That flexibility is a great benefit. 5pm-6pm makes no sense for a happy hour benefit at any hotel because if it's a resort then you may well be on a day trip and if it's a city then you are still at your meetings. I really don't understand why hotels that give elites two free cocktails a day limit it to strictly between 5pm-7pm. Those on Samui all do this. If you're giving a couple of drinks away then let the guest take them when it's convenient otherwise it just looks like you're offering a fake benefit that you don't want guests to take advantage of.

Choosing your own happy hour is great. I've not heard of that before.

The cash rate with breakfast is less than US$20 for two people more than the lowest rate (I just checked). Maybe you could contact them in advance requesting an upgrade from points to a breakfast rate for the difference.

As others have suggested above, this place rocks. We are getting the expansive free breakfast with the (mostly) private room. Not quite as good as the Le Meridien Khao Lak breakfast, but still very good. They cover just about every breakfast possibility around the globe -- from congee, to kimchee, to waffles and pancakes.

The "happy hour" for platinum and above is all-you-can-drink for an hour. What a great idea that you can choose what that hour will be, up until 11pm. Theoretically, the happy hour snacks are only available from 5-6pm. But last night, they still had them out around 8pm.

Service is excellent, with all the staff lavishing attention on us. Every single staff member has been solicitous and friendly. I'm hoping that's because we're ambassador guests -- because it seems like they pay less attention to the vast crowds of Chinese and Korean guests (we've only seen 5 or 6 caucasian guests here).

Best Four Points ever
 

I had a one night stay here a few days ago. (I needed to position to Danang for that lovely holiday present that CX gave us on New Year's eve.) It was about a $4 Grab ride from the airport.

My experience mirrors what many have reported here. I was pre-upgraded to a large corner suite with 1.5 baths (without using an SNA or even requesting an upgrade). There was a bowl of fruit and a plate of sweets (macaroons and things) waiting for me in the room.

The one big change is that Happy Hour at Horizon Bar is no longer flexible. Apparently that was just a trial and it was too difficult to administer. So the new hours are 6-7 pm for free drinks. The food stays out much longer though. I left just before 8 and it was still there.

I found the breakfast to be excellent and loved the Private Dining room for Elite members. Here is the list of complimentary items for Elites at the hotel:

• Complimentary buffet breakfast for 2 person from 06:30-10:30 at The Eatery Restaurant (in addition to 500 pt welcome amenity).
• Complimentary Happy Hour from 18:00-19:00 for 2 persons at Horizon Bar.
• Complimentary bike rental from 06:00-19:00 daily.
• Complimentary usage of beach chairs and towels from 10:00-22:00.
• 20% discount on F&B a la carte menu at The Eatery, Horizon Bar and The Lounge
• 20% discount on spa treatment exclusive package at Serenity Spa.

All in all, a great property and tremendous value as a category 2.

Had also a wonderful one night stay at the hotel and an other one tommorrow. Both times was pre-upgraded to one of the large corner suites. (First time the one on the top floor). As everyone already said a great hotel and a bargain as a category 2 one.

Just one thing! If you have time, I would recommend to everyone taking the Afternoon tea for 2 instead of the 500 points. It is actually not just tea for 2, but the High-Tea the offer at the cafe. Which was really delicious!

Love the info below. What status are you? I’m a lowly gold. Would any of those benefits apply?

I am Ambassador Elite. I don't know what the Gold benefits are, but I'll be back there in 2 days, and I'd be happy to ask for you! (I'm currently at the Sheraton Grand Danang which is fabulous, but a cat 5.)

I will ask tommorrow!

We will just miss each other! :-) Will leave in 2 days to Hanoi. Thanks for your review of the JW! ^

Wow, so close! I’m loving the Sheraton Grand Danang too. I’ll do that review soon as well.

Asked the Manager about the Gold-Benefits and he gave the Welcome Letter so I could post it. Put the letter into the Wiki. Hope that helps!

Thanks so much for the post. Very helpful. Looks like breakfast is out.

Have changed our tickets a number of times. Now get in Monday evening leave Tuesday morning. Based on reports, wish we stayed one more night so could really enjoy the property. Will see if can change tickets again.

Thanks.