bonvoi

Hi,

I had added my correct date of birth to my Marriott profile a while ago. When I checked all my information again recently, it was first changed by a day!

I had planned to call Marriott to change it (since one cannot edit it after setting it), but now I checked again just before calling - and I saw that the date had changed yet again to now two days earlier than my actual birthday!

Does anyone else have similar experiences? If yes, what did you do to fix it, and did it "stick"?

Please let me know!

Thanks!

Oxon Flyer

Well, I just checked and mine is 13 days earlier than I set, which must have been done back on the old SPG site. So either it hasn’t been ported into Bonvoy correctly, or else it’s been edging backwards as per the OPs post.

WillBarrett_68

Mine is a day earlier as well.

nequine

Weirdly so is mine but I don't foresee it being a big issue.

Out of my Element

Have you crossed the International Date Line recently? 13 times?

kaizen7

Interestingly, mine was 1 day earlier!

Mr. Vker

Darn. I didn't get any younger.

ryw

Mine is listed as 2 days earlier. (I wonder if this is why I don't get an elite birthday night credit, though I don't know how they'd confirm whether or not the birthday on my profile is accurate). I noticed several months ago, but I haven't tried to call in and change it

DJ_Iceman

Mine's also one day earlier, and the phone number they have is an OOOLLLDDD one from a previous place of employment. But when I click to edit the information, the fields are correct and current. :scratchinghead:

KRSW

Marriott IT strikes again...

margarita girl

hotelprof

Bumping this to note that it's still an issue in 2021 - and that it might depend on which browser you view it in! (EDIT: Last part probably not true; see edit below.)

I noticed earlier today that my birthday was listed as one day earlier than it actually is. I was using Google Chrome on Windows 10, as I usually am.

I contacted Marriott and asked them to change it, and they indicated that they did.

But even after hard-refreshing the profile page in Chrome (and even viewing it in Incognito Mode), it continued to display as the day before my actual birthday.

However, when I tried it in Microsoft Edge - and on an Android device in Chrome, Firefox, and the Marriott app - it displayed correctly in all of those.

Sadly, I can't confirm whether it would've displayed correctly in those or not before I contacted Marriott, since I didn't think to check. In other words, I don't know if my birthday was ever actually incorrect on Marriott's end, or if their website just has an odd issue where it shows incorrectly but only in some browsers (e.g. Chrome) on some systems (e.g. Windows).

If it was actually on Marriott's end and they corrected it, I can think of no reason why it would still be displaying incorrectly in Chrome on Windows (even after a hard refresh or viewing it in Incognito), yet displaying correctly on other browsers/OS's.

Can anyone else experiencing this issue confirm if it suddenly displays correctly when you look at it on a different browser or system? More for curiosity than anything...

EDIT/UPDATE: Welp, color me surprised. I just checked again in Chrome - and it actually displays as the correct day now! No idea why it wouldn't have updated before (even after it did update when viewed elsewhere), but it seems it was probably wrong in Marriott's system after all.

SPN Lifer

I can't even find my birthday on the app.

hotelprof

You have to go to Account > Settings (the gear icon) > Manage Profile; then under Personal Information (with your address and such), click Edit. Annoyingly, it seems to make you verify your identity every time you do this (i.e. it'll text or email you a temporary code you have to enter). Then you can see your complete personal information, including birth date.

Oddly enough, unlike on the web interface, it seems to allow you to modify it on the app. I didn't try doing it, though, so I have no idea if it would actually let you. Since the web interface doesn't let you, I'd be surprised if it would actually go through.

EDIT/UPDATE: I just checked again in Chrome - and it actually displays as the correct day now! No idea why it wouldn't have updated before (even after it did update when viewed elsewhere), but it seems it was probably wrong in Marriott's system after all. Going to edit my previous post to reflect that.

yule_boy

I just checked my profile using Firefox on Windows 10 and my birthday is showing up as one day earlier, which would technically be yule_boy Eve. I was able to edit it from the app but it hasn't updated on the web, at least not yet.