Changing Reward booking
Dec 26, 2021, 7:56 am
#1
Original Poster
Join Date: Nov 2013
Posts: 48
Changing Reward booking
Hi all
i have a points booking at the Westin Dubai for from 28th December for 7 nights. I had to cancel before 28th November otherwise I will be charged 1 night which is around £1000. I need to cancel this reservation now, but if I change it to another date, would I still be charged?
thank you
Ben
i have a points booking at the Westin Dubai for from 28th December for 7 nights. I had to cancel before 28th November otherwise I will be charged 1 night which is around £1000. I need to cancel this reservation now, but if I change it to another date, would I still be charged?
thank you
Ben
Dec 26, 2021, 8:29 am
#2
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
It's probably a New Years Eve restriction, in which case you probably can't change dates.
On a paid rate, you would call the hotel and ask for flexibility.
With points, you need to talk to Bonvoy, who might do nothing beyond what their computer screen tells them about the cancellation policy of the hotel.
I would enquire as to whether you can forfeit one night's worth of points instead of the cash rate, though. That might work...
On a paid rate, you would call the hotel and ask for flexibility.
With points, you need to talk to Bonvoy, who might do nothing beyond what their computer screen tells them about the cancellation policy of the hotel.
I would enquire as to whether you can forfeit one night's worth of points instead of the cash rate, though. That might work...
Dec 26, 2021, 9:41 am
#5
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
Of course maybe they feel that they could resell the room for cash and would be happy to accept the cancellation of a points booking.
All you can do is call the hotel and ask to speak to a manager.