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Got notified for our upcoming stay the pool will be closed for maintenance, while guests can use "the swimming pool in the next building on 36th floor." Does anyone know how this alternate pool compare to the hotel pool? I asked the hotel but haven't heard back. The rooftop pool pool and bar is the reason we booked here, so its closure is disappointing (I assume the entire rooftop is closed).
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The "next building" could mean the same building, but not part of the Four Points. There are two pools on the roof, separated by a wall and locked door. I think the other pool is for residences or a different hotel.
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Stayed here 2 nights on points, as Platinum.
Overall a good stay. Elite recognition was very good. They need to take better care of the property though - it's deteriroating fast. |
We stayed there last week for 5 nights.
All that Italdesign said about the breakfast is true. I'm only Gold Elite but they still offered us a separate room for breakfast. Unfortunately, it was full on 2 days; one day we ate in the main room, and one day they told us the separate room was available maybe 5 minutes after we sat down in the main room. The only disappointing food was the melons, they were either hard or not sweet at all. The cook at the egg station was very friendly, greeting me every day and making some small talk. From the menu you can see in the picture posted by italdesign, my wife tried the Healthy Toast, Morning Salad, Beef Pho and Waffle. Everything was good, only the waffles were a little bit hard. I tried the Egg Benedict and Xiu Mai Meatballs, and both were good. All in all OK but nothing special. They also offered mimosa free of charge in the separate dining room. The ocean-facing pool on the Four Points top floor is now open and was very nice with an ocean view. We used it almost every day before breakfast at 7am. We stayed in an ocean-view room on the 27th floor, contrary to italdesign's room, the balcony was without any cracks and we used it to dry our beach sandals. If you are not used to traffic in Asia, it's a little bit scary to cross the road in front of the hotel to reach the beach, especially if you are going together with a child. One day before check-out I asked the front desk if it was possible to checkout at 2 pm the following day. The staff replied as a Gold Elite member this is complimentary. I was worried because she didn't even check my room number, so I asked again another staff the next morning and after checking she said it was possible and she had to re-program our room keys for the late checkout. The only annoying point during our stay was the towels in the room. We booked the room for 3, but only received 2 bath towels and I had to remind them daily to bring an additional towel. |
Excellent Elite Benefits
Stayed at this property twice totalling a week in December 2023. Overall I would have to say a very excellent (and cheap) choice while in Da Nang.
As a Lifetime Titanium Guest, both times were upgraded to their corner suite with fantastic views of the sea. https://cimg6.ibsrv.net/gimg/www.fly...bd907ca206.jpg https://cimg0.ibsrv.net/gimg/www.fly...61fb9dc6a5.jpg https://cimg4.ibsrv.net/gimg/www.fly...47f6c08fc3.jpg https://cimg1.ibsrv.net/gimg/www.fly...743d3039a4.jpg https://cimg1.ibsrv.net/gimg/www.fly...0d090df5d2.jpg https://cimg4.ibsrv.net/gimg/www.fly...1c5287c2fe.jpg Also received complimentary sweets from the GM on both of my stays. https://cimg7.ibsrv.net/gimg/www.fly...bd94b00a58.jpg As a welcome amenity, Plat and up can choose buffet breakfast as well as ala carte on their restaurant. Breakfast starts from 6:00 - 10:30 A.M. Quite impressed with their buffet options for a Four Points. And you get Mimosa, ice cream, eggs benedict, etc. exclusively for eligible elites only. https://cimg2.ibsrv.net/gimg/www.fly...c03a29dfd2.jpg https://cimg5.ibsrv.net/gimg/www.fly...ca4384a9a9.jpg https://cimg6.ibsrv.net/gimg/www.fly...9de9e50dbb.jpg https://cimg8.ibsrv.net/gimg/www.fly...33463caa24.jpg https://cimg0.ibsrv.net/gimg/www.fly...9fc06e6687.jpg All members also get a 10% discount at their restaurant on the 36th floor. Really good Pho... https://cimg0.ibsrv.net/gimg/www.fly...ff6f1cf1fa.jpg Beef Pho for about 10$ The vast majority of the staffs (especially those working at the restaurant and breakfast) were really friendly and nice. I have to agree with a previous poster though that a few front desk agents were a bit off. However, such an excellent stay and was quite surprised that they have seen and complied with my special requests during my Ambassador days. Extra feather pillows, extra water, etc. etc. None of my special requests were done during my Ambassador days but this one (and Renaissance Hoi An) did as a Lifetime Titanium Guest. Having been to 106 countries, this is the Best 4P I've been stayed at. |
You really have such positive opinions about this hotel, I tend to agree with the Tripadvisor max rating. it is 3 stars hotel.
No contact with management, booking agents reject requests to provide contact information to the Director of Rooms, IT Manager or Service Guest Manager. Is this some secret organization that they stay hidden from the guests?? Upgrade only to the same room but on a higher floor ;) but they can send an offer of paid upgrade to suites 5 days in advance. Heavily used interiors, worn edges of furniture and handles. This hotel is not my vibe. |
Just spent two nights here an generally agree with the above posts that this is a decent option in Danang. At the end of the day, this is still a Four Points, but the elite treatment is what makes it stand out. If I were a non-elite staying in a regular room I would probably feel more like this is just an average hotel.
Good:
Corner suite living room https://cimg7.ibsrv.net/gimg/www.fly...567678df32.jpg Corner suite bedroom https://cimg8.ibsrv.net/gimg/www.fly...fc4d1be222.jpg Corner suite bathroom. That window looks right down the street/beach so strictly a daytime shower with a view unless you like showering with the lights off https://cimg0.ibsrv.net/gimg/www.fly...7212df4930.jpg https://cimg1.ibsrv.net/gimg/www.fly...510175d418.jpg This card was in the room advising about breakfast traffic, however we found it quite the opposite. When we went for breakfast at 630am on a Friday it was barely half full. However the next day we went at 8:30am and the place was full. There was nothing I can think of which was bad or negative about the stay. Given the price point and the fact they go out of their way to make elites feel welcome, it's hard to not recommend. Just keep your expectations in check, this is a Four Points after all. |
My colleague is currently spending five nights there. He is so disappointed with the management, who basically ignore his emails and keep misleading him, that he is planning to check out and move to another hotel. Nothing has changed there regarding the treatment of Bonvoy members or communication with management since my stay.
They do not inform guests about facade cleaning or balcony railing painting. They promised him a suite on April 22, saying it would be available, but when they packed today their belongings and were ready to move, they were told they had misunderstood and that the suite would only be available on April 24—just for the last night, so there’s really no point in packing and moving at all. add. As an apology regarding the suite, they offered my friend and his wife a free massage for ONE person. What a fantastic way to treat a hotel guest ;))) |
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