"Arrival Information" Section on Marriott Website Gone?
Apr 13, 2019, 5:13 pm
#1
Original Poster
Join Date: May 2016
Location: ATL
Programs: DL GM, Marriott Titanium
Posts: 1,241
"Arrival Information" Section on Marriott Website Gone?
I was looking for check in time and parking information for some upcoming stays and to my surprise I couldn't find it on any properties. On the desktop website, this information used to be in a dropdown section called "Arrival Information", when looking at "All Hotel Details" for a specific property. This used to have check in/check out times, cost of parking, internet costs, and a description of how many floors/rooms/suites the property has.
This seems to be gone on all property pages (I did a quick spot check of the SFO Westin, Crystal Gateway Marriott, and NYC Downtown Marriott, and none of them have it). The internet archive shows the section on the Crystal Gateway page as of last fall, so I know I'm not crazy and imagining this section was there! I don't see the info when I checked on the mobile app either, so it seems like it's on Marriott's end.
Anyone else seeing the same thing or know why this is happening?
This seems to be gone on all property pages (I did a quick spot check of the SFO Westin, Crystal Gateway Marriott, and NYC Downtown Marriott, and none of them have it). The internet archive shows the section on the Crystal Gateway page as of last fall, so I know I'm not crazy and imagining this section was there! I don't see the info when I checked on the mobile app either, so it seems like it's on Marriott's end.
Anyone else seeing the same thing or know why this is happening?
Apr 13, 2019, 5:25 pm
#2
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
I didn't notice it until you started the thread, but I just did a spot check of some properties & you're right - the info's not there anymore. It must be a recent change because I know I checked on some things that were in hotel details recently that were there & not there now. Wondering if IT is tinkering w/ the website & the info will be back again at the beginning of the week.
Cheers.
Cheers.
Apr 13, 2019, 7:27 pm
#4
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
I'm hoping it's a temporary thing/IT is mucking around & it will return back to normal. If not this would definitely need to be run up the flagpole. People need that info!
Cheers.
Cheers.
Apr 13, 2019, 7:29 pm
#5
Join Date: Dec 2007
Location: SFO
Posts: 4,914
Apr 13, 2019, 7:36 pm
#6
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Location: Minneapolis: DL DM charter 2.3MM
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I usually check the parking information under location/maps before making a booking.
Apr 13, 2019, 8:08 pm
#7
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
Trust MAR to make it a bit hard. Found the info that used to be on the hotel website.
If you do a search for a property or city on the MAR website from the home page, it will bring up the various options. Pick the property you want & it will bring up the property w/ basic info at a glance (w/ a link to the property website, but don't click that), but below the property quick info it will have drop down menus for overview, amenities & guest rooms. Click on amenities & it brings up all the info you need/are looking for.in detail.
Cheers.
If you do a search for a property or city on the MAR website from the home page, it will bring up the various options. Pick the property you want & it will bring up the property w/ basic info at a glance (w/ a link to the property website, but don't click that), but below the property quick info it will have drop down menus for overview, amenities & guest rooms. Click on amenities & it brings up all the info you need/are looking for.in detail.
Cheers.
Apr 13, 2019, 8:27 pm
#8
Original Poster
Join Date: May 2016
Location: ATL
Programs: DL GM, Marriott Titanium
Posts: 1,241
Trust MAR to make it a bit hard. Found the info that used to be on the hotel website.
If you do a search for a property or city on the MAR website from the home page, it will bring up the various options. Pick the property you want & it will bring up the property w/ basic info at a glance (w/ a link to the property website, but don't click that), but below the property quick info it will have drop down menus for overview, amenities & guest rooms. Click on amenities & it brings up all the info you need/are looking for.in detail.
Cheers.
If you do a search for a property or city on the MAR website from the home page, it will bring up the various options. Pick the property you want & it will bring up the property w/ basic info at a glance (w/ a link to the property website, but don't click that), but below the property quick info it will have drop down menus for overview, amenities & guest rooms. Click on amenities & it brings up all the info you need/are looking for.in detail.
Cheers.
Apr 14, 2019, 6:31 am
#12
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
I’ve been using this since the merger, but there tends to be only occasionally useful info on this page - I’ve been having to go to Tripadvisor and doing searches for things like transfers, etc. Excited that the relevant info might still be out there on hidden webpages - will try the hint for next time.
Apr 14, 2019, 7:23 am
#13
Join Date: Aug 2011
Location: Yangon
Programs: LH, PG, BA, SPG, HH
Posts: 319
