Math error or pressure to sell!?
Aug 28, 2019, 2:55 am
#1
Original Poster
Join Date: Feb 2003
Location: Madrid spain
Programs: UA 1K, Hilton Gold, SPG PLT
Posts: 574
Math error or pressure to sell!?
I am an ambassador member and never stayed at this hotel. Just call it Hotel T.
Booked a room at Hotel T (80 fictional currency) for our anniversary. Applied the suite upgrade, in no time, the upgrade was accepted and the reservation was confirmed to Suite M.
Contacted my ambassador and informed about the occasion. Ambassador told me she will try her best to see if hotel can give an exception and upgrade us to Suite F. The "good news" from Hotel T was, as a good gesture, the hotel can confirm us to Suite F for (100 fictional currency). Wait, the current flexible rate for Suite F is selling at 170(fictional currency). If took the offer, I will be at 10 (fictional currency) and one SNA loss.
What do I receive as a loyal Marriott guest? An offer that is worst than a random person can get directly from the Marriott website?
Or the staff from Hotel T made an obvious mistake?
Booked a room at Hotel T (80 fictional currency) for our anniversary. Applied the suite upgrade, in no time, the upgrade was accepted and the reservation was confirmed to Suite M.
Contacted my ambassador and informed about the occasion. Ambassador told me she will try her best to see if hotel can give an exception and upgrade us to Suite F. The "good news" from Hotel T was, as a good gesture, the hotel can confirm us to Suite F for (100 fictional currency). Wait, the current flexible rate for Suite F is selling at 170(fictional currency). If took the offer, I will be at 10 (fictional currency) and one SNA loss.
What do I receive as a loyal Marriott guest? An offer that is worst than a random person can get directly from the Marriott website?
Or the staff from Hotel T made an obvious mistake?
Aug 28, 2019, 2:57 am
#2
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
It’s obviously not a generous offer, but it seems like the hotel wasn’t that interested in up-selling you to the larger suite. Maybe they figure they can sell it at full price. I’d note it not an interesting offer and just move on.
Aug 28, 2019, 5:18 am
#3
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,937
That, or the person making the offer was not aware of what you were paying initially.
Odd offers are a constant with hotel and airline companies. Jump on good ones, ignore bad ones.
Odd offers are a constant with hotel and airline companies. Jump on good ones, ignore bad ones.
Aug 28, 2019, 8:07 am
#5
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
This.^ Or you can make a counter offer in lower fictional currency. Depending on VAT situation at fictional country, it is possible that offer was VAT inclusive while price on website is VAT exclusive.
Aug 28, 2019, 8:16 am
#6
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Aug 28, 2019, 8:53 am
#7
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Aug 28, 2019, 10:42 am
#8
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L
Posts: 16,701
Personally, I prefer to stay in real hotels to fictional places.
That said, please let us know which hotel this is that accepts fictional currency. Platinum, here I come!
-J.
That said, please let us know which hotel this is that accepts fictional currency. Platinum, here I come!
-J.
Aug 28, 2019, 6:59 pm
#10
Original Poster
Join Date: Feb 2003
Location: Madrid spain
Programs: UA 1K, Hilton Gold, SPG PLT
Posts: 574
Aug 28, 2019, 7:02 pm
#11
Original Poster
Join Date: Feb 2003
Location: Madrid spain
Programs: UA 1K, Hilton Gold, SPG PLT
Posts: 574
The upgrade offer to Suite F is without tax and service fee either.
Aug 28, 2019, 7:08 pm
#12
Original Poster
Join Date: Feb 2003
Location: Madrid spain
Programs: UA 1K, Hilton Gold, SPG PLT
Posts: 574
I am surprised this is coming from my ambassador.
Aug 28, 2019, 8:22 pm
#14
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
I've just learned that some properties are willing to offer realistic upgrade charges and others seem to view all upgrade inquiries as trick questions where they have to respond with a crazy amount just to make sure they aren't being taken advantage of.
I just had a property ask for $740/night upgrade fee on an award stay when the rate difference between room types was $140/night for those nights. It doesn't make sense to me, but there doesn't seem to be any rhyme or reason to it, so I try not to take it personally.
I just had a property ask for $740/night upgrade fee on an award stay when the rate difference between room types was $140/night for those nights. It doesn't make sense to me, but there doesn't seem to be any rhyme or reason to it, so I try not to take it personally.
Aug 28, 2019, 8:23 pm
#15
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
I stayed at the W in Santiago Chile years ago as a Gold. I emailed in advance for a suite upgrade knowing I would have to pay. They initially offered a Fantastic Suite for $100 more per night or the WOW Suite for $400 more per night (5 night stay).
2 emails later and I was in the WOW Suite for $400 more total, for 5 nights. Point is, these offers are highly variable and flexible.