Upcoming Award Stay Keeps Switching to 8 Guests
Mar 28, 2019, 7:08 pm
#1
Original Poster
Join Date: Mar 2002
Location: Madison, NJ
Programs: DL PM, Marriot Platinum
Posts: 2,560
Upcoming Award Stay Keeps Switching to 8 Guests
Booked a reservation at the Marriott Desert Springs for April using points. I requested a suite night upgrade and everything has been fine until today. Checked my reservation and our 1 room with 4 guests reservation now shows 8 guests.
I called Bonvoy service and they started trying to fix the reservation and hit some road blocks. They decided to rebook the reservation and then cancel the old one. In that process they managed to lose my suite night request but were able to fix the number or guests.
A few hours later I have lost 5 suite awards (for the moment) and the reservation once again shows 8 guests in the room.
Has as anyone experience this issue?
I called Bonvoy service and they started trying to fix the reservation and hit some road blocks. They decided to rebook the reservation and then cancel the old one. In that process they managed to lose my suite night request but were able to fix the number or guests.
A few hours later I have lost 5 suite awards (for the moment) and the reservation once again shows 8 guests in the room.
Has as anyone experience this issue?
Mar 29, 2019, 7:37 am
#2
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
Booked a reservation at the Marriott Desert Springs for April using points. I requested a suite night upgrade and everything has been fine until today. Checked my reservation and our 1 room with 4 guests reservation now shows 8 guests.
I called Bonvoy service and they started trying to fix the reservation and hit some road blocks. They decided to rebook the reservation and then cancel the old one. In that process they managed to lose my suite night request but were able to fix the number or guests.
A few hours later I have lost 5 suite awards (for the moment) and the reservation once again shows 8 guests in the room.
Has as anyone experience this issue?
I called Bonvoy service and they started trying to fix the reservation and hit some road blocks. They decided to rebook the reservation and then cancel the old one. In that process they managed to lose my suite night request but were able to fix the number or guests.
A few hours later I have lost 5 suite awards (for the moment) and the reservation once again shows 8 guests in the room.
Has as anyone experience this issue?
Mar 29, 2019, 7:52 am
#4
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
I've had the same thing happen ever since I've been booking on marriott.com. And often the app and website show a different number of guests, too.