Strange Loss Prevention Notice Slipped Under Door. Anyone get this?
Apr 11, 2019, 6:36 am
#17
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Don't read anything into it. Typical marketing-speak for:
"This property is in a tough location with lots of student problems and petty thievery. We take it seriously and will pursue you if you trash the room or steal the towels."
Why on earth would you care (unless you've got some massive party planned in the room)?
"This property is in a tough location with lots of student problems and petty thievery. We take it seriously and will pursue you if you trash the room or steal the towels."
Why on earth would you care (unless you've got some massive party planned in the room)?
Apr 11, 2019, 8:19 am
#18
Join Date: Nov 2005
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I would pack up my stuff, go to the front desk, ask for the manager, and check out. Tell them you are leaving early cause the note and the manner in which it was delivered made me feel unsafe at their property.
Apr 11, 2019, 8:42 am
#20
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Thinking about this .... I think its a polite way of saying don't have parties at our hotel.
Sort of like the polite notices at a W about bringing in coolers ....
Sort of like the polite notices at a W about bringing in coolers ....
Apr 11, 2019, 8:44 am
#21
Join Date: Nov 2013
Posts: 4,374
(a) shouldn’t send this letter to elite status guests
(b) should up their insurance coverages instead of distributing passive-aggressive letters to any guest
I am sympathetic to properties in a tough location. I am not sympathetic to this property’s way of coping.
Apr 11, 2019, 9:03 am
#22
Join Date: Dec 2010
Location: DEL
Posts: 1,056
Hah, this is great.
I stayed at this hotel ~3 weeks ago and didn't get this letter, but it doesn't surprise me at all. The property isn't really in a sketchy area--it's at the western edge of the UMD campus across from a neighborhood of single-family homes. The sketchy stuff in College Park is all near Route 1 clear on the other side of campus, and University doesn't get sketchy for a good mile headed west. If I were to describe the management in one word, though, it would be "clueless". No one seems to have any idea what's going on. Wrong room type, billing errors, you name it, they mess it up.
My guess, given the specific mention of packages, is that the front desk lost yet another one and is tired of people complaining about it so they offloaded it to security. One of my colleagues had them lose a package but eventually find it, and another FTer who stayed there had the same issue not too long ago.
I'm in this area for work often enough, but my one experience with this hotel was plenty. Do not recommend.
I stayed at this hotel ~3 weeks ago and didn't get this letter, but it doesn't surprise me at all. The property isn't really in a sketchy area--it's at the western edge of the UMD campus across from a neighborhood of single-family homes. The sketchy stuff in College Park is all near Route 1 clear on the other side of campus, and University doesn't get sketchy for a good mile headed west. If I were to describe the management in one word, though, it would be "clueless". No one seems to have any idea what's going on. Wrong room type, billing errors, you name it, they mess it up.
My guess, given the specific mention of packages, is that the front desk lost yet another one and is tired of people complaining about it so they offloaded it to security. One of my colleagues had them lose a package but eventually find it, and another FTer who stayed there had the same issue not too long ago.
I'm in this area for work often enough, but my one experience with this hotel was plenty. Do not recommend.
Apr 11, 2019, 9:12 am
#23
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
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Posts: 5,234
Hah, this is great.
I stayed at this hotel ~3 weeks ago and didn't get this letter, but it doesn't surprise me at all. The property isn't really in a sketchy area--it's at the western edge of the UMD campus across from a neighborhood of single-family homes. The sketchy stuff in College Park is all near Route 1 clear on the other side of campus, and University doesn't get sketchy for a good mile headed west. If I were to describe the management in one word, though, it would be "clueless". No one seems to have any idea what's going on. Wrong room type, billing errors, you name it, they mess it up.
My guess, given the specific mention of packages, is that the front desk lost yet another one and is tired of people complaining about it so they offloaded it to security. One of my colleagues had them lose a package but eventually find it, and another FTer who stayed there had the same issue not too long ago.
I'm in this area for work often enough, but my one experience with this hotel was plenty. Do not recommend.
I stayed at this hotel ~3 weeks ago and didn't get this letter, but it doesn't surprise me at all. The property isn't really in a sketchy area--it's at the western edge of the UMD campus across from a neighborhood of single-family homes. The sketchy stuff in College Park is all near Route 1 clear on the other side of campus, and University doesn't get sketchy for a good mile headed west. If I were to describe the management in one word, though, it would be "clueless". No one seems to have any idea what's going on. Wrong room type, billing errors, you name it, they mess it up.
My guess, given the specific mention of packages, is that the front desk lost yet another one and is tired of people complaining about it so they offloaded it to security. One of my colleagues had them lose a package but eventually find it, and another FTer who stayed there had the same issue not too long ago.
I'm in this area for work often enough, but my one experience with this hotel was plenty. Do not recommend.
Apr 11, 2019, 10:15 am
#24
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Is this the conference center on the edge of campus that seems to be part of the university?
Maybe the GM wrote the notice and ordered that it be delivered to all Bonvoy elite rooms, but I wonder whether there's also a version for everyone else, with the employee who delivers them being responsible to putting the correct version under every door.
Wouldn't it be cheaper and more effective to give these things to arriving guests at check in so that they get the "information" at the beginning of the stay?
Maybe the GM wrote the notice and ordered that it be delivered to all Bonvoy elite rooms, but I wonder whether there's also a version for everyone else, with the employee who delivers them being responsible to putting the correct version under every door.
Wouldn't it be cheaper and more effective to give these things to arriving guests at check in so that they get the "information" at the beginning of the stay?
Apr 11, 2019, 11:42 am
#26
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Apr 11, 2019, 11:44 am
#27
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Apr 11, 2019, 11:56 am
#28
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I would. Really.
If the GM laughed me I'd be leaving. Guests are guests. Or at least they used to be when I ran Courtyards.
That seems a bit excessive for a meaningless price of paper that shouldn’t have caused more than a couple of seconds of wasted time and is easily tossed aside as mentioned above. I mean to each his/her own but if I were the GM I’d have a hard time not laughing at that response.
Others are suggesting here that the GM might have written the note. If so, then s/he should have signed it.
The note is bizarre at best, creepy and sinister at worst. It has no business being slipped under guest doors. As others have noted, if you want to emphasize security, give it to guests with the key packet at check-in. And for the love of God, have it written to make sense.
Apr 11, 2019, 11:56 am
#29
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Join Date: Jun 2013
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Anyone familiar with the works of Robert Anton Wilson must wonder if there is an employee (probably disgruntled) who is channeling Markoff Chaney with that memo. It's an almost perfect example of his theory of subliminal semantic disruption.
Apr 11, 2019, 12:18 pm
#30
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Location: DCA
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Properties
(a) shouldn’t send this letter to elite status guests
(b) should up their insurance coverages instead of distributing passive-aggressive letters to any guest
I am sympathetic to properties in a tough location. I am not sympathetic to this property’s way of coping.
My guess is that they're just as happy to shed the "guests" who take offense at this.