificates at checkout? I dont have two certs in my account as of right now to check but found some screenshots from frequent miler which is consistent with how I remember it to be, unless the system changed.
Mar 20, 2022 | 8:00 pm
#4
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH LTDiamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA MM LT1P
Posts: 21,228
I have several certificates in my account, for 25K, 35K & 40K points.
When I go to make an award booking at a hotel that costs 25K, Marriott defaults to one of the higher value certificates or gives me the option of deducting 25K points.
How do I force it to select a 25K certificate for a 25K redemption?
When I go to make an award booking at a hotel that costs 25K, Marriott defaults to one of the higher value certificates or gives me the option of deducting 25K points.
How do I force it to select a 25K certificate for a 25K redemption?
David
Mar 21, 2022 | 10:52 am
#5
Join Date: Dec 2014
Location: LAS
Posts: 133
Unless things have changed, it's extremely painful to call Marriott. Takes a while to get to an actual agent, then I have to hope the agent knows what he/she is doing. I personally much rather jump through the hoops to book and cancel reservations online as outlined several posts back.
Mar 21, 2022 | 11:45 am
#6
Join Date: Mar 2019
Programs: AA EXP; Hyatt Globalist; Hilton Diamond; Marriott Gold
Posts: 726
make three bookings using the three certificates at three different hotels. book the 25k hotel last at the hotel you want to use it at. cancel the other two and the certs will be returned. make sure the reservations are far enough out.
it's such a shame that marriott's IT is so bad that it forces you to jump through hoops like this.
it's such a shame that marriott's IT is so bad that it forces you to jump through hoops like this.
Mar 21, 2022 | 11:49 am
#7
Join Date: Feb 2007
Location: DFW - North Texas
Programs: AAdvantage Platinum PRO, Marriott Bonvoy Lifetime Platinum
Posts: 960
This has been my experience. Mrs. Slpybear and myself book our award stays online and select the cert as shown above.
Mar 21, 2022 | 5:53 pm
#8
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH LTDiamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA MM LT1P
Posts: 21,228
Unless things have changed, it's extremely painful to call Marriott. Takes a while to get to an actual agent, then I have to hope the agent knows what he/she is doing. I personally much rather jump through the hoops to book and cancel reservations online as outlined several posts back.
The OP asked. I answered.
David