hyedmd

One issue that I've had is that whenever I do mobile check in before I actually show up at the hotel, the front desk isn't aware of that. Not sure if this is the app issue or just the hotel staff isn't really paying much attention.

By the way, is there a way to add your profile picture to the app or web account?

stuartpig

Combination if both. I get one automated reply saying the chat function is “looping “ and they will eventually respond. Another hotel where I used it they said they didn’t get the message until 24 hours after I sent it. I think the hotel front desks just don’t have time to respond but it is saving them time to on a phone call which will be way longer while I try to explain while they do their standard spiel!!

flyerCO

I'm having an issue in the Marriott app.

I have the display price including all taxes/fees option selected.

It shows a price of $76 per night (with all taxes/fees). If I remove the option it shows the nightly fee to be $67. However when I get to hotel the hotel is charging me $76 as the room rate (before raxes/fees). Per their system they have no clue where $67 base rate comes from. $86 is the total they show including taxes/fees.

I've gone and done a dummy reservation for future. It shows $76 total, $67 base. However if I click on details, it tells me the one night penalty if fail to cancel is $86! Thus I believe the hotel is correct and the app is showing the wrong rate. My question is where is the $67 amount coming from. The hotel calculated the total if was $67 base rate and it comes out to $76 total. I showed them the dummy reservation and they verified in their system that the total with taxes and fees is actually their base rate.

1)Has anyone else had this issue
2)who in the end made it right? Hotel was very willing to do so, but I feel this is a Marriott corporate issue and hotel shouldn't be stiffed due to app error.

margarita girl

What does your confirmation email say? What does the website say?

The Lurkers will be along any second now asking you to send your confirmation number so they can look into this for you, so might as well send in your info to get the ball rolling. Sounds like Marriott IT being its usual mediocre self.

flyerCO

I don't have access to the email so cant see what it says. However I am noticing the same issue when looking to book at other hotels in the app.

Website shows correctly.

margarita girl

Then I’d say let the Lurkers look into it for you. Personally, I never book using the app, so can’t compare but it sure sounds like an IT screw up, again.

I also think you are entitled to the $67 rate since that is what the app quoted you.

flyerCO

The hotel gave no pushback on getting the rate shown. (They just asked I show them via making a future reservation while at FD) Im more hoping to fix the issue. As taxes vary so much I prefer searching with them included.

MaxFlyer

Anyone experiencing issues in searching for hotels in New York via the app?
The app brings back an error message saying that this feature is temporarily unavailable, however, searching on the website works fine for any date.
This has been happening for a few weeks now.
I've raised the issue via the app feedback feature.

MaxFlyer

Anyone else experiencing the above search issue or is it just me?

escapefromphl

No works for me in latest iOS app version (9.27.0)

davidw70

I’m getting it on some searches and have done for some time. Other searches work fine. Where it is erroring, it seems to work if I type in the exact hotel as opposed to the area.

MaxFlyer

I’m also on the same version.

MaxFlyer

I just tried searching by specific hotel which worked for me too but it’s not a great workaround.

nexus7556

I am having the same issue on the latest Android version of the app.

aussiechris

Yes I get the same error for NYC. Works well for other locations