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Newark Liberty International Airport Marriott, NJ [Master Thread]

Newark Liberty International Airport Marriott, NJ [Master Thread]

Old Aug 15, 2021, 1:07 pm
  #1  
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Newark Liberty International Airport Marriott, NJ [Master Thread]

Hello,

I'm hoping someone on here (perhaps a lurker) can help me out with this.

I've got a long layover following a TATL flight this Saturday in EWR, and given the crowding in lounges/the fact that Polaris is still closed, I'm considering getting a day room--primarily for a chance to shower, and take a mask off for a few hours. Unfortunately, everything online mentions that I need to call to do this, but when I call, I've gotten extremely long wait times. I'm calling internationally, so staying on hold becomes quite pricey, in addition to being hard to do while trying to do anything else.

Does anyone have an email address for this hotel, so that I can at least inquire as to availability and rate, and perhaps get a direct number if I decide to book?

Thanks in advance.
Chalmers3716 is offline  
Old Aug 15, 2021, 2:11 pm
  #2  
 
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If you're talking about the Newark Liberty International Airport Marriott, you can try: [email protected]

I hope this helps you.
shcboomer is offline  
Old Aug 15, 2021, 2:15 pm
  #3  
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That's the one.

Excellent, thanks for the info, I'll reach out to them.

edit: Thanks to shcboomer, but that address got kicked back, so it looks like that's no longer in use.

Last edited by Chalmers3716; Aug 15, 2021 at 2:43 pm
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Old Aug 15, 2021, 11:42 pm
  #4  
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Originally Posted by Chalmers3716
Hello,

I'm hoping someone on here (perhaps a lurker) can help me out with this.

I've got a long layover following a TATL flight this Saturday in EWR, and given the crowding in lounges/the fact that Polaris is still closed, I'm considering getting a day room--primarily for a chance to shower, and take a mask off for a few hours. Unfortunately, everything online mentions that I need to call to do this, but when I call, I've gotten extremely long wait times. I'm calling internationally, so staying on hold becomes quite pricey, in addition to being hard to do while trying to do anything else.

Does anyone have an email address for this hotel, so that I can at least inquire as to availability and rate, and perhaps get a direct number if I decide to book?

Thanks in advance.


We are pleased to help to pass your request to hotel.

Please send us a PM with your name, email address and check in, check out time.

Best Regards,

Abbey L
Specialist, Social Media
Marriott International
[email protected]
Marriott Bonvoy Lurker II is offline  
Old Aug 16, 2021, 2:11 am
  #5  
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Originally Posted by Marriott Bonvoy Lurker II
We are pleased to help to pass your request to hotel.

Please send us a PM with your name, email address and check in, check out time.

Best Regards,

Abbey L
Specialist, Social Media
Marriott International
[email protected]
Sent, thanks!
Chalmers3716 is offline  
Old Aug 16, 2021, 2:43 am
  #6  
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Originally Posted by Chalmers3716
Hello,

I'm hoping someone on here (perhaps a lurker) can help me out with this.

I've got a long layover following a TATL flight this Saturday in EWR, and given the crowding in lounges/the fact that Polaris is still closed, I'm considering getting a day room--primarily for a chance to shower, and take a mask off for a few hours. Unfortunately, everything online mentions that I need to call to do this, but when I call, I've gotten extremely long wait times. I'm calling internationally, so staying on hold becomes quite pricey, in addition to being hard to do while trying to do anything else.

Does anyone have an email address for this hotel, so that I can at least inquire as to availability and rate, and perhaps get a direct number if I decide to book?

