Breakdown of What Charges Earn Points
#31
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,428
But again, like most stuff, this is applied very inconsistently. I have received points on charges that included alcohol many times in both CA and MA. I can't speak for the other two states as they aren't places I travel often.
#32
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,428
I do this as well, because: (1) I am a dork and like spreadsheets, and (2) it ensures I am not shortchanged. It has also really helped me better understand how the program works, and has been fascinating to see how inconsistently the T&Cs are applied.
#33
#34
#35
Join Date: Jan 2020
Location: San Francisco Bay Area
Programs: United 1K, Marriott Titanium, Hilton Diamond
Posts: 520
I just got oft the phone with Bonvoy who said this is everywhere across the US not just these states. I'm trying to get points for several hundred dollars of wine in Berlin and she said she has no clue and will have to escalate to see if its possible. I wish the T&C were more explicit about where and where not this applies.
#36
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA Gold, Ex-Hertz 5* PC, Ex-HH Diamond, Ex-BD*G
Posts: 3,062
Was just reminded of service charges not being included here as allowable points earning, that was on a 10k USD bill (so that's US$1k of fees with no points).... being in Asia that means that 10% of any room rate isn't ever going to earn points. I would like to dream that this money goes to staff (when it is fair you don't want to get them to pay for my points) rather than just being another name for a "junk" fee....
Marriott is of course clear that they won't earn: https://help.marriott.com/s/article/Article-22676
Marriott is of course clear that they won't earn: https://help.marriott.com/s/article/Article-22676
Originally Posted by Marriott
Ineligible charges for earning Marriott Bonvoy® Points include, but are not limited to:
- Taxes
- Service Charges
- Gratuities
- Third-Party Services (e.g. parking, business center, Water-Sport rentals etc.)
- Certain Room Rates
- Group/Convention Rates settled through a Master Bill
- Airline Crew Room charges
- Tours or Prepackaged Deals booked through Travel Agents
- Wholesale Rates
- Third-Party bookings (e.g. Priceline, Expedia, etc.) (Click here to view our article about Best Rate Guarantee)
- The Cash portion of a Cash + Points Rate
#37
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
So if you're booking with points and you have several options at all points, but scroll down and there's one that says "upgrade to a suite for $XX per night", that upgrade cost will not earn points? It's not like you booked a cash & points rate on a standard room (which I haven't seen in a while anyway).
#38
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
So if you're booking with points and you have several options at all points, but scroll down and there's one that says "upgrade to a suite for $XX per night", that upgrade cost will not earn points? It's not like you booked a cash & points rate on a standard room (which I haven't seen in a while anyway).
#39
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
I don't know what currency VND is but 6 1/2 million of them makes the points look like a steal!
I usually don't book C&P so never really looked for that option, but glad I know it's there now.
(Vietnamese dong)
I usually don't book C&P so never really looked for that option, but glad I know it's there now.
(Vietnamese dong)
#40
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Unfortunately got whacked with this today. Several hundred dollars of F&B charges from a restaurant, within an MR property and only accessible through the lobby of said property, deemed ineligible for points due to not being "owned and operated" by the hotel. Yet there was enough "operational" alignment that said restaurant looked me up by room number when I sat down and addressed me by name during meals, and then of course room-charged back through for it to appear on my folio. Just really annoying.
#41
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,051
So even though the restaurant meals were "charged to your room", included on your folio, and paid for at checkout, you received zero points on those meals from the property?
You got brutally BONV°Yed!
I suppose the lesson is that upon check-in at unfamiliar properties, we need to ask if meals at the on-premises restaurant(s) earn points when charged to our room.
And maybe video that conversation.
You got brutally BONV
I suppose the lesson is that upon check-in at unfamiliar properties, we need to ask if meals at the on-premises restaurant(s) earn points when charged to our room.
And maybe video that conversation.
#42
Join Date: Feb 2013
Location: DCA
Posts: 7,769
I agree that I guess one must ask up front to be sure.
Would also note that in-room dining FROM THE SAME RESTAURANT earns points, they claim.
Does anyone think there might be any other channel through which to pursue after the fact? The fact that the property was able to room charge yet claim that it is not an operating entity does seem rather odd.
#43
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Yes, that is correct.
I agree that I guess one must ask up front to be sure.
Would also note that in-room dining FROM THE SAME RESTAURANT earns points, they claim.
Does anyone think there might be any other channel through which to pursue after the fact? The fact that the property was able to room charge yet claim that it is not an operating entity does seem rather odd.
I agree that I guess one must ask up front to be sure.
Would also note that in-room dining FROM THE SAME RESTAURANT earns points, they claim.
Does anyone think there might be any other channel through which to pursue after the fact? The fact that the property was able to room charge yet claim that it is not an operating entity does seem rather odd.
#44
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Overall, though, one thing that is interesting in my mind is that in all these years of doing this, I've never really given close thought to what charges are considered in or out of scope for earning. I always knew that taxes of course were not in, but the idea that restaurant meals and parking could be out never stood out to me. I'll note that this is another area in which Hilton is superior on earn - they count all legitimate expense types as base spend.
#45
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Honestly this is not what people here probably want to hear, but I'll likely just let it slide. I'm in the camp of being extremely reticent to hand my FT account info over to MR, and am not really in the mood for a protracted battle over a few thousand points. This was a truly excellent stay, one of the best I've had in the U.S. in a long time, and frankly most of this property's customers likely don't care about points. That doesn't make being stingy and bending the rules on their end acceptable, but at the end of the day all of the discretion in these things goes to the properties, so I'll just learn from it.
Overall, though, one thing that is interesting in my mind is that in all these years of doing this, I've never really given close thought to what charges are considered in or out of scope for earning. I always knew that taxes of course were not in, but the idea that restaurant meals and parking could be out never stood out to me. I'll note that this is another area in which Hilton is superior on earn - they count all legitimate expense types as base spend.
Overall, though, one thing that is interesting in my mind is that in all these years of doing this, I've never really given close thought to what charges are considered in or out of scope for earning. I always knew that taxes of course were not in, but the idea that restaurant meals and parking could be out never stood out to me. I'll note that this is another area in which Hilton is superior on earn - they count all legitimate expense types as base spend.
Did you share which Marriott this was? I think we could all use an excellent stay.
We've often waited for the check to come and looked to see the heading on the chit - if it's the hotel, we charge it to the room, and if not we whip out a different credit card that gives more restaurant points.