Marriott Employee theft
Oct 16, 2021, 12:42 pm
#32
Original Poster
Join Date: Oct 2021
Posts: 6
Just curious - what do you mean you need to be "present for the case" - will you be required to testify in court? To my understanding, you may make a police report and give your full testimony and have them bring charges without actually being there. By not pressing charges, she will be free to victimize another guest in some other city or hotel, and the next hotel chain that hires her will have no idea due to a lack of a criminal record.
yes I was told if I press charges I will need to show up in court. She was a contractor and I will file a complaint with that company as well
Oct 16, 2021, 1:57 pm
#34
Original Poster
Join Date: Oct 2021
Posts: 6
it was a SpringHill Suites near a college campus. I think they are taking good care of me. Constantly in contact and very apologetic. Reimbursed my points plus extra. They even offered to replace the iPad if needed. The housekeeper is no longer employed at the hotel and I am contacting the contractor as well. Once I recieve the iPad tomorrow and can see/ test it I’ll know more and can communicate with my mothership to see how they would like to proceed. I’m happy with how the hotel has taken care of me and how serious they have taken the situation.
Oct 16, 2021, 6:47 pm
#36
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,678
I’ve noticed marriotts do have thieves in their employ. Once in Thailand housekeepers stole an iPhone. I know this because I called for turn down service as I left for dinner. I realized I left my phone in my room. Came right back and it was missing. Once in Florida caught housekeepers red handed stealing jewelry. Got a few points in Thailand but the hotel never took responsibility. In Florida I was on a friends and family rate and didn’t want to stir the pot. Nonetheless watch your stuff in Marriott properties.
Oct 16, 2021, 7:21 pm
#37
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,678
I’ve noticed marriotts do have thieves in their employ. Once in Thailand housekeepers stole an iPhone. I know this because I called for turn down service as I left for dinner. I realized I left my phone in my room. Came right back and it was missing. Once in Florida caught housekeepers red handed stealing jewelry. Got a few points in Thailand but the hotel never took responsibility. In Florida I was on a friends and family rate and didn’t want to stir the pot. Nonetheless watch your stuff in Marriott properties.
Oct 16, 2021, 7:29 pm
#38
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,726
This is a bit of a hyperbolic statement. Chains do have all kinds of responsibilities towards their franchises and guests and Marriott rots from the top in many ways which impacts those who stay - but it's no more likely to have theft issues than other comparable hotel chains.
Oct 16, 2021, 7:52 pm
#39
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,506
Oct 17, 2021, 3:44 am
#40
Join Date: Jan 2005
Location: Silicon Valley
Programs: Marriott Ambassador
Posts: 1,243
Hotel employees are not vetted or approved by chain. Therefore, I can't imagine any reasonable judge would find Marriott Corporate responsible for actions of a Housekeeping employee (or contractor) at a hotel unless there was a series of thefts that were reported to Corporate.
- The distinction between Marriott Corporation and the hotel might not be sufficient delineated for the average traveler
- The booking was made on Marriott's website
- The entire point of a guest patronizing a branded establishment (hotel, restaurant, etc.) is that you are banking on the security of a well established and well financed corporation, one which is able to resolve issues.