Resort smoking policy
#1
Original Poster
Join Date: Apr 2018
Programs: QR Privilege Club Marriott Bonvoy
Posts: 58
Resort smoking policy
Currently at the RC in Bali and noticed that even though the hotel rooms are non smoking, the balconies are not and it is making it unbearable for someone who has asthma. Anything the hotel should do about it? Spoke to the manager and he suggested we call back once we smell the smoke again, is he going to tell the other guests to kindly stop smoking or something?
(first time poster by the way, hello everyone)
(first time poster by the way, hello everyone)
#2
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Firstly, welcome to FT! I hope you find the forum welcoming and useful.
It sounds like there might not be a straight forward answer - Bali is somewhere visited by people from some heavy smoking countries. If your neighbours are particularly active smokers, perhaps you could be moved to another Villa? I would not expect this from a Marriott where you should really just live with policies, but at an RC it doesn’t seem unreasonable for them to try to move things around a bit.
It sounds like there might not be a straight forward answer - Bali is somewhere visited by people from some heavy smoking countries. If your neighbours are particularly active smokers, perhaps you could be moved to another Villa? I would not expect this from a Marriott where you should really just live with policies, but at an RC it doesn’t seem unreasonable for them to try to move things around a bit.
#3
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#5
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So asked the manager to move us, at first he offered us a room on the 2nd floor (we are currently on the top floor), we said we want the same view so then we were offered a pavilion villa again with no view so we declined. Picky? Yes. But we value the view from our balcony the most.
Also so when talking about the smoking policy to the on duty manager, he said and I quote ‘no one has ever complained about this, you are the first’. I think not.
Also so when talking about the smoking policy to the on duty manager, he said and I quote ‘no one has ever complained about this, you are the first’. I think not.
#6
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Entirely possible. In many places, the idea of prohibiting smoking outdoors would be scoffed at.
This was handled exceedingly well by the property. It is you who chose to put your view ahead of your health.
This was handled exceedingly well by the property. It is you who chose to put your view ahead of your health.
#7
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#9
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Join Date: Apr 2018
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I understand your point. I submitted to looking at the beautiful Balinese ocean from behind the balcony doors instead to avoid the smoke. IMO it’s sad to come to such a picturesque place and not have a good view!
#10
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I suggested smoking customers and non smoking customers be put in separate buildings for the junior suites. Probably will hear a sorry back from upper management and an offer of a couple hundred Marriott points
#11
Join Date: Dec 2007
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So asked the manager to move us, at first he offered us a room on the 2nd floor (we are currently on the top floor), we said we want the same view so then we were offered a pavilion villa again with no view so we declined. Picky? Yes. But we value the view from our balcony the most.
Also so when talking about the smoking policy to the on duty manager, he said and I quote ‘no one has ever complained about this, you are the first’. I think not.
Also so when talking about the smoking policy to the on duty manager, he said and I quote ‘no one has ever complained about this, you are the first’. I think not.
#12
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It would help to know what category room was booked by the OP, what category room was given at check in (and currently occupied), and what room categories were offered for a switch. While I generally object to taking a downgrade if there's a problem with my room, I realize that the higher category room cannot necessarily be better in every dimension. I'd probably be happy to take a much higher category room without smoking, especially since the OP had already had the opportunity to enjoy the view and presumably can do so from elsewhere in the property, such as in restaurants and bars.
If the OP rejects two offers to move to other rooms without smoking, I'm not sure what else the hotel can do or should be expected to do. Moving away from the smoke is the obvious solution and I'm not sure that any further customer service gesture is warranted in this case,
If the OP rejects two offers to move to other rooms without smoking, I'm not sure what else the hotel can do or should be expected to do. Moving away from the smoke is the obvious solution and I'm not sure that any further customer service gesture is warranted in this case,
#13
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It would help to know what category room was booked by the OP, what category room was given at check in (and currently occupied), and what room categories were offered for a switch. While I generally object to taking a downgrade if there's a problem with my room, I realize that the higher category room cannot necessarily be better in every dimension. I'd probably be happy to take a much higher category room without smoking, especially since the OP had already had the opportunity to enjoy the view and presumably can do so from elsewhere in the property, such as in restaurants and bars.
If the OP rejects two offers to move to other rooms without smoking, I'm not sure what else the hotel can do or should be expected to do. Moving away from the smoke is the obvious solution and I'm not sure that any further customer service gesture is warranted in this case,
If the OP rejects two offers to move to other rooms without smoking, I'm not sure what else the hotel can do or should be expected to do. Moving away from the smoke is the obvious solution and I'm not sure that any further customer service gesture is warranted in this case,
The point is that there are no non-smoking rooms/ villas at all, (you can smoke on every balcony and outside every villa). I am fully aware that the rooms offered to us are substantially more than our original room however the original problem lies within the management of the hotel, I am not complaining that the compensation so far is inadequate. My point is you cannot move away from the smoke because it is everywhere.
Another example would be the smoking area outside the breakfast restaurant is pointless because the smoke drifts towards all the non smoking tables anyway. (But that is another discussion for another day)
#14
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So asked the manager to move us, at first he offered us a room on the 2nd floor (we are currently on the top floor), we said we want the same view so then we were offered a pavilion villa again with no view so we declined. Picky? Yes. But we value the view from our balcony the most.
Also so when talking about the smoking policy to the on duty manager, he said and I quote ‘no one has ever complained about this, you are the first’. I think not.
Also so when talking about the smoking policy to the on duty manager, he said and I quote ‘no one has ever complained about this, you are the first’. I think not.
leaking into your room when the windows/doors are closed?
#15
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It sounds like the hotel attempted to accommodate you, but you turned down the options they offered. Not sure what you think they should do.