Tipping at Concierge Lounge
Jul 16, 2019 | 8:25 am
#1
Original Poster
Join Date: Jan 2019
Location: NC
Posts: 117
Tipping at Concierge Lounge
I'm usually underwhelmed at the offerings at a Marriott concierge lounge, which makes requests for tipping that much more annoying ( I know, first world problems). I was at a lounge in a Westin this morning (Chicago) and when i sat down after grabbing some coffee and toast, the attendant came by with a receipt with space to add a tip. So instead of a tip jar, you are now obligated to pay for a tip by filling out the receipt. Is this becoming common practice at other properties? Do you have to fill out the receipt?
Jul 16, 2019 | 10:01 am
#2
Join Date: Apr 2000
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Posts: 4,459
I'm usually underwhelmed at the offerings at a Marriott concierge lounge, which makes requests for tipping that much more annoying ( I know, first world problems). I was at a lounge in a Westin this morning (Chicago) and when i sat down after grabbing some coffee and toast, the attendant came by with a receipt with space to add a tip. So instead of a tip jar, you are now obligated to pay for a tip by filling out the receipt. Is this becoming common practice at other properties? Do you have to fill out the receipt?
Jul 16, 2019 | 10:08 am
#3
Join Date: May 2004
Location: Toronto
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Posts: 2,979
They do this at the Sheraton in Montreal as well.
Fact is if I get some extra level of service I'll tip a few bucks...if not I don't even sign the thing...just walk out.
Fact is if I get some extra level of service I'll tip a few bucks...if not I don't even sign the thing...just walk out.
Jul 16, 2019 | 10:18 am
#4
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I have never once seen a receipt for anything in a concierge lounge. The only transactions that may occur would be honor bar charges right? In all of these cases there's just a little form to fill out and leave with the attendant.
The only thing I've ever seen are tip jars which are fine but honestly I don't really feel the need to tip in most cases. It's a self-serve buffet and I always take my dishes up to the tray and leave them there. If there is some real notable service of some kind that's one thing, however this isn't really ever my experience.
The only thing I've ever seen are tip jars which are fine but honestly I don't really feel the need to tip in most cases. It's a self-serve buffet and I always take my dishes up to the tray and leave them there. If there is some real notable service of some kind that's one thing, however this isn't really ever my experience.
Jul 16, 2019 | 10:22 am
#5
Join Date: Jan 2017
Posts: 823
From the title of the thread I knew the exact hotel you were going to mention.
I'm not sure exactly what the attendants do other than clear plates and wipe the tables down, how much should someone tip for that?
It's one of those things that makes you think twice about staying at a hotel the next time, I haven't actually been back to this hotel. I'm all for everyone being paid a fair wage, and I have no idea if these people are or aren't, but this is the wrong approach all together. It's just like tipping the housekeepers, I don't get it.
I'm not sure exactly what the attendants do other than clear plates and wipe the tables down, how much should someone tip for that?
It's one of those things that makes you think twice about staying at a hotel the next time, I haven't actually been back to this hotel. I'm all for everyone being paid a fair wage, and I have no idea if these people are or aren't, but this is the wrong approach all together. It's just like tipping the housekeepers, I don't get it.
Jul 16, 2019 | 10:38 am
#6
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I've only stayed at a couple of Marriott lounges where alcohol was sold by the drink on request. Neither of them had any sort of generalized receipt per guest like this. If I encountered this situation, I would ask the attendant more about the why I need to sign for something that is free to all who enter? In other words: either they come up with a good reason, or make them squirm to admit that it is a tip grab?
Jul 16, 2019 | 11:40 am
#7
Join Date: Apr 2015
Programs: Some
Posts: 6,705
I'm usually underwhelmed at the offerings at a Marriott concierge lounge, which makes requests for tipping that much more annoying ( I know, first world problems). I was at a lounge in a Westin this morning (Chicago) and when i sat down after grabbing some coffee and toast, the attendant came by with a receipt with space to add a tip. So instead of a tip jar, you are now obligated to pay for a tip by filling out the receipt. Is this becoming common practice at other properties? Do you have to fill out the receipt?
Jul 16, 2019 | 11:40 am
#8
Join Date: Mar 2006
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The Sheraton Cavalier in Saskatoon has done this for years, although not all the Lounge Attendants use them. One is particularly aggressive in doing so. Just to "help you" it also gives you the cash equivalent ( if you were to pay) for Breakfast and for evening Hors D'Oeuvres. No alcohol except by order from the main bar, billed to your room.
Jul 16, 2019 | 12:05 pm
#9
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I've seen this at:
Westin Diplomat (no longer in the SPG family)
Westin Resort Cancun (where they will chase after you if you leave the lounge without signing)
Sheraton Novi Detroit (I think)
There are others, but I can't think of them now.
Westin Diplomat (no longer in the SPG family)
Westin Resort Cancun (where they will chase after you if you leave the lounge without signing)
Sheraton Novi Detroit (I think)
There are others, but I can't think of them now.
Jul 16, 2019 | 12:12 pm
#10
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam.
Posts: 795
I express appreciation for good service and tip better than most people, but not everyone merits additional compensation from a guest just for performing the most basic functions of their job. With a couple of exceptions, the only places where the service in a lounge made me feel like a generous tip was deserved were in countries where tipping is not only unexpected but inappropriate.
Jul 16, 2019 | 12:13 pm
#11
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In the basic self-service lounge, this is ridiculous and offensive. I'd make sure management was aware of my opinion on the matter. Not that my opinion matters much, but if they get a steady stream of complaints, maybe they'll rethink the policy.
I've been to a few lounges with some form of table service or a full-service bartender where they were making cocktails to order. In that case, I'm fine adding a tip to a room charge. Odd thing is - in those lounges, I can't recall any kind of awkward request to tip. It was just a standard room-charge form with a tip line if there was a charge. No pressure to tip if there wasn't a room charge.
I've been to a few lounges with some form of table service or a full-service bartender where they were making cocktails to order. In that case, I'm fine adding a tip to a room charge. Odd thing is - in those lounges, I can't recall any kind of awkward request to tip. It was just a standard room-charge form with a tip line if there was a charge. No pressure to tip if there wasn't a room charge.
Jul 16, 2019 | 12:20 pm
#12
Join Date: Dec 2015
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Jul 16, 2019 | 12:51 pm
#13
Original Poster
Join Date: Jan 2019
Location: NC
Posts: 117
Yep, that was it. I was given an itemized receipt with 'concierge breakfast buffet $0.00' (don't remember exact wording), with space to add name, room number and tip.
I'll post a pic of it when I return tomorrow. Extent of attendants service was to bring me a bottle of water (I never asked for one but appreciated it) and then clear my plates.
I'll post a pic of it when I return tomorrow. Extent of attendants service was to bring me a bottle of water (I never asked for one but appreciated it) and then clear my plates.
Jul 16, 2019 | 1:23 pm
#15
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I'm usually underwhelmed at the offerings at a Marriott concierge lounge, which makes requests for tipping that much more annoying ( I know, first world problems). I was at a lounge in a Westin this morning (Chicago) and when i sat down after grabbing some coffee and toast, the attendant came by with a receipt with space to add a tip. So instead of a tip jar, you are now obligated to pay for a tip by filling out the receipt. Is this becoming common practice at other properties? Do you have to fill out the receipt?
Not.
It's just a tip line. This topic is covered time and again on FT, not necessarily in the context of hotel lounges.