I am well aware of the higher prices at SLHs if booking via the hyatt website.
However, the question here is whether one can (or can not) get World of Hyatt benefits at SLH properties.
To claim one cannot get any Hyatt benefits at SLH properties is false.

you are replying to a thread about elite benefits so your comparison is slightly off. The benefits at SLH you are referring to are the benefits for booking through Hyatt regardless of elite levels and as some mentioned, is as a result of the (potentially) higher rate. If SLH gives Explorist or globalist benefits (in relation to this thread on Titaniums at Marriott), then it makes more sense IMO.

Speaking from long-time experience in the hospitality industry (including working the FD and in management, not to mention reading probably tens of thousands of guest profiles), FD agents typically don't have the time, energy, or motivation to care much about being badgered for suites much less notating profiles about it. A particularly vindictive GM might but also more likely to ignore than anything else.


Well no, quoted poster was responding specifically to a claim that booking via Hyatt gets no benefits at SLH.

please name me a benefit that Hyatt elite members get for booking SLH via Hyatt that standard members don’t get (other than accrual bonuses)

booking SLH via hyatt is basically booking the hyatt “special SLH” rate (which more often than not be higher than booking directly with SLH) that includes a few benefits that appear to be elite benefits but even general members get those.

this thread is about titaniums not getting benefits, not booking a special rate that all members can book and get those benefits regardless.

Hotels definitely put notes on profiles for guests over very small things per all the data points I referenced in the post you're replying to. https://www.flyertalk.com/forum/marr...ze-you-14.html I believe Hyatt actually does this way more than Marriott does as they have a mechanism to systematically and simply put guest notes. Given some of the behavior described online (ie fighting with GMs to get free suites, breakfast, or whatever), I am not surprised that this is kept track of.

Just because you and the other FDAs at the hotels you worked for do not care about this does not mean that all other hotels operate the same way. I am positive that at least some hotels read through these profiles after asking about the highly specific (and unsolicited) welcome amenities I have received in rooms. Does it impact pre-upgrades across the board? I doubt it. Is it going to be a factor at some point for someone spending dozens of nights in hotels a year? I would be willing to wager that for many people, it will.

Obviously, this is not an issue for hotels that don't pre-upgrade (ie most Ritz Carltons, most non-luxury properties, many LCs, etc.). I generally agree that FDAs at most hotels don't get paid enough to care about this and definitely would not be taking the time to read anything but the notes on a reservation (and even that's a toss-up these days) during the actual check-in.

And again, it was a specific response to a specific claim that Hyatt members (no mention of elites) get no benefits booking SLH via Hyatt. No idea why you're getting so hung up on gatekeeping what you think the thread is about. If you really think it's OT, then contact the mods.

Don't worry, I (and other hospitality veterans) made fun of the nonsense in that thread too.

Ok lol. You can call data points contrary to your opinion nonsense.

There are at least 2 luxury Marriott properties in North America that confirmed they look at guest profiles prior to arrival. To be fair, I did not ask specifically in the context of upgrades (though I did receive upgrades prior to arrival in the app for both hotels). So that in-and-of-itself suggests that you cannot broadly apply your personal experience working as an FDA to every other hotel lol. Respectfully, I don't think working as a front desk agent/employee for some hotels really means that you can dismiss all experiences contrary to your own lmao.

I don't even think that is the biggest (or even close to the biggest) factor contributing to my suite upgrade rate but dismissing it as "lol nonsense" is really not convincing me.

Except that you're dishonestly misrepresenting my position. I certainly made no comment on whether luxury properties examine guest profiles and to suggest that I did is just laughable.

It’s not OT, it’s just illogical to compare hyatt SLH booking benefits to elite benefits which is what originally was brought up.

it’s like me saying Hyatt Explorists / globalist why bother when I can book the Marriott STARS rate at ritz Carlton/edition and still get upgrades and breakfast and such. All members and even non members can those rate benefits as well.

It doesn't matter that they're luxury properties. All that matters is that they check profiles prior to check-in (but this is obviously biased toward luxury properties where the staff are better compensated/more interested in hospitality). Here is the comment you wrote:

Which is a broad, sweeping statement about FD agents with no qualification that you are only talking about non-luxury properties lol

Here is the comment you replied to (emphasis added):

So... yeah lol

What you're missing is the much more important detail that I wasn't at all talking about properties reviewing guest profiles pre-arrival. You need to calm down and actually read what's written.

I can only reply to what you write, not what's in your mind. This is exactly what you wrote:

If you meant to specifically exclude luxury hotels and/or hotels that pre-confirm upgrades (imo it seems like you're backtracking lol), it might be helpful to actually put that in the comment you're writing.

--

At this point it just seems like you're conceding that my original point still stands. Hotels make comments about guests and certain hotels (as I specifically noted) care about these comments. My speculation is that it plays a role in upgrades and people that have had supremely negative interactions with hotel staff are disadvantaged in these situations. Also, it's pretty weird for you to tell me the calm down given that a) you are responding to my posts literally 1 minute after I post them lol 2) you are the one calling my posts nonsense and laughable lol. I'm feeling pretty calm over here bud.

So actually read what I wrote then. I said, very clearly and you've even quoted it twice now, that typically FD agents don't bother notating specifically about getting badgered about suite upgrade availability. No mention of whether properties review guest notes pre-arrival (they should, most don't). No mention of whether luxury hotels do it (they all should). No mention of whether FD agents make notes generally (they should). You dreamed the rest of that up because for some reason you're insistent on arguing about nonsense.

Ok and I am saying that IME hotel staff both note and care about how you interact with them when asking about anything (including suite upgrades). I also provided a thread of data points showing that hotels DO make these comments. Your response to this was just that the thread was nonsense.

Lol dude