Keyless entry - does anyone use this feature?
Jul 3, 2019 | 2:59 pm
#16
Join Date: Feb 2018
Location: ROC
Programs: JMB, AMC
Posts: 314
I find it easier/faster to just stick the card key in a spare credit card slot in my wallet and hold up the wallet to the lock to open it.
Long as there's no other RFID cards in there, no problems seen and don't need to hunt your pockets for the card.
Long as there's no other RFID cards in there, no problems seen and don't need to hunt your pockets for the card.
Jul 3, 2019 | 4:21 pm
#17
Join Date: Jan 2009
Location: San Francisco
Programs: UA 1K/AS Titanium …Bonvoy Titanium..Hertz Presidents Club
Posts: 1,349
Use keyless entry all the time and find it great. I hate dealing with the check in/out experience and that is even with my platinum titanium status. Never had an issue with the system .
Jul 3, 2019 | 4:27 pm
#18
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott LT Plat | Hyatt Explorist
Posts: 13,291
Am curious as I have issues constantly.
Jul 3, 2019 | 4:33 pm
#19
Join Date: Jan 2009
Location: San Francisco
Programs: UA 1K/AS Titanium …Bonvoy Titanium..Hertz Presidents Club
Posts: 1,349
I have a iPhone X. I’m actually at an Aloft now and find them quite reliable. I have stayed at Marriott Times Square a few times and it always worked. I guess it helps to prepare, meaning have the key ready when boarding the elevator if it is required to get to your floor and pull it up when walking to your room. Also, I do not use the Hotels Wifi and use my own data when using the key. My thing is to bypass the front desk .
Jul 3, 2019 | 5:34 pm
#20
Join Date: Nov 2010
Location: BNA
Programs: DL DM 1.6 MM , Hilton Dia, Marriott LT Plat, Hyatt Discoverist
Posts: 766
I normally use it when it is available. I like skipping the front desk when I initially arrive at a hotel. I also pick up a plastic key at some point when there is no line and keep it in my wallet as a back up.
Jul 3, 2019 | 6:05 pm
#22
Join Date: Nov 2015
Location: At the moment? ...
Programs: DL DM, Marriott Titanium
Posts: 377
I’ve tried it many times over and cannot get it to work reliably, both at Marriotts and Hiltons. I will not try again until my room key can be added as an Apple Wallet item (like an airline BP) on my phone and watch, and the applicable rooms unlock with as much ease.
Jul 3, 2019 | 6:30 pm
#23
Join Date: Oct 2015
Posts: 841
I usually store my keycard in my phone case (there's a small flap in the cover that can fit 1-2 cards) since taking a keycard out of my wallet can get annoying when you're running around the hotel and I tend to drop them when they are loose in my pocket.
I simply tap my phone to open the door lock and elevator. Doesn't matter if my bluetooth is on, Bonvoy app works, phone is unlocked, or even if my phone is still alive after a long day
I also prefer this because I won't leave my room without my phone, whereas I may leave without my wallet.
I simply tap my phone to open the door lock and elevator. Doesn't matter if my bluetooth is on, Bonvoy app works, phone is unlocked, or even if my phone is still alive after a long day
I also prefer this because I won't leave my room without my phone, whereas I may leave without my wallet.
Jul 3, 2019 | 6:32 pm
#24
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,311
I've never used at Marriott. It's rarely offered and I don't really trust Marriott IT. Have used Hilton's a few times, and would use it again. Hilton has a better app. I especially like the ability to select rooms from a map.
Jul 4, 2019 | 6:17 am
#27
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,639
Now, if you don't check in online, have special requests, or want a paper copy of your bill, those are all processes. But the mobile key doesn't help with those.
That said, other than shaving a few seconds off the check in process, I don't find online check in that helpful either. As others have said, if you could select your room like in the Hilton app, it would make a lot more sense.
Jul 4, 2019 | 5:17 pm
#28
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,436
Jul 5, 2019 | 9:57 am
#29
Join Date: Jan 2009
Location: San Francisco
Programs: UA 1K/AS Titanium …Bonvoy Titanium..Hertz Presidents Club
Posts: 1,349
More often than not, in the past I often waited in line for a period of time to get that key. I was in Dubai three months ago and stayed at the JW. Imdid mobile check in and I waited 15-20 minutes to get that key. So, to each his own but I hate waiting in lines.
Jul 5, 2019 | 9:52 pm
#30
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,890
As others have noted, it's not terribly reliable...IF it's supported. I've only had it work once, and even then it only worked for the first day of the stay. After that the app would show that I'm staying at the hotel, but never gave the option for mobile key.
Overall, other than trying to speed checking in and getting to my room (especially after a long flight), I don't see it as being all that great of a benefit.
Overall, other than trying to speed checking in and getting to my room (especially after a long flight), I don't see it as being all that great of a benefit.