Getting reservations honored at old points rate? No response from Bonvoy
Feb 26, 2019, 9:23 pm
#1
Original Poster
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 988
Getting reservations honored at old points rate? No response from Bonvoy
Has anybody had recent success getting their old bookings prior to the new category changes honored at the lower rates? I read multiple data points from people who used points advance where a quick call to Marriott Rewards resolved the problem by either doing some manual adjustment or crediting them the difference in points to satisfy the booking at the higher rate. I called twice last week after meeting the old amount of points required and was told it would take few days for them to submit the inquiry to a different department. It's coming up on a week now and still crickets. In fact, one of the representatives sounded very suspect when I said in my previous conversations with MR, I was assured by booking would fall under the old rate as long as I made no changes.
Luckily I have a few months before I need to travel, but does anyone have any recent successes?
Luckily I have a few months before I need to travel, but does anyone have any recent successes?
Feb 27, 2019, 6:08 am
#2
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
Has anybody had recent success getting their old bookings prior to the new category changes honored at the lower rates? I read multiple data points from people who used points advance where a quick call to Marriott Rewards resolved the problem by either doing some manual adjustment or crediting them the difference in points to satisfy the booking at the higher rate. I called twice last week after meeting the old amount of points required and was told it would take few days for them to submit the inquiry to a different department. It's coming up on a week now and still crickets. In fact, one of the representatives sounded very suspect when I said in my previous conversations with MR, I was assured by booking would fall under the old rate as long as I made no changes.
Luckily I have a few months before I need to travel, but does anyone have any recent successes?
Luckily I have a few months before I need to travel, but does anyone have any recent successes?
On the issue of whether old points rates will be honoured using points advance if the e-certificates are issued after March 5th, we are awaiting clarification from the lurkers who are following up. This issue is already being discussed in this thread:
Annual Award Category Changes - Effective March 5, 2019.
However, time is quickly running out....
Feb 27, 2019, 7:43 am
#3
Original Poster
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 988
Feb 27, 2019, 7:45 am
#4
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
Feb 27, 2019, 4:16 pm
#5
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
Feb 28, 2019, 11:03 am
#7
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
Never clarified/communicated what? Category changes were very widely communicated in August and they have been very widely communicated over the last several weeks.
Feb 28, 2019, 11:16 am
#8
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
Whether points advance redemption bookings (without issuing the e-certificate because you don’t have the required points for the redemption, hence the use of the points advance feature), booked under old rates, will be honoured post 5th March (and on other dates in the future when categories change). The lurkers haven’t been able to get an answer on it but I know they are trying!
The points refund according to the post above offers hope?!