The Marriott Bonvoy App - discussion thread
#121
Join Date: Apr 2020
Programs: Marriott Bonvoy Titanium; AS 100k; BA Silver; UA Silver
Posts: 442
One issue that I've had is that whenever I do mobile check in before I actually show up at the hotel, the front desk isn't aware of that. Not sure if this is the app issue or just the hotel staff isn't really paying much attention.
By the way, is there a way to add your profile picture to the app or web account?
By the way, is there a way to add your profile picture to the app or web account?
Last edited by hyedmd; Aug 20, 2020 at 11:12 pm
#122
Join Date: Nov 2016
Programs: Marriott Rewards
Posts: 453
I find it tends to work quite well, and has improved as earlier versions seemed liable to lose the connection/chat messages. It isn't like it is a critical feature, but a nice-to-have and a useful way to communicate with a property when out and about (i.e. away from the hotel), or where you have a non urgent request. For example I used it to book a hotel restaurant before check-in recently with zero issue before I checked in and was on my way, easier than calling. I don't think it is a killer feature but a nice to have and anything that lets hotels communicate electronically rather than via phone or f2f is an improvement, and useful for COVID. I doubt it is very heavily used however, hence response times are quick.
Perhaps in your case stuartpig it is the hotel rather than Marriott at fault (Marriott can enable the app, but can't force hotel staff to pay attention and answer)
Perhaps in your case stuartpig it is the hotel rather than Marriott at fault (Marriott can enable the app, but can't force hotel staff to pay attention and answer)
#123
FlyerTalk Evangelist
![Hilton Contributor Badge](/forum/products/hotel-reviews/img/badges/hhonorscontributor.png)
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,241
App issues when using total taxes/fees display
I'm having an issue in the Marriott app.
I have the display price including all taxes/fees option selected.
It shows a price of $76 per night (with all taxes/fees). If I remove the option it shows the nightly fee to be $67. However when I get to hotel the hotel is charging me $76 as the room rate (before raxes/fees). Per their system they have no clue where $67 base rate comes from. $86 is the total they show including taxes/fees.
I've gone and done a dummy reservation for future. It shows $76 total, $67 base. However if I click on details, it tells me the one night penalty if fail to cancel is $86! Thus I believe the hotel is correct and the app is showing the wrong rate. My question is where is the $67 amount coming from. The hotel calculated the total if was $67 base rate and it comes out to $76 total. I showed them the dummy reservation and they verified in their system that the total with taxes and fees is actually their base rate.
1)Has anyone else had this issue
2)who in the end made it right? Hotel was very willing to do so, but I feel this is a Marriott corporate issue and hotel shouldn't be stiffed due to app error.
I have the display price including all taxes/fees option selected.
It shows a price of $76 per night (with all taxes/fees). If I remove the option it shows the nightly fee to be $67. However when I get to hotel the hotel is charging me $76 as the room rate (before raxes/fees). Per their system they have no clue where $67 base rate comes from. $86 is the total they show including taxes/fees.
I've gone and done a dummy reservation for future. It shows $76 total, $67 base. However if I click on details, it tells me the one night penalty if fail to cancel is $86! Thus I believe the hotel is correct and the app is showing the wrong rate. My question is where is the $67 amount coming from. The hotel calculated the total if was $67 base rate and it comes out to $76 total. I showed them the dummy reservation and they verified in their system that the total with taxes and fees is actually their base rate.
1)Has anyone else had this issue
2)who in the end made it right? Hotel was very willing to do so, but I feel this is a Marriott corporate issue and hotel shouldn't be stiffed due to app error.
#124
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,653
I'm having an issue in the Marriott app.
I have the display price including all taxes/fees option selected.
It shows a price of $76 per night (with all taxes/fees). If I remove the option it shows the nightly fee to be $67. However when I get to hotel the hotel is charging me $76 as the room rate (before raxes/fees). Per their system they have no clue where $67 base rate comes from. $86 is the total they show including taxes/fees.
