Cancelled Points Reservation Points Not Returning?
Jan 24, 2022 | 3:48 pm
#1
Original Poster
Join Date: Jun 2011
Posts: 387
Cancelled Points Reservation Points Not Returning?
I just cancelled a points stay, and noticed that my points have not been returned to my account. Has anyone else experienced this recently?
I cancelled the Suite Night Awards (SNAs) for the cancelled reservation in advance, since those used to have trouble crediting back. The SNAs are now back in my account, but I'm still missing the points.
I made a new reservation, and those points were deducted instantly.
I cancelled the Suite Night Awards (SNAs) for the cancelled reservation in advance, since those used to have trouble crediting back. The SNAs are now back in my account, but I'm still missing the points.
I made a new reservation, and those points were deducted instantly.
Jan 24, 2022 | 4:10 pm
#2
Original Poster
Join Date: Jun 2011
Posts: 387
Quick update: I called Marriott, and talked with a great agent. They were able to get the points back into my account. It's annoying that I still have to be nervous about cancelling a reservation or SNAs online, because I'm not sure if they will get automatically credited back to my account.
"It's a glitch" isn't very comforting, when the reservation is for hundreds of thousands of points. The website certainly knows how to deduct points accurately every time.
It's the Marriott equivalent of having to call Delta multiple times to get a RUC correctly applied to a flight.
"It's a glitch" isn't very comforting, when the reservation is for hundreds of thousands of points. The website certainly knows how to deduct points accurately every time.
It's the Marriott equivalent of having to call Delta multiple times to get a RUC correctly applied to a flight.
Jan 24, 2022 | 6:58 pm
#3
Join Date: Sep 2007
Location: stl
Programs: AA LT Ex Plat/8.1mm. WN companion pass. SPG LT Titanium.
Posts: 3,181
Same thing happened to me today. SNAs credited back, they took out miles for the new reservation but didn't credit back for the cancelled ones. Going to check in the morning and see if it updates before I call.
Jan 25, 2022 | 9:55 am
#4
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,487
Maybe there are delays due to end of status year updates/processing? I cancelled a December points reservation twice in a day (points rate kept reducing) and points credited back immediately.
Jan 26, 2022 | 8:55 am
#6
Original Poster
Join Date: Jun 2011
Posts: 387
Glad to know it wasn't just me. I was surprised that my dates had actually decreased in points needed.
Jan 26, 2022 | 9:04 am
#7
Join Date: Jul 2019
Programs: Delta PM, Marriott Titanium
Posts: 494
While not a cancellation, my wife has been waiting a long time for Chase sign-up points to post to her account, even though Chase said the points were transferred along with the normal spending points (spending points posted the same day as the transfer).
Jan 26, 2022 | 10:48 am
#8
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 5,395
You may want to check the account number they transferred to, sometimes they end up creating a new account for some reason.
Jan 26, 2022 | 8:49 pm
#12
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,416
We would like to help with this issue. Please provide your Marriott Bonvoy account details and reservation information to us via private mail here or by email below.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
Jun 24, 2022 | 10:56 pm
#13
Join Date: Oct 2010
Programs: AA PLT Lifetime; Bonvoy Titanium Lifetime; HHonors Gold
Posts: 72
Points missing from cancelled Two room redemption
Booked two rooms at Le Mridien Nice as one booking but two confirmation but wouldnt let me apply SNA.
Tried booking each room separately and it let me apply SNA. So I canceled the original 2-room reservation (receiving two cancellation numbers) and immediately got the points for one room only
I waited for the other refund but nothing.
I hate this because now I have to call to get my points back
Tried booking each room separately and it let me apply SNA. So I canceled the original 2-room reservation (receiving two cancellation numbers) and immediately got the points for one room only
I waited for the other refund but nothing.
I hate this because now I have to call to get my points back
Jun 25, 2022 | 11:31 am
#14
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E50, Marriott LT Ti, IHG Dia Amb
Posts: 16,461
Same method can be used to change from points to certs or vice versa.
Jun 25, 2022 | 7:56 pm
#15
Original Poster
Join Date: Jun 2011
Posts: 387
No need to cancel the reservation next time this happens. Just click MODIFY, and choose the same room type at the lower rate. It will tell you how many points will be returned to your account. Ive done this half a dozen times and all points were correctly returned. But of course, since this is Marriott IT, YMMV.
Same method can be used to change from points to certs or vice versa.
Same method can be used to change from points to certs or vice versa.
I recently had to modify another stay, and I decided to call Marriott to make sure I got my points back. It took them 15 minutes to cancel/modify and rebook everything, and it was an extremely simple booking (same dates, same everything).