Marriott Profile: Date of Birth Changing

Old Aug 18, 19, 11:20 am
Original Poster
Join Date: Jan 2019
Posts: 4
Marriott Profile: Date of Birth Changing


I had added my correct date of birth to my Marriott profile a while ago. When I checked all my information again recently, it was first changed by a day!

I had planned to call Marriott to change it (since one cannot edit it after setting it), but now I checked again just before calling - and I saw that the date had changed yet again to now two days earlier than my actual birthday!

Does anyone else have similar experiences? If yes, what did you do to fix it, and did it "stick"?

Please let me know!

bonvoi is offline  
Old Aug 18, 19, 2:01 pm
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 11,821
Well, I just checked and mine is 13 days earlier than I set, which must have been done back on the old SPG site. So either it hasn’t been ported into Bonvoy correctly, or else it’s been edging backwards as per the OPs post.
EuropeanPete likes this.

Last edited by Oxon Flyer; Aug 18, 19 at 2:06 pm
Oxon Flyer is offline  
Old Aug 18, 19, 2:10 pm
Join Date: Feb 2019
Posts: 773
Mine is a day earlier as well.
WillBarrett_68 is offline  
Old Aug 19, 19, 12:30 am
Join Date: Apr 2014
Location: Aberdeen, Scotland
Programs: BA Bronze, Emirates Silver, Virgin Silver, Marriott Titanium
Posts: 934
Weirdly so is mine but I don't foresee it being a big issue.
nequine is offline  
Old Aug 19, 19, 5:08 am
Join Date: Aug 2010
Location: Box Three Five Oh, Boston Mass, Oh two one three four
Programs: Loyal Order of Water Buffalos
Posts: 2,770
Have you crossed the International Date Line recently? 13 times?
Out of my Element is offline  
Old Aug 19, 19, 9:51 am
Join Date: Feb 2018
Programs: Bonvoy Amb , LCAH : Gold, Skywards : Gold
Posts: 1,456
Interestingly, mine was 1 day earlier!
kaizen7 is online now  
Old Aug 19, 19, 12:53 pm
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 8,535
Darn. I didn't get any younger.
Mr. Vker is offline  
Old Aug 19, 19, 1:25 pm
Join Date: May 2016
Location: OAK & SFO
Programs: WN A, DL FO, Marriott Plat
Posts: 662
Mine is listed as 2 days earlier. (I wonder if this is why I don't get an elite birthday night credit, though I don't know how they'd confirm whether or not the birthday on my profile is accurate). I noticed several months ago, but I haven't tried to call in and change it
ryw is offline  
Old Aug 19, 19, 2:56 pm
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz PC
Posts: 2,856
Mine's also one day earlier, and the phone number they have is an OOOLLLDDD one from a previous place of employment. But when I click to edit the information, the fields are correct and current. :scratchinghead:
DJ_Iceman is offline  
Old Aug 19, 19, 4:21 pm
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 1,855
Marriott IT strikes again...
KRSW is offline  
Old Aug 19, 19, 4:51 pm
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, SPG P100, Marriott Plat, Fairmont Plat
Posts: 12,229
Funnily enough, I had to fill out a questionnaire for Marriott today and I had to prove who I am. One of the questions was my birth day, so I checked to see if they changed it on me. Luckily they hadnít so I didnít have to decide which to use.

(I still canít believe that Marriott bought this garbage IT just a couple of years ago. It must have been a cheap refurbished system. )
margarita girl is offline  

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