Dates of booking AFTER offer ends?
Sep 12, 2020 | 6:04 am
#1
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Dates of booking AFTER offer ends?
Was not sure how to explain this in the Title but here's the scenario...
I want to make a booking for October 11-14 and there is a pretty good deal with 25% of (the welcome back campaign) and the site let's me carry on with the actual booking BUT the text reads the following:
So, if I go ahead with the reservation (October 11-14) will it not be honoured due to the dates being AFTER September 30th even though the web will allow me to move on with the booking?
I want to make a booking for October 11-14 and there is a pretty good deal with 25% of (the welcome back campaign) and the site let's me carry on with the actual booking BUT the text reads the following:
So, if I go ahead with the reservation (October 11-14) will it not be honoured due to the dates being AFTER September 30th even though the web will allow me to move on with the booking?
Sep 12, 2020 | 7:36 am
#2
Join Date: Feb 2006
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I don't know about your specific situation, but I once booked a rate that was limited to two rooms IIRC. I booked three rooms. (Honestly didnt see the discrepancy.) At check in, they had me pay a higher rate for the third room.
Sep 12, 2020 | 7:44 am
#3
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It is entirely possible that the rate will be honored or that it will not be honored. Anecdotes from some other property or some other rate will not help you. Thus, you have two choices:
1. Book and see what happens. Be prepared to pay a lot more at any time up to and including check in.
2. Call the property (not reservations) and see if it will honor the rate or give you some other roughly equivalent discount.
Bear in mind that while many properties are struggling, one way they are mitigating the damage is to close of floors, wings and the like. Thus, whether a property is "booked full" by the time you check in may only means that the 20% which it operates at are full.
1. Book and see what happens. Be prepared to pay a lot more at any time up to and including check in.
2. Call the property (not reservations) and see if it will honor the rate or give you some other roughly equivalent discount.
Bear in mind that while many properties are struggling, one way they are mitigating the damage is to close of floors, wings and the like. Thus, whether a property is "booked full" by the time you check in may only means that the 20% which it operates at are full.
Sep 12, 2020 | 9:31 am
#4
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I never had a problem getting these honored. It is not your job to read all the fine print. Marriott is offering this rate and you are booking it. You confirmation Email will confirm the rate. In no such instance have I ever been asked to pay more. That was even true when I booked a corporate rate way into the future and the hotel was no longer part of the program at the time; they still honored the rate which was confirmed at booking.
Sep 12, 2020 | 10:41 am
#5
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I just saw something similar on the Marriott booking website. I was searching for rates at a specific hotel for a Wednesday and Thursday night stay, but the website showed me a rate that apparently required a weekend night. When I clicked to see the rate rules, it clearly said that the stay must include a Friday or Saturday night. I didn't take the rate so I won't find out what would have happened upon arrival, but it looked like I would have been able to book the rate. BTW, it was an AAA Hot rate where the regular AAA rate was cheaper, so I was checking the rate rules to see what perks (none in this case) like breakfast or valet parking might have been included.
Sep 12, 2020 | 11:13 am
#6
Join Date: Mar 2019
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I had a similar thing for the Bangkok Summer Getaway (the staying period ends in Dec 2020 but I could book for March next year). I called Marriott explained the situation (I had already reserved my room) they put in a report and had the general manager email me. From there he did agree to honour what I was able to book despite the rate details showing the booking period as Dec ? 2020. This was kind of him as I am using it for hotel hopping (if I can even enter Thailand) for the extra points from the promotional rate.
Sep 12, 2020 | 12:03 pm
#7
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OK... I went on and booked the room and nowhere is there antyhing in the mail I received, stating the rate is only valid up to Sept 30th... I shall add my findings after I check out on October 14th.
Sep 12, 2020 | 3:37 pm
#8
Moderator: The British Airways Club, Marriott Bonvoy
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I just tried dummy bookings for London in mid-Oct, using rate code EZR, which is the code for this promo.
All the hotels offered the Welcome Back rate. Rate Details are exactly the same as pictured in the OP, except that there is no line which specifies date limits. I would guess that promo has been extended, but there’s still residual pockets of the website that still display the old date range.
Don’t think you have anything to be concerned about.
All the hotels offered the Welcome Back rate. Rate Details are exactly the same as pictured in the OP, except that there is no line which specifies date limits. I would guess that promo has been extended, but there’s still residual pockets of the website that still display the old date range.
Don’t think you have anything to be concerned about.
Sep 12, 2020 | 5:24 pm
#9
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I never had a problem getting these honored. It is not your job to read all the fine print. Marriott is offering this rate and you are booking it. You confirmation Email will confirm the rate. In no such instance have I ever been asked to pay more. That was even true when I booked a corporate rate way into the future and the hotel was no longer part of the program at the time; they still honored the rate which was confirmed at booking.
LAX
Sep 12, 2020 | 5:30 pm
#10
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Sep 12, 2020 | 9:42 pm
#11
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Sep 13, 2020 | 12:37 am
#12
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I see there are a few comments on “legality” and the fine print...
So, at least in the EU, there are very stringent consumer protection laws when it comes to "false" marketing which this could then be flagged as, should there become any issues.
It’s no the consumers responsibilty to make sure the website is accepting or rejecting special offers that doesn’t seem too unreasble, but rather the supplier. In this case, I did not enter any discount codes - as mentioned earlier this specific seemed to telate to) so very little I could do.
Anyway, I’m more than confident this will fan out just fine in the end and agian I’ll get back with how it turned out in the end.
Happy Sunday and keep safe...
So, at least in the EU, there are very stringent consumer protection laws when it comes to "false" marketing which this could then be flagged as, should there become any issues.
It’s no the consumers responsibilty to make sure the website is accepting or rejecting special offers that doesn’t seem too unreasble, but rather the supplier. In this case, I did not enter any discount codes - as mentioned earlier this specific seemed to telate to) so very little I could do.
Anyway, I’m more than confident this will fan out just fine in the end and agian I’ll get back with how it turned out in the end.
Happy Sunday and keep safe...
Sep 13, 2020 | 6:45 am
#13
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I never had a problem getting these honored. It is not your job to read all the fine print. Marriott is offering this rate and you are booking it. You confirmation Email will confirm the rate. In no such instance have I ever been asked to pay more. That was even true when I booked a corporate rate way into the future and the hotel was no longer part of the program at the time; they still honored the rate which was confirmed at booking.
I have had both award & revenue reservations at properties that de-flagged prior to the stay. The new owners honoured the reservations and rates. I canceled both because the benefits beyond the rate were not guaranteed.
James
Sep 13, 2020 | 7:04 am
#14
Moderator: The British Airways Club, Marriott Bonvoy
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Sep 13, 2020 | 9:49 pm
#15
Company Representative, Marriott Bonvoy
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Was not sure how to explain this in the Title but here's the scenario...
I want to make a booking for October 11-14 and there is a pretty good deal with 25% of (the welcome back campaign) and the site let's me carry on with the actual booking BUT the text reads the following:
So, if I go ahead with the reservation (October 11-14) will it not be honoured due to the dates being AFTER September 30th even though the web will allow me to move on with the booking?
I want to make a booking for October 11-14 and there is a pretty good deal with 25% of (the welcome back campaign) and the site let's me carry on with the actual booking BUT the text reads the following:
So, if I go ahead with the reservation (October 11-14) will it not be honoured due to the dates being AFTER September 30th even though the web will allow me to move on with the booking?
We would like to look into this if you could provide the name of the hotel to us via private mail here or by email below.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