I've gone and done a dummy reservation for future. It shows $76 total, $67 base. However if I click on details, it tells me the one night penalty if fail to cancel is $86! Thus I believe the hotel is correct and the app is showing the wrong rate. My question is where is the $67 amount coming from. The hotel calculated the total if was $67 base rate and it comes out to $76 total. I showed them the dummy reservation and they verified in their system that the total with taxes and fees is actually their base rate.
1)Has anyone else had this issue
2)who in the end made it right? Hotel was very willing to do so, but I feel this is a Marriott corporate issue and hotel shouldn't be stiffed due to app error.
I have the display price including all taxes/fees option selected.
It shows a price of $76 per night (with all taxes/fees). If I remove the option it shows the nightly fee to be $67. However when I get to hotel the hotel is charging me $76 as the room rate (before raxes/fees). Per their system they have no clue where $67 base rate comes from. $86 is the total they show including taxes/fees.
I've gone and done a dummy reservation for future. It shows $76 total, $67 base. However if I click on details, it tells me the one night penalty if fail to cancel is $86! Thus I believe the hotel is correct and the app is showing the wrong rate. My question is where is the $67 amount coming from. The hotel calculated the total if was $67 base rate and it comes out to $76 total. I showed them the dummy reservation and they verified in their system that the total with taxes and fees is actually their base rate.
1)Has anyone else had this issue
2)who in the end made it right? Hotel was very willing to do so, but I feel this is a Marriott corporate issue and hotel shouldn't be stiffed due to app error.
The Lurkers will be along any second now asking you to send your confirmation number so they can look into this for you, so might as well send in your info to get the ball rolling. Sounds like Marriott IT being its usual mediocre self.
#125
FlyerTalk Evangelist
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Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,241
What does your confirmation email say? What does the website say?
The Lurkers will be along any second now asking you to send your confirmation number so they can look into this for you, so might as well send in your info to get the ball rolling. Sounds like Marriott IT being its usual mediocre self.
The Lurkers will be along any second now asking you to send your confirmation number so they can look into this for you, so might as well send in your info to get the ball rolling. Sounds like Marriott IT being its usual mediocre self.
Website shows correctly.
#126
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,653
I also think you are entitled to the $67 rate since that is what the app quoted you.
#127
FlyerTalk Evangelist
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Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,241
The hotel gave no pushback on getting the rate shown. (They just asked I show them via making a future reservation while at FD) Im more hoping to fix the issue. As taxes vary so much I prefer searching with them included.
#128
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,598
Anyone experiencing issues in searching for hotels in New York via the app?
The app brings back an error message saying that this feature is temporarily unavailable, however, searching on the website works fine for any date.
This has been happening for a few weeks now.
I've raised the issue via the app feedback feature.
The app brings back an error message saying that this feature is temporarily unavailable, however, searching on the website works fine for any date.
This has been happening for a few weeks now.
I've raised the issue via the app feedback feature.
#131
Join Date: Sep 2005
Location: UK
Programs: IHG Diamond Amb, Bonvoy Plat (+LTP), VS Silver
Posts: 1,410
#133
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,598
I just tried searching by specific hotel which worked for me too but it’s not a great workaround.
#134
Join Date: Jan 2020
Location: San Francisco Bay Area
Programs: United 1K, Marriott Titanium, Hilton Diamond
Posts: 548
Anyone experiencing issues in searching for hotels in New York via the app?
The app brings back an error message saying that this feature is temporarily unavailable, however, searching on the website works fine for any date.
This has been happening for a few weeks now.
I've raised the issue via the app feedback feature.
The app brings back an error message saying that this feature is temporarily unavailable, however, searching on the website works fine for any date.
This has been happening for a few weeks now.
I've raised the issue via the app feedback feature.
#135
Join Date: Aug 2007
Posts: 689
Anyone experiencing issues in searching for hotels in New York via the app?
The app brings back an error message saying that this feature is temporarily unavailable, however, searching on the website works fine for any date.
This has been happening for a few weeks now.
I've raised the issue via the app feedback feature.
The app brings back an error message saying that this feature is temporarily unavailable, however, searching on the website works fine for any date.
This has been happening for a few weeks now.
I've raised the issue via the app feedback feature.