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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Targeted Promotions, 2019 (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1954623-targeted-promotions-2019-a.html)

khkchan Feb 5, 2019 7:22 am

Got the 22.5k 3 stay offer, based in Canada. LTG.

Finally a promo that steers me temporarily away from Hilton.

sethMCOflyer Feb 5, 2019 7:24 am


Originally Posted by Long Distance (Post 30741350)
Which rocket scientist in the corp office thought giving some a promo and others not was a good idea. I know, how would we ever find out that Joe was offered a promo and Dave was not.

No promo for me so Hilton with double points wins for the next four months.

I wouldn't be too upset about not getting elite night credits, however finding out they have point promotions as well is annoying. It's okay though, I'm already moving a lot of my stays away from Marriott this year. The program benefits and consistency between properties made me want to only stay with them, now I'm happy to stay anywhere that has the best value for the price.

wanderlust99 Feb 5, 2019 7:31 am

LTPPE (during sweep) and also current PPE. Got the double elite night offer for 2 months. :(

Better than nothing, I guess.

CL9 Feb 5, 2019 7:34 am

No promo for me too...


Originally Posted by Long Distance (Post 30741350)
Which rocket scientist in the corp office thought giving some a promo and others not was a good idea. I know, how would we ever find out that Joe was offered a promo and Dave was not.
...

I can't understand too. Maybe this worked in the past when no social medias exists. But they should already know that customers share their experince now.
And that customers who get nothing get more and more frustrated...

MountainGuy Feb 5, 2019 7:40 am

Nothing for me, PPE with 15 nights so far this year. I do wonder if frequency ties in, I have reservations for each week this month already made. Double EQN would have been nice :/

Cledaybuck Feb 5, 2019 7:50 am


Originally Posted by Oxon Flyer (Post 30741109)
I got by email :



Meh.

No end-date specified in the email.

One registration has been done, it then says



So, what are "Double Bonus points", exactly ? Base points are doubled ? Base plus elite bonus doubled ? Elite bonus only doubled ?

There seems to be pattern emerging here with stuff coming out of Marriott at the moment being sloppy and not properly sense-checked and tested (ref, for example the recent game promo, and the 'end-of-year statement' email). :(

Is it really just lately though? How long have they had their vague when to cancel by policy?

Cledaybuck Feb 5, 2019 8:00 am


Originally Posted by copyright1997 (Post 30740018)
I too have no email and nothing on app but Marriott website shows the 3k, 6k, 9k offer for paid stays 1,2,3.

i had a paid stay scheduled for March 1 which I converted to award stay (using up a cat 1-4 award night certificate). I doubt I will convert it back for 3k points.

Not that it matters what I think, but these targeted offers are dumb dumb dumb in this age of social media. Instead of good will, all you end up doing is piss off segments of your most aware and most vocal customers. I know that they are the rage of the analytics and customer segmentation crowd, I've seen it in action up close and think they are missing the negative effects...as can be seen in this thread.

Not just the negative effect, but I am not sure they are very good at who they target. I got nothing from Marriott this time even though I would consider changing several stays to Marriott hotels with some of these promos (which is what I assume their goal is). By contrast, AA targeted me for free platinum through May 15, which is going to get them $0 in extra revenue and may cost them a minor amount of money. Maybe they are just bad at targeting me.

NJNY Feb 5, 2019 8:04 am

I'm a US-based Plat with 0 stays so far this year. I have a 2-night stay booked this month, nothing else. And no offer at all.

So I don't think it's just targeting those with less activity.

Makes me feel better about staying with Hyatt. I'll keep Marriott as the second choice only when it's more convenient.

escapefromphl Feb 5, 2019 8:29 am


Originally Posted by CL9 (Post 30741562)
No promo for me too...

I can't understand too. Maybe this worked in the past when no social medias exists. But they should already know that customers share their experince now.
And that customers who get nothing get more and more frustrated...

They can incentivize more stays with lower costs, I think they assume there is no negative effect on those who don't get the promo, who are effectively already locked in?

Plumber Feb 5, 2019 8:37 am

LTPP with 50 nights last year.

Got this one, in the 'Promotions" tab...i did not get the email, seems for some reason that my email preferences had reset to 'do not send'.

Earn up to 22,500 bonus points after only three eligible paid stays.

  • Register today.
  • Stay at any of our 6,700 participating hotels and resorts worldwide now through 05/31/2019.
  • Get 6,000 bonus points after one stay, 7,500 additional points after your second stay and 9,000 more points after your third stay.

travelinmanS Feb 5, 2019 8:39 am

These kind of promos really make people angry and turn them off from Marriott. With the transparency of today's world, doing targeted promotions for things like this is more likely to engender more bad will than good will.

Twickenham Feb 5, 2019 8:48 am

Put me in the 'I got a rock' category. And the thing is...


Originally Posted by escapefromphl (Post 30741739)
I think they assume there is no negative effect on those who don't get the promo, who are effectively already locked in?

I'm planning a last-minute escape the cold trip, and haven't reserved anything yet. A promo would make me want to stick with Marriott properties, no promo makes me look elsewhere...

manually Feb 5, 2019 9:13 am

Ambassador this year, I and I did not get any promo either. Did any Ambassador member get any promo offer?

AirMiles2001 Feb 5, 2019 9:17 am


Originally Posted by travelinmanS (Post 30741770)
These kind of promos really make people angry and turn them off from Marriott. With the transparency of today's world, doing targeted promotions for things like this is more likely to engender more bad will than good will.

I very much agree with this statement. I gave the benefit of the doubt to Marriott through this whole IT merger mess and stuck with them, but now something like this makes me ready to jump ship. I've got LTPP so I guess they think they have nothing to offer me but the truth is I have no reason at all to be loyal since I already have status for life and the SNA's aren't a great reason. I can easily take my 100+ nights a year to somewhere that will appreciate them.

The guy I work next to go a nice promotion and I've got nothing.

Anyone had luck calling in and getting added? What a hassle.

AirMiles2001 Feb 5, 2019 9:20 am


Originally Posted by Twickenham (Post 30741808)
Put me in the 'I got a rock' category. And the thing is...



I'm planning a last-minute escape the cold trip, and haven't reserved anything yet. A promo would make me want to stick with Marriott properties, no promo makes me look elsewhere...

I've currently got my hotel stays booked through April and it is about 20 nights. That might play a role in selecting who gets the promo but since none of mine are prepaid I can cancel them in just a few minutes.


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