Thanks in advance.
When you call the hotel, don't pick the "reservations" option as that will send you to a general Marriott (non-elite) call center. You need to talk to someone at the property to book a day rate. When you call the hotel and get the recorded telephone tree, try something like front desk/associate/service/customer service to keep your call at the property. NEVER pick the reservations option. The hotel employee (located at the property) might need to send you to another agent at the property. but don't ever pick an option that might send you to some central Marriott number. I'm assuming that you're calling the property directly and not some general Marriott reservations number which should be avoided in general and certainly for this specific case.
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Old Sep 6, 2021, 10:48 pm
  #7  
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Marriott Newark Airport = Suitable for Overnight at EWR

Newark Liberty International Airport Marriott

1 Review | 100% Recommended

Newark Liberty International Airport Marriott

Newark International Airport 1 Hotel Road Newark, NJ US 07114

Marriott Newark Airport = Suitable for Overnight at EWR (7 Photos)

Newark Liberty International Airport Marriott

I stayed at Marriott EWR airport, for a quick stay I found this hotel to be suitable and I can recommend it.  I did not find the same sort of exaggerated cost-cutting as some other hotels in the NYC area post-covid, and service was above average based on my limited interaction with staff for a short stay.  I would return there in the future when needing a stay at EWR.  

Location

I believe this hotel is the closest to the airport according to the map and the shuttle bus was operational with a frequent schedule every 15-20 minutes.  It was the first time that I noticed the “shuttle tracker” feature in the Marriott app which I thought was a nice way for an airport hotel to differentiate itself compared to other chains.  

IMG_7533.jpg

Room

This hotel only has 6 suites out of 600 rooms so a suite upgrade is only a pipe dream.  I don’t think I received any upgrade except for the fact that perhaps the rooms on higher floors are considered an upgrade.  Nonetheless my room was of a decent size for a quick stay and the hardware was generally not bad.  For instance I noticed they had double-glazed windows at least 5 cm apart so the soundproofing from outdoors was great; unfortunately the same could not be said of the soundproofing from indoors as I could hear voices, music, and noise from the neighbor and hallway.

The room was generally functional and in ok condition including a stand-alone shower with ThisWorks amenities in large dispenser bottles.  However towards the end of my stay water started leaking from under the sink: suddenly the pipes came apart without anything of note to trigger it, so the water from the faucet was going straight to the floor.  I was able to easily put the pipes back together but it was an odd hardware failure to an otherwise decent stay.  

IMG_7513.jpegIMG_7514.jpegIMG_7515.jpeg1_IMG_7516.jpeg

Dining

Dining was operating as normal, the restaurant was open for breakfast and dinner, and as expected the Platinum breakfast benefit was provided in the lounge.  I am not sure the lounge area was the normal one however – they seemed to have created a make-shift room at the far end of the restaurant and it had a small buffet with traditional fare for breakfast, unlike the a la carte menu in the restaurant which was nicer but guests have to pay for it.  The lounge area was quiet and empty one morning I went there, and completely packed another morning.

IMG_7526.jpegIMG_7527.jpeg

Service

Service was generally good and I did not feel any covid staffing cuts were causing problems.  For example they were responsive when I requested if a Fedex package could be mailed to the hotel before my arrival, they handled printout requests, they partially redeemed a gift card exactly as per my instructions, etc.   There was no bathrobe available in the room, and even upon request it was first denied - they said it was for customer safety due to covid.  That is quite a stretch as bathrobes can be washed, when I made that comment the guest service relations manager called me, apologized and said they would bring me a spare bathrobe.  If he went out of his way to call me, that shows the hotel cares about pleasing guests.  In-room dining was also available as normal so that’s not been a covid cut, alternatively we could order takeaway and pick up our dish near the entrance of the restaurant.

Wifi

Wifi worked well with speeds of 30 Mbps.

Overall

Overall I had a decent stay apart from the water pipes which is possibly only a one-off issue, so next time in EWR I would not hesitate to book at this hotel again.

Marriott Newark Airport = Suitable for Overnight at EWR

Would you like to write a review on the Newark Liberty International Airport Marriott?

No, thank you.
Yes
escape4 is offline  
Old Sep 21, 2021, 2:28 pm
  #8  
 
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Stayed here on Monday night.

First the good: room was great. Well equipped and comfortable. I'd stay here again for that alone with the convenience of being right at the airport.

Now the bad:

SNA did not go through. Par for the course.

Did mobile check in. When I got to the hotel asked what they gave me for beds, two doubles per the reservation. Asked if they had any kings available. They did and swapped me. But the mobile key stayed as the room with two double beds.
Got woken up at 7am that my breakfast was ready downstairs. I didn't order breakfast.
Decided to check out a night early since I wrapped my meetings earlier than expected and could catch a flight home vs the next morning. Went to the front desk, they took my key and said they'd check me out. This morning I got the app reminder to check out.
Get my bill and its got a room service charge on it. Never ordered room service.

The bill says if you have any questions call the number on the attached folio. There is no number on the folio.
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Old Sep 21, 2021, 3:44 pm
  #9  
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Originally Posted by TXJeepGuy
Stayed here on Monday night.

First the good: room was great. Well equipped and comfortable. I'd stay here again for that alone with the convenience of being right at the airport.

Now the bad:

SNA did not go through. Par for the course.

Did mobile check in. When I got to the hotel asked what they gave me for beds, two doubles per the reservation. Asked if they had any kings available. They did and swapped me. But the mobile key stayed as the room with two double beds.
Got woken up at 7am that my breakfast was ready downstairs. I didn't order breakfast.
Decided to check out a night early since I wrapped my meetings earlier than expected and could catch a flight home vs the next morning. Went to the front desk, they took my key and said they'd check me out. This morning I got the app reminder to check out.
Get my bill and its got a room service charge on it. Never ordered room service.

The bill says if you have any questions call the number on the attached folio. There is no number on the folio.

Hi TXJeepGuy,

I'm really sorry to hear about your experience at this hotel. If you send a Private Message with your full name, reservation confirmation number, and contact information, we'd be glad to help.

Thanks,

Robert V.
Social Media Specialist
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Old Sep 21, 2021, 4:25 pm
  #10  
 
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Originally Posted by Marriott Bonvoy Lurker
Hi TXJeepGuy,

I'm really sorry to hear about your experience at this hotel. If you send a Private Message with your full name, reservation confirmation number, and contact information, we'd be glad to help.

Thanks,

Robert V.
Social Media Specialist
Thanks Robert. The hotel called me back, took some info and said they'll get back to me tomorrow. I'll give them a chance to sort it out and if not I'll reach out to you.
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Old Oct 24, 2021, 2:18 am
  #11  
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Originally Posted by TXJeepGuy
Thanks Robert. The hotel called me back, took some info and said they'll get back to me tomorrow. I'll give them a chance to sort it out and if not I'll reach out to you.
So what was the outcome?

David
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Old Oct 25, 2021, 10:45 am
  #12  
 
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Originally Posted by DELee
So what was the outcome?

David
My bill was corrected to a 1 night stay with no room service.
DELee and MDtR-Chicago like this.
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Old Apr 7, 2022, 12:54 pm
  #13  
 
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Anyone know if this hotel offers 24/7 room service? I have a flight landing at ~10:45pm and given the need to wait for bag and shuttle, not sure I will arrive by midnight (which is when website states restaurant closes). Thanks.
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Old Apr 10, 2022, 6:19 am
  #14  
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Originally Posted by ken555
Anyone know if this hotel offers 24/7 room service? I have a flight landing at ~10:45pm and given the need to wait for bag and shuttle, not sure I will arrive by midnight (which is when website states restaurant closes). Thanks.
Looks like everything closes at mid-night I am afraid. There is a little snack place next to Reception which might have to do you I am afraid.

Just to add that the Elite Lounge is open 7 days per week, morning and evening.
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Old Apr 30, 2022, 11:07 am
  #15  
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We'll be staying at this property for one night in August. Our flight is scheduled to arrive at 19:30. Are there any good non-hotel, non-airport restaurants in the area?
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