Points for 2nd room not posting
Oct 17, 2019, 1:53 pm
#1
Original Poster
Join Date: May 2007
Posts: 57
Points for 2nd room not posting
I now have 3 recent trips where the points from the 2nd room didn't post. Is there an IT issue going on, as I've never had a problem like this in the past. Also have a few stays missing the welcome points.
It's annoying to keep calling for 2500 points here, 1000 points there, but it all adds up!
It's annoying to keep calling for 2500 points here, 1000 points there, but it all adds up!
Oct 17, 2019, 2:15 pm
#2
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
I now have 3 recent trips where the points from the 2nd room didn't post. Is there an IT issue going on, as I've never had a problem like this in the past. Also have a few stays missing the welcome points.
It's annoying to keep calling for 2500 points here, 1000 points there, but it all adds up!
It's annoying to keep calling for 2500 points here, 1000 points there, but it all adds up!
Oct 17, 2019, 2:37 pm
#3
Original Poster
Join Date: May 2007
Posts: 57
Hi Nennie, I am sorry for any frustrations. If you send me a PM or email at: [email protected] with your missing stay details (name of hotel, dates of stay, and folio's) and your Marriott Bonvoy number, I'd be happy to look into this for you. -Leanne
Oct 17, 2019, 6:16 pm
#5
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
Really does not deal with the problem unless this is the new normal to have one person via a website that 95% of people don't visit that gives you an e-mail path